Works matching DE "CUSTOMER loyalty"

Results: 5000

EXPLORING THE INTERPLAY BETWEEN BRAND IMAGE, CUSTOMER SATISFACTION, AND CUSTOMER LOYALTY: MEDIATING AND MODERATING EFFECTS OF CUSTOMER LOYALTY.

Published in:

International Journal of Organizational Innovation, 2025, v. 18, n. 1, p. 170

By:

Mei-Hui Fu;
Yi-Feng Yang;
Thuy Dung Nguyen

Publication type:

Article

EXAMINING BRAND IMAGE AND CUSTOMER LOYALTY: ALTERNATIVE ROLES OF CUSTOMER SATISFACTION AS MEDIATOR AND MODERATOR.

Published in:

International Journal of Organizational Innovation, 2025, v. 18, n. 1, p. 25

By:

Mei-Hui Fu;
Yi-Feng Yang;
Thuy Dung Nguyen

Publication type:

Article

Arap Dilinde Çevirinin Epistemolojik Değeri.

Published in:

Eskiyeni, 2019, n. 38, p. 137

By:

Özcan, Murat;
Sertkaya, Abdullah

Publication type:

Article

Análisis de modelos de suscripción periodísticos: el caso del Club Vanguardia.

Published in:

ComHumanitas: Revista Científica de Comunicación, 2025, v. 16, n. 1, p. 190, doi. 10.31207/rch.v16i1.547

By:

Fondevila-Gascón, Joan-Francesc;
Gutiérrez-Aragón, Óscar;
Alberola-Bernat, Pol;
Vilalta-Masdeu, Xavier

Publication type:

Article

The Viral Effect: Unpacking the Influence of Viral Marketing Campaigns on Generation Z's Purchase Intentions.

Published in:

SAGE Open, 2025, v. 15, n. 2, p. 1, doi. 10.1177/21582440251346110

By:

Singh, Prakash;
Arora, Lokesh;
Bhatt, Vimal;
Kumar, Prabhat;
Sinha, Binod

Publication type:

Article

Understanding Customer Loyalty in Fast-Food Restaurants: Exploring the Moderating Effect of Relational Benefits in the United Arab Emirates.

Published in:

SAGE Open, 2025, v. 15, n. 2, p. 1, doi. 10.1177/21582440251339805

By:

Ali-Alsaadi, Ali Ahmed;
Cabeza-Ramírez, Luis Javier;
Santos-Roldán, Luna;
González-Mohíno, Miguel

Publication type:

Article

ASSESSING THE RELATIONSHIP BETWEEN CUSTOMER SATISFACTION AND CUSTOMER LOYALTY IN THE SOUTH AFRICAN RETAIL SECTOR.

Published in:

Ekonomika, 2025, v. 71, n. 2, p. 55, doi. 10.5937/ekonomika2502055N

By:

Nqunqa, Aluncedo;
Msosa, Steven Kayambazinthu

Publication type:

Article

The Influence of Airline Image and Service Quality on Purchase Intention and Its Impact on Passenger Loyalty of Lion Air.

Published in:

Journal Research of Social Science, Economics & Management, 2025, v. 4, n. 11, p. 2012, doi. 10.59141/jrssem.v4i11.895

By:

Gunawan, Guntur;
Lis Indrinanto, Agoes Tinus

Publication type:

Article

The Effect of Corporate Social Responsibility (CSR), Customer Trust, and Customer Satisfaction on Customer Loyalty at PT. Kiat Ananda Group Surabaya.

Published in:

Journal Research of Social Science, Economics & Management, 2025, v. 4, n. 11, p. 1700, doi. 10.59141/jrssem.v4i11.859

By:

Lie, Steven;
Hermeindito;
Santoso, Wiliam

Publication type:

Article

Effects of service encounter quality on courier and customer encounter satisfaction and loyalty in crowdsourcing logistics: an actor-partner interdependence model.

Published in:

Applied Economics, 2025, v. 57, n. 31, p. 4560, doi. 10.1080/00036846.2024.2364080

By:

Wang, Wenjie;
Yin, Yulu;
Xie, Lei

Publication type:

Article

THE IMPACT OF EMOTIONAL ATTACHMENT ON BRAND LOYALTY: A CASE STUDY OF ALGERIAN CONSUMERS.

Published in:

Marketing Science & Inspirations, 2025, v. 20, n. 2, p. 14, doi. 10.46286/msi.2025.20.2.2

By:

CHEBAB, ZOHRA NOURHANE;
BOUKERCH, YAHIA

Publication type:

Article

Optimizing omni-channel supply chain strategies for online sales: addressing delivery time and product returns challenges.

Published in:

Journal of Industrial & Production Engineering, 2025, v. 42, n. 5, p. 479, doi. 10.1080/21681015.2025.2455398

By:

Dehghan, Abolfazl;
Honarvar, Mahboobeh;
Fakhrzad, Mohammad Bagher;
Sadegheih, Ahmad

Publication type:

Article

Evoking happiness through visual storytelling in luxury fashion films: A case study.

Published in:

Clothing Cultures, 2024, v. 11, n. 1, p. 21, doi. 10.1386/cc_00081_1

By:

dos Santos Lopes, Mónica Mara;
Damásio, Manuel José;
Sousa, Carla

Publication type:

Article

Assessing the Impact of Credibility and Security on Customers E-Trust in the Context of Indian Banks.

Published in:

Journal of Industrial Integration & Management, 2025, v. 10, n. 2, p. 341, doi. 10.1142/S2424862224500179

By:

Jyoti;
Kesharwani, Subodh;
Chaudhry, Sohail S.

Publication type:

Article

A Study on Port Service Quality, Customer Satisfaction, Customer Loyalty, and Referral Intention: Focusing on Korean Container Terminals Amid Smart Port Development.

Published in:

Systems, 2025, v. 13, n. 6, p. 486, doi. 10.3390/systems13060486

By:

Zhou, Lele;
Suh, Woojong

Publication type:

Article

Customer-Centric Decision-Making with XAI and Counterfactual Explanations for Churn Mitigation.

Published in:

Journal of Theoretical & Applied Electronic Commerce Research, 2025, v. 20, n. 2, p. 129, doi. 10.3390/jtaer20020129

By:

Oprea, Simona-Vasilica;
Bâra, Adela

Publication type:

Article

Does Gender Matter for Electronic Word-of-Mouth Interactions in Social Media Marketing Strategies? An Empirical Multi-Sample Approach.

Published in:

Journal of Theoretical & Applied Electronic Commerce Research, 2025, v. 20, n. 2, p. 79, doi. 10.3390/jtaer20020079

By:

Vinerean, Simona;
Opreana, Alin;
Budac, Camelia;
Mihaiu, Diana Marieta

Publication type:

Article

Factors of Customer Loyalty and Retention in the Digital Environment.

Published in:

Journal of Theoretical & Applied Electronic Commerce Research, 2025, v. 20, n. 2, p. 71, doi. 10.3390/jtaer20020071

By:

Pereira, Matheus de Sousa;
de Castro, Beatriz Schmitt;
Cordeiro, Brenda Alves;
de Castro, Bruno Schmitt;
Peixoto, Maria Gabriela Mendonça;
da Silva, Eugenia Cornils Monteiro;
Gonçalves, Marcelo Carneiro

Publication type:

Article

Understanding customer loyalty in digital services: insights from food delivery in emerging markets.

Published in:

Journal of Innovation & Entrepreneurship, 2025, v. 14, n. 1, p. 1, doi. 10.1186/s13731-025-00552-2

By:

Ly, Bora

Publication type:

Article

Creating a Loyal Clientele: The Role of Service Environment in Health and Fitness Facilities.

Published in:

Management Dynamics, 2024, v. 24, n. 1, p. 11, doi. 10.57198/2583-4932.1329

By:

Attri, Rekha;
Bhagwat, Jagdish;
Reardon, Jack

Publication type:

Article

The Nexus Between Service Quality and Self-service Technology on Customer Satisfaction and Continuance Intention: A Survey on Trans-Java Toll Road Users.

Published in:

KnE Social Sciences, 2025, p. 396, doi. 10.18502/kss.v10i13.18975

By:

Subkhan, Muhamad Fajar;
Astuti, Endang Siti;
Kusumawati, Andriani;
Sunarti

Publication type:

Article

Effects of Sales on Brand Loyalty.

Published in:

Journal of Agricultural & Food Industrial Organization, 2006, v. 4, n. 1, p. 1, doi. 10.2202/1542-0485.1131

By:

Rui Huang;
Perloff, Jeffrey M.;
Villas-Boas, Sofia B.

Publication type:

Article

Rapport building during retail encounters with embarrassed clients.

Published in:

Journal of Personal Selling & Sales Management, 2021, v. 41, n. 4, p. 330, doi. 10.1080/08853134.2021.1925127

By:

d'Abreu, Iracema Medeiros;
Troccoli, Irene Raguenet;
Sauerbronn, João Felipe Rammelt

Publication type:

Article

When do customers perceive customer centricity? The role of a firm's and salespeople's customer orientation.

Published in:

Journal of Personal Selling & Sales Management, 2020, v. 40, n. 1, p. 25, doi. 10.1080/08853134.2019.1631174

By:

Habel, Johannes;
Kassemeier, Roland;
Alavi, Sascha;
Haaf, Philipp;
Schmitz, Christian;
Wieseke, Jan

Publication type:

Article

Personal Selling and Sales Management Abstracts.

Published in:

2014

By:

Deeter-Schmelz, Dawn R.

Publication type:

Abstract

The double-edged effects of emotional intelligence on the adaptive selling–salesperson-owned loyalty relationship.

Published in:

Journal of Personal Selling & Sales Management, 2014, v. 34, n. 1, p. 33, doi. 10.1080/08853134.2013.870183

By:

Chen, Chien-Chung;
Jaramillo, Fernando

Publication type:

Article

CUSTOMER RELATIONSHIP MANAGEMENT IMPLEMENTATION GAPS.

Published in:

Journal of Personal Selling & Sales Management, 2004, v. 24, n. 4, p. 279, doi. 10.1080/08853134.2004.10749038

By:

Zablah, Alex R.;
Bellenger, Danny N.;
Johnston, Wesley J.

Publication type:

Article

CUSTOMER RELATIONSHIP MANAGEMENT: ITS DIMENSIONS AND EFFECT ON CUSTOMER OUTCOMES.

Published in:

Journal of Personal Selling & Sales Management, 2004, v. 24, n. 4, p. 263, doi. 10.1080/08853134.2004.10749037

By:

Yim, Frederick Hong-kit;
Anderson, Rolph E.;
Swaminathan, Srinivasan

Publication type:

Article

PERSONAL SELLING AND SALES MANAGEMENT ABSTRACTS.

Published in:

2003

By:

Comer, Lucette B.

Publication type:

Abstract

Developing Loyal Customers with a Value-adding Sales Force: Examining Customer Satisfaction and the Perceived Credibility of Consultative Salespeople.

Published in:

Journal of Personal Selling & Sales Management, 2001, v. 21, n. 2, p. 147, doi. 10.1080/08853134.2001.10754265

By:

Liu, Annie H.;
Leach, Mark P.

Publication type:

Article

Customer Loyalty to the Salesperson and the Store: Examining Relationship Customers in an Upscale Retail Context.

Published in:

Journal of Personal Selling & Sales Management, 2000, v. 20, n. 2, p. 89, doi. 10.1080/08853134.2000.10754228

By:

Reynolds, Kristy E.;
Arnold, Mark J.

Publication type:

Article

THE ROLE OF BRAND TRUST IN MALE CUSTOMERS' RELATIONSHIP TO LUXURY BRANDS.

Published in:

Psychological Reports, 2014, v. 114, n. 2, p. 609, doi. 10.2466/01.07.PR0.114k15w8

By:

WON-MOO HUR;
MINSUNG KIM;
HANNA KIM

Publication type:

Article

Between Loyalty and Opposition: The Communist Party of Russia and the Growing Intra-Party Cleavage.

Published in:

Communist & Post-Communist Studies, 2023, v. 56, n. 4, p. 143, doi. 10.1525/cpcs.2023.1996780

By:

Bondarenko, Oleksiy

Publication type:

Article

Exploring the relationship between chatbots, service failure recovery and customer loyalty: A frustration–aggression perspective.

Published in:

Psychology & Marketing, 2024, v. 41, n. 10, p. 2253, doi. 10.1002/mar.22051

By:

Ozuem, Wilson;
Ranfagni, Silvia;
Willis, Michelle;
Salvietti, Giada;
Howell, Kerry

Publication type:

Article

Consumer guilt proneness scale—Assessing individual differences in responses to transgressive consumption situations.

Published in:

Psychology & Marketing, 2024, v. 41, n. 4, p. 838, doi. 10.1002/mar.21954

By:

Martins, Carla C.;
Silva, Susana C.;
Radomska, Joanna;
Hajdas, Monika

Publication type:

Article

From easy to known: How fluent brand processing fosters self‐brand connection.

Published in:

Psychology & Marketing, 2024, v. 41, n. 4, p. 754, doi. 10.1002/mar.21951

By:

DelVecchio, Devon;
Jones, William J.;
Baugh, Lee

Publication type:

Article

Deriving value from branded mobile apps: Exploring the role of brand satisfaction, age, and value‐in‐use subdimensions.

Published in:

Psychology & Marketing, 2024, v. 41, n. 3, p. 610, doi. 10.1002/mar.21942

By:

Santos, Susana;
Gonçalves, Helena Martins;
Mendes, Rita;
Gonçalves, Vítor

Publication type:

Article

Mapping the service recovery research landscape: A bibliometric‐based systematic review.

Published in:

Psychology & Marketing, 2023, v. 40, n. 10, p. 2060, doi. 10.1002/mar.21864

By:

Mir, Mahmood;
Ashraf, Rohail;
Syed, Tahir Abbas;
Ali, Sara;
Nawaz, Raheel

Publication type:

Article

Strong versus weak consumer‐brand relationships: Matching psychological sense of brand community and type of advertising appeal.

Published in:

Psychology & Marketing, 2023, v. 40, n. 4, p. 791, doi. 10.1002/mar.21784

By:

Bauer, Brittney C.

Publication type:

Article

Don't put me on the spot: The role of perceived intrusiveness in public donation solicitations.

Published in:

Psychology & Marketing, 2022, v. 39, n. 12, p. 2401, doi. 10.1002/mar.21741

By:

Sanchez, Alison;
Kull, Alexander J.

Publication type:

Article

Examining consumers' continuous usage of multichannel retailers' mobile applications.

Published in:

Psychology & Marketing, 2022, v. 39, n. 1, p. 168, doi. 10.1002/mar.21585

By:

Al‐Nabhani, Khalid;
Wilson, Alan;
McLean, Graeme

Publication type:

Article

Corporate social responsibility in the luxury sector: The role of moral foundations.

Published in:

Psychology & Marketing, 2021, v. 38, n. 12, p. 2227, doi. 10.1002/mar.21571

By:

Hang, Haiming;
Rodrigo, Padmali;
Ghaffari, Mahsa

Publication type:

Article

Too close for comfort? The impact of salesperson‐customer proximity on consumers' purchase behavior.

Published in:

Psychology & Marketing, 2021, v. 38, n. 9, p. 1576, doi. 10.1002/mar.21519

By:

Otterbring, Tobias;
Wu, Freeman;
Kristensson, Per

Publication type:

Article

Gamification via mobile applications: A longitudinal examination of its impact on attitudinal loyalty and behavior toward a core service.

Published in:

Psychology & Marketing, 2021, v. 38, n. 6, p. 948, doi. 10.1002/mar.21467

By:

Kunkel, Thilo;
Lock, Daniel;
Doyle, Jason P.

Publication type:

Article

Saving money or losing face? An international study on social stigmatization in discount stores.

Published in:

Psychology & Marketing, 2021, v. 38, n. 5, p. 908, doi. 10.1002/mar.21482

By:

Homburg, Christian;
Ukrainets, Kateryna

Publication type:

Article

Determinants of online brand communities' and millennials' characteristics: A social influence perspective.

Published in:

Psychology & Marketing, 2021, v. 38, n. 5, p. 794, doi. 10.1002/mar.21470

By:

Ozuem, Wilson;
Willis, Michelle;
Howell, Kerry;
Lancaster, Geoff;
Ng, Raye

Publication type:

Article

Effects of online brand communities on millennials' brand loyalty in the fashion industry.

Published in:

Psychology & Marketing, 2021, v. 38, n. 5, p. 774, doi. 10.1002/mar.21466

By:

Ozuem, Wilson;
Willis, Michelle;
Howell, Kerry;
Helal, Guida;
Ranfagni, Silvia;
Lancaster, Geoff

Publication type:

Article

The mitigating effect of matching regulatory focus with arousal‐inducing stimuli in service failure situations.

Published in:

Psychology & Marketing, 2020, v. 37, n. 10, p. 1420, doi. 10.1002/mar.21390

By:

Das, Gopal;
Roy, Rajat;
Spence, Mark T.

Publication type:

Article

Consumer relationship fading.

Published in:

Psychology & Marketing, 2020, v. 37, n. 6, p. 815, doi. 10.1002/mar.21343

By:

Evanschitzky, Heiner;
Ramaseshan, B.;
Brady, Michael K.;
Rabbanee, Fazlul K.;
Brock, Christian;
Pokorska‐Zare, Joanna

Publication type:

Article

How special rewards in loyalty programs enrich consumer–brand relationships: The role of self‐expansion.

Published in:

Psychology & Marketing, 2020, v. 37, n. 4, p. 588, doi. 10.1002/mar.21328

By:

Gorlier, Tiphaine;
Michel, Géraldine

Publication type:

Article