Works about CHATBOTS

Results: 2788

AI Testing for Intelligent Chatbots—A Case Study.

Published in:

Software (2674-113X), 2025, v. 4, n. 2, p. 12, doi. 10.3390/software4020012

By:

Gao, Jerry;
Agarwal, Radhika;
Garsole, Prerna

Publication type:

Article

Can AI replace humans? Comparing the capabilities of AI tools and human performance in a business management education scenario.

Published in:

British Educational Research Journal, 2025, v. 51, n. 3, p. 1073, doi. 10.1002/berj.4111

By:

Herath, Dinuka B.;
Ode, Egena;
Herath, Gayanga B.

Publication type:

Article

A concept-centric synthesis matrix framework (SMF) on application of Chat GPT in scientific writing: A journey from bigotry to Peril???

Published in:

Journal of Oral & Maxillofacial Pathology (0973029X), 2025, v. 29, n. 2, p. 318, doi. 10.4103/jomfp.jomfp_270_24

By:

Bommanavar, Sushma;
Prabhu, Vishnudas

Publication type:

Article

A Study on Factors Influencing Continuous Usage Intention of Chatbot Services in South Korean Financial Institutions.

Published in:

International Journal of Financial Studies, 2025, v. 13, n. 2, p. 56, doi. 10.3390/ijfs13020056

By:

Choi, Yeun-su;
Lee, Seung-zoon;
Choi, Jeongil

Publication type:

Article

Evaluation of the Performance of Different Chatbots' Responses to Restorative Dentistry-Related Questions.

Published in:

Cumhuriyet Dental Journal, 2025, v. 28, n. 2, p. 237, doi. 10.7126/cumudj.1634513

By:

Çöl, Cansu Yıkıcı;
Nezir, Merve;
Özcan, Suat

Publication type:

Article

Impact of AI chatbots on EFL learners' technology adoption: An extension of the UTAUT2 model.

Published in:

Interaction Studies, 2024, v. 25, n. 3, p. 340, doi. 10.1075/is.24019.hua

By:

Huang, Yujie;
Fung, Dennis

Publication type:

Article

Consumer Responses to Generative AI Chatbots Versus Search Engines for Product Evaluation.

Published in:

Journal of Theoretical & Applied Electronic Commerce Research, 2025, v. 20, n. 2, p. 93, doi. 10.3390/jtaer20020093

By:

Kim, Soyoung;
Priluck, Randi

Publication type:

Article

No Peace After Death? The Impact of AI-Driven Memorial Chatbots on Privacy and Data Protection.

Published in:

Information (2078-2489), 2025, v. 16, n. 6, p. 426, doi. 10.3390/info16060426

By:

Ciani Sciolla, Jacopo;
Pagallo, Ugo

Publication type:

Article

Exploring the role of engagement and adherence in chatbot-based cognitive training for older adults: memory function and mental health outcomes.

Published in:

Behaviour & Information Technology, 2025, v. 44, n. 10, p. 2405, doi. 10.1080/0144929X.2024.2362406

By:

Kim, Yuyoung;
Kang, Yoonyoung;
Kim, Bori;
Kim, Jinwoo;
Kim, Geon Ha

Publication type:

Article

A conversational agent framework for mental health screening: design, implementation, and usability.

Published in:

Behaviour & Information Technology, 2025, v. 44, n. 10, p. 2364, doi. 10.1080/0144929X.2024.2332934

By:

Boian, Rares;
Bucur, Ana-Maria;
Todea, Diana;
Luca, Andreea;
Rebedea, Traian;
Podina, Ioana R.

Publication type:

Article

Semantic analysis based on ontology and deep learning for a chatbot to assist persons with personality disorders on Twitter.

Published in:

Behaviour & Information Technology, 2025, v. 44, n. 10, p. 2140, doi. 10.1080/0144929X.2023.2272757

By:

Ellouze, Mourad;
Hadrich Belguith, Lamia

Publication type:

Article

Beyond Keywords: Tracking the Evolution of Conversational Clusters in Social Media.

Published in:

Sociological Methods & Research, 2019, v. 48, n. 3, p. 588, doi. 10.1177/0049124117729705

By:

Houghton, James P.;
Siegel, Michael;
Madnick, Stuart;
Tounaka, Nobuaki;
Nakamura, Kazutaka;
Sugiyama, Takaaki;
Nakagawa, Daisuke;
Shirnen, Buyanjargal

Publication type:

Article

LONDON LETTER: Shakespeareland.

Published in:

Salmagundi, 2023, n. 218/219, p. 9

By:

SWIFT, DANIEL

Publication type:

Article

COVID-19 Lockdown in India: An Experimental Study on Promoting Mental Wellness Using a Chatbot during the Coronavirus.

Published in:

International Journal of Mental Health Promotion, 2022, v. 24, n. 2, p. 189, doi. 10.32604/ijmhp.2022.011865

By:

Raji, V. P. Harshini;
Maheswari, P. Uma

Publication type:

Article

Posthuman Creativity: Unveiling Cyborg Subjectivity Through ChatGPT.

Published in:

Qualitative Inquiry, 2025, v. 31, n. 2, p. 253, doi. 10.1177/10778004241231923

By:

Yan, Dave

Publication type:

Article

My Mother's Skull Is Burning: A Story of Stories.

Published in:

Qualitative Inquiry, 2019, v. 25, n. 9/10, p. 1011, doi. 10.1177/1077800418787547

By:

Sørly, Rita;
Karlsson, Bengt;
Grant, Alec

Publication type:

Article

Exploring the Use of AI in Qualitative Analysis: A Comparative Study of Guaranteed Income Data.

Published in:

International Journal of Qualitative Methods, 2023, p. 1, doi. 10.1177/16094069231201504

By:

Hamilton, Leah;
Elliott, Desha;
Quick, Aaron;
Smith, Simone;
Choplin, Victoria

Publication type:

Article

Exploring the Use of AI in Qualitative Analysis: A Comparative Study of Guaranteed Income Data.

Published in:

International Journal of Qualitative Methods, 2023, p. 1, doi. 10.1177/16094069231201504

By:

Hamilton, Leah;
Elliott, Desha;
Quick, Aaron;
Smith, Simone;
Choplin, Victoria

Publication type:

Article

Finding love in algorithms: deciphering the emotional contexts of close encounters with AI chatbots.

Published in:

Journal of Computer-Mediated Communication, 2024, v. 29, n. 5, p. 1, doi. 10.1093/jcmc/zmae015

By:

Li, Han;
Zhang, Renwen

Publication type:

Article

Slacking with the Bot: Programmable Social Bot in Virtual Team Interaction.

Published in:

Journal of Computer-Mediated Communication, 2021, v. 26, n. 6, p. 343, doi. 10.1093/jcmc/zmab012

By:

Laitinen, Kaisa;
Laaksonen, Salla-Maaria;
Koivula, Minna

Publication type:

Article

Emotional Support from AI Chatbots: Should a Supportive Partner Self-Disclose or Not?

Published in:

Journal of Computer-Mediated Communication, 2021, v. 26, n. 4, p. 207, doi. 10.1093/jcmc/zmab005

By:

Meng, Jingbo;
Dai, Yue (Nancy)

Publication type:

Article

Failure to Launch: Competing Institutional Logics, Intrapreneurship, and the Case of Chatbots.

Published in:

Journal of Computer-Mediated Communication, 2020, v. 25, n. 4, p. 291, doi. 10.1093/jcmc/zmaa008

By:

Belair-Gagnon, Valerie;
Lewis, Seth C;
Agur, Colin

Publication type:

Article

Bots.

Published in:

Communication Research Trends, 2021, v. 40, n. 4, p. 3

By:

Soukup, Paul A.

Publication type:

Article

Response to: Letter to "Will the day come when opinion and letter pieces disappear from the medical journals?".

Published in:

2025

By:

Matsubara, Shigeki

Publication type:

Letter to the Editor

Letter to "Will the day come when opinion and letter pieces disappear from the medical journals?".

Published in:

2025

By:

Mondal, Himel

Publication type:

Letter to the Editor

Chatbot-Delivered Cognitive Defusion versus Cognitive Restructuring for Negative Self-Referential Thoughts: A Pilot Study.

Published in:

Psychological Record, 2022, v. 72, n. 2, p. 247, doi. 10.1007/s40732-021-00478-7

By:

Lavelle, Joseph;
Dunne, Neil;
Mulcahy, Hugh E.;
McHugh, Louise

Publication type:

Article

AI Chatbot, Human, and In‐Between: Examining the Broader Spectrum of Technology‐Human Interactions in Driving Customer‐Brand Relationships Across Experience and Credence Services.

Published in:

Psychology & Marketing, 2025, v. 42, n. 4, p. 1051, doi. 10.1002/mar.22165

By:

Sheng, Margaret L.;
Natalia, Natalia;
Rusfian, Effy Zalfiana

Publication type:

Article

Exploring the relationship between chatbots, service failure recovery and customer loyalty: A frustration–aggression perspective.

Published in:

Psychology & Marketing, 2024, v. 41, n. 10, p. 2253, doi. 10.1002/mar.22051

By:

Ozuem, Wilson;
Ranfagni, Silvia;
Willis, Michelle;
Salvietti, Giada;
Howell, Kerry

Publication type:

Article

Issue Information.

Published in:: 2024
Publication type:: Table of Contents

Effects of interaction between brand positioning and chatbot conversational style on perceived fit and brand attitudes.

Published in:

Psychology & Marketing, 2024, v. 41, n. 6, p. 1383, doi. 10.1002/mar.21986

By:

Cheng, Li‐Keng;
Toung, Chung‐Lin

Publication type:

Article

Engaging consumers through artificially intelligent technologies: Systematic review, conceptual model, and further research.

Published in:

Psychology & Marketing, 2024, v. 41, n. 4, p. 880, doi. 10.1002/mar.21957

By:

Hollebeek, Linda D.;
Menidjel, Choukri;
Sarstedt, Marko;
Jansson, Johan;
Urbonavicius, Sigitas

Publication type:

Article

How gamifying AI shapes customer motivation, engagement, and purchase behavior.

Published in:

Psychology & Marketing, 2024, v. 41, n. 1, p. 134, doi. 10.1002/mar.21912

By:

Elmashhara, Maher Georges;
De Cicco, Roberta;
Silva, Susana C.;
Hammerschmidt, Maik;
Silva, Maria Levi

Publication type:

Article

Do chatbots establish "humanness" in the customer purchase journey? An investigation through explanatory sequential design.

Published in:

Psychology & Marketing, 2023, v. 40, n. 11, p. 2244, doi. 10.1002/mar.21888

By:

Dwivedi, Yogesh K.;
Balakrishnan, Janarthanan;
Baabdullah, Abdullah M.;
Das, Ronnie

Publication type:

Article

Chatbots in frontline services and customer experience: An anthropomorphism perspective.

Published in:

Psychology & Marketing, 2023, v. 40, n. 11, p. 2201, doi. 10.1002/mar.21882

By:

Nguyen, Mai;
Casper Ferm, Lars‐Erik;
Quach, Sara;
Pontes, Nicolas;
Thaichon, Park

Publication type:

Article

Chatbot or human? The impact of online customer service on consumers' purchase intentions.

Published in:

Psychology & Marketing, 2023, v. 40, n. 11, p. 2186, doi. 10.1002/mar.21862

By:

Chen, Shili;
Li, Xiaolin;
Liu, Kecheng;
Wang, Xuesong

Publication type:

Article

Issue Information.

Published in:: 2023
Publication type:: Table of Contents

Consumer–machine relationships in the age of artificial intelligence: Systematic literature review and research directions.

Published in:

Psychology & Marketing, 2023, v. 40, n. 8, p. 1593, doi. 10.1002/mar.21853

By:

Pentina, Iryna;
Xie, Tianling;
Hancock, Tyler;
Bailey, Ainsworth

Publication type:

Article

I, chatbot! the impact of anthropomorphism and gaze direction on willingness to disclose personal information and behavioral intentions.

Published in:

Psychology & Marketing, 2023, v. 40, n. 7, p. 1372, doi. 10.1002/mar.21813

By:

Pizzi, Gabriele;
Vannucci, Virginia;
Mazzoli, Valentina;
Donvito, Raffaele

Publication type:

Article

Effects of communication style on relational outcomes in interactions between customers and embodied conversational agents.

Published in:

Psychology & Marketing, 2023, v. 40, n. 5, p. 938, doi. 10.1002/mar.21792

By:

van Pinxteren, Michelle M. E.;
Pluymaekers, Mark;
Lemmink, Jos;
Krispin, Anna

Publication type:

Article

Buffer bots: The role of virtual service agents in mitigating negative effects when service fails.

Published in:

Psychology & Marketing, 2022, v. 39, n. 11, p. 2039, doi. 10.1002/mar.21723

By:

Sands, Sean;
Campbell, Colin;
Plangger, Kirk;
Pitt, Leyland

Publication type:

Article

It's all part of the customer journey: The impact of augmented reality, chatbots, and social media on the body image and self‐esteem of Generation Z female consumers.

Published in:

Psychology & Marketing, 2022, v. 39, n. 11, p. 2110, doi. 10.1002/mar.21715

By:

Ameen, Nisreen;
Cheah, Jun‐Hwa;
Kumar, Satish

Publication type:

Article

Alexa, what do we know about conversational commerce? Insights from a systematic literature review.

Published in:

Psychology & Marketing, 2022, v. 39, n. 6, p. 1129, doi. 10.1002/mar.21654

By:

Lim, Weng Marc;
Kumar, Satish;
Verma, Sanjeev;
Chaturvedi, Rijul

Publication type:

Article

Human versus chatbot: Understanding the role of emotion in health marketing communication for vaccines.

Published in:

Psychology & Marketing, 2021, v. 38, n. 12, p. 2377, doi. 10.1002/mar.21556

By:

Tsai, Wan‐Hsiu Sunny;
Lun, Di;
Carcioppolo, Nicholas;
Chuan, Ching‐Hua

Publication type:

Article

Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot.

Published in:

Psychology & Marketing, 2021, v. 38, n. 12, p. 2339, doi. 10.1002/mar.21548

By:

Rajaobelina, Lova;
Prom Tep, Sandrine;
Arcand, Manon;
Ricard, Line

Publication type:

Article

The most human bot: Female gendering increases humanness perceptions of bots and acceptance of AI.

Published in:

Psychology & Marketing, 2021, v. 38, n. 7, p. 1052, doi. 10.1002/mar.21480

By:

Borau, Sylvie;
Otterbring, Tobias;
Laporte, Sandra;
Fosso Wamba, Samuel

Publication type:

Article

Using artificial intelligence, ontology, and 3D visualization in the metaverse for improving collaborative work and collective intelligence.

Published in:

International Journal of Entrepreneurship & Innovation, 2025, v. 26, n. 1, p. 66, doi. 10.1177/14657503241313362

By:

Lau, Adela SM;
Wu, Julie;
Ma, Patrick;
Lee, Herbert

Publication type:

Article

Dear Reader.

Published in:

Mine Water & the Environment, 2023, v. 42, n. 2, p. 209, doi. 10.1007/s10230-023-00940-8

By:

Kleinmann, Robert

Publication type:

Article

Chatgpt vs traditional pedagogy: a comparative study in urological learning.

Published in:

World Journal of Urology, 2025, v. 43, n. 1, p. 1, doi. 10.1007/s00345-025-05654-w

By:

Digiacomo, Alessio;
Orsini, Angelo;
Cicchetti, Rossella;
Spadano, Ludovica;
De Santis, Sara;
Di Sessa, Laura;
Vitale, Miriana;
Di Nicola, Marta;
Tamborino, Flavia;
Basconi, Martina;
De Archangelis, Riccardo;
Salzano, Gaetano;
Dello Stritto, Guglielmo;
Lannutti, Peppino;
Schips, Luigi;
Marchioni, Michele

Publication type:

Article

Physician vs. AI-generated messages in urology: evaluation of accuracy, completeness, and preference by patients and physicians.

Published in:

World Journal of Urology, 2025, v. 43, n. 1, p. 1, doi. 10.1007/s00345-024-05399-y

By:

Robinson, Eric J.;
Qiu, Chunyuan;
Sands, Stuart;
Khan, Mohammad;
Vora, Shivang;
Oshima, Kenichiro;
Nguyen, Khang;
DiFronzo, L. Andrew;
Rhew, David;
Feng, Mark I.

Publication type:

Article

Bing chat for kidney stone management questions based on the AUA guidelines: a comparison of chatbot conversation style modes.

Published in:

World Journal of Urology, 2025, v. 43, n. 1, p. 1, doi. 10.1007/s00345-025-05533-4

By:

Hanna, Daniel R.;
Creswell, Michael L.;
Terry, Russell S.;
Vergamini, Lucas B.;
Sardiu, Mihaela;
Du, Holly E.;
McMahon, Amber K.;
Molina, Wilson R.;
Whiles, Bristol B.

Publication type:

Article