Works about CALL centers
Results: 1293
Mining social media data to inform public health policies: a sentiment analysis case study.
- Published in:
- Pan American Journal of Public Health, 2024, v. 48, p. 1, doi. 10.26633/RPSP.2024.79
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- Article
The Co-Production of Service: Modeling Services in Contact Centers Using Hawkes Processes.
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- Management Science, 2025, v. 71, n. 3, p. 2635, doi. 10.1287/mnsc.2021.04060
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- Article
The Tunica-Biloxi Tribe is Ready to Partner with the Trump Administration.
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- International Policy Digest, 2025, p. 3
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- Article
Community Partner Experiences in a Service-Learning Development Program.
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- Journal of Higher Education Outreach & Engagement, 2024, v. 28, n. 2, p. 101
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- Article
New service station in India.
- Published in:
- Melliand International / Melliand Textilberichte, 2017, n. 2, p. 075
- Publication type:
- Article
Les antécédents de l'expression d'émotions dans un centre d'appels.
- Published in:
- Industrial Relations / Relations Industrielles, 2014, v. 69, n. 1, p. 87, doi. 10.7202/1024208ar
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- Article
Quitter, rester ou progresser? Les profils d'intentions des agents en centre d'appels.
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- Industrial Relations / Relations Industrielles, 2012, v. 67, n. 4, p. 703, doi. 10.7202/1013201ar
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- Article
Smiling Down the Line: Info-Service Work in the Global Economy.
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- 2011
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- Book Review
L'expérience de travail en centre d'appels : aux confins de l'engagement et de la distanciation.
- Published in:
- Industrial Relations / Relations Industrielles, 2010, v. 65, n. 4, p. 654, doi. 10.7202/045590ar
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- Article
Recruitment Strategies and Union Exclusion in Two Australian Call Centres.
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- Industrial Relations / Relations Industrielles, 2003, v. 58, n. 3, p. 515, doi. 10.7202/007497ar
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- Article
Does customer relationship management influence call centre quality performance? An empirical industry analysis.
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- Total Quality Management & Business Excellence, 2013, v. 24, n. 9/10, p. 1035, doi. 10.1080/14783363.2013.796160
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- Article
Effect of Presenteeism on Job Performance Levels in Turkey: Role of Organisational Attraction.
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- Journal for East European Management Studies, 2024, v. 29, n. 2, p. 242, doi. 10.5771/0949-6181-2024-2-242
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- Publication type:
- Article
Photo‐Controllable Catalysis and Chiral Monosaccharide Recognition Induced by Cyclodextrin Derivatives.
- Published in:
- Angewandte Chemie, 2021, v. 133, n. 14, p. 7732, doi. 10.1002/ange.202017001
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- Publication type:
- Article
Performance Analysis of Multi-processor Two-Stage Tandem Call Center Retrial Queues with Non-Reliable Processors.
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- Methodology & Computing in Applied Probability, 2022, v. 24, n. 1, p. 95, doi. 10.1007/s11009-020-09842-6
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- Publication type:
- Article
Models and Approximations for Call Center Design.
- Published in:
- Methodology & Computing in Applied Probability, 2003, v. 5, n. 2, p. 159, doi. 10.1023/A:1024501601020
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- Publication type:
- Article
On a Two-Queue Priority System with Impatience and its Application to a Call Center.
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- Methodology & Computing in Applied Probability, 1999, v. 1, n. 2, p. 191, doi. 10.1023/A:1010009304213
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- Publication type:
- Article
Splintering Organizational Subjectivities: Older workers and the dynamics of recognition, vulnerability and resistance.
- Published in:
- Organization Studies, 2022, v. 43, n. 6, p. 973, doi. 10.1177/01708406211010982
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- Publication type:
- Article
Computers, Customer Service Operatives and Cyborgs: Intra-actions in Call Centres.
- Published in:
- Organization Studies, 2009, v. 30, n. 11, p. 1180, doi. 10.1177/0170840609337955
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- Publication type:
- Article
Call Centres and Human Resource Management.
- Published in:
- 2004
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- Publication type:
- Book Review
`Subterranean Worksick Blues': Humour as Subversion in Two Call Centres.
- Published in:
- Organization Studies, 2003, v. 24, n. 9, p. 1487, doi. 10.1177/0170840603249008
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- Publication type:
- Article
Heart rate variability during sleep after two, four and seven consecutive night shifts and recovery days: a cross-over intervention study.
- Published in:
- International Archives of Occupational & Environmental Health, 2022, v. 95, n. 7, p. 1443, doi. 10.1007/s00420-022-01873-5
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- Publication type:
- Article
Use of a Nationwide Call Center for Ebola Response and Monitoring During a 3-Day House-to-House Campaign -- Sierra Leone, September 2014.
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- MMWR: Morbidity & Mortality Weekly Report, 2015, v. 64, n. 1, p. 28
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- Publication type:
- Article
Exploring the Concept of "Profession" for Organizational Communication Research: Institutional Influences in a Veterinary Organization.
- Published in:
- Management Communication Quarterly, 2009, v. 22, n. 3, p. 357, doi. 10.1177/0893318908327007
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- Publication type:
- Article
"Where you from?": Deportación, identidad y trabuajo reciclado en el call center salvadoreño.
- Published in:
- Latin American Research Review, 2018, v. 53, n. 2, p. 303, doi. 10.25222/larr.328
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- Publication type:
- Article
ESPAÇO TRILHAR Um novo uso para o antigo Clube dos Ferroviários de Santa Maria.
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- Pixo: Revista de Arquitetura Cidade e Contemporaneidade, 2023, v. 7, n. 24, p. 126, doi. 10.15210/pixo.v7i24.3970
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- Publication type:
- Article
PROFESSIONAL LIABILITY RISKS AND RISK MANAGEMENT FOR NURSES IN TELEHEALTH.
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- Medicine & Law (World Association for Medical Law), 2003, v. 22, n. 4, p. 683
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- Publication type:
- Article
Queue length feedback-based solution of TCP Incast in data center networks.
- Published in:
- Turkish Journal of Electrical Engineering & Computer Sciences, 2019, v. 27, n. 3, p. 2068, doi. 10.3906/elk-1712-232
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- Publication type:
- Article
Covid-19 Döneminde Evden Çalışmanın Kadın Çalışanların İşYaşam Dengesine Etkisi: Trabzon İli Üzerine Bir Araştırma.
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- Uluslararasi Ekonomi ve Yenilik Dergisi, 2023, v. 9, n. 2, p. 347, doi. 10.20979/ueyd.1351541
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- Publication type:
- Article
M-VITAL: AN EXPERT SYSTEM AIDED MEDICAL MASK TO MEASURE AND TRANSMIT VITAL PARAMETERS FOR EMERGENCY SERVICES AND COVID-19 CASES.
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- Mugla Journal of Science & Technology, 2023, v. 45, n. 9, p. 81, doi. 10.22531/muglajsci.1337089
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- Article
Is your Chapter Tax-Exempt Status on life support?
- Published in:
- ISSA Journal, 2023, v. 21, n. 3, p. 11
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- Article
Vertical Integration: Results From a Cross-Course Student Collaboration.
- Published in:
- Journal of Education for Business, 2011, v. 86, n. 6, p. 339, doi. 10.1080/08832323.2010.536273
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- Article
Real life fiction: genre and truth claims in popular call centre narratives.
- Published in:
- South Asian Popular Culture, 2022, v. 20, n. 3, p. 349, doi. 10.1080/14746689.2022.2115741
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- Article
The high costs of outsourcing: Vendor errors, customer mistreatment, and well‐being in call centers.
- Published in:
- Industrial Relations, 2024, v. 63, n. 1, p. 80, doi. 10.1111/irel.12338
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- Publication type:
- Article
Collective Voice and Worker Well‐being: Union Influence on Performance Monitoring and Emotional Exhaustion in Call Centers.
- Published in:
- Industrial Relations, 2021, v. 60, n. 3, p. 307, doi. 10.1111/irel.12286
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- Publication type:
- Article
From Internal to Network Labor Markets? Insights on New Promotion Processes from the Call Center Industry.
- Published in:
- Industrial Relations, 2011, v. 50, n. 2, p. 323, doi. 10.1111/j.1468-232X.2011.00638.x
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- Publication type:
- Article
Under Construction: The Continuing Evolution of Job Structures in Call Centers.
- Published in:
- Industrial Relations, 2008, v. 47, n. 2, p. 173, doi. 10.1111/j.1468-232X.2008.00516.x
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- Publication type:
- Article
Who's On the Line? Indian Call Center Agents Pose as Americans for U.S.-Outsourced Firms.
- Published in:
- Industrial Relations, 2007, v. 46, n. 2, p. 271, doi. 10.1111/j.1468-232X.2007.00468.x
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- Article
The effects of continuous improvement tools on a call center.
- Published in:
- Industrial Management, 2019, v. 61, n. 4, p. 12
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- Article
Balancing the Numbers.
- Published in:
- Industrial Management, 2001, v. 43, n. 1, p. 6
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- Publication type:
- Article
Organizational Factors Affecting Communication Flow at VHA Call Centers and Patient Perceptions of Access: A Qualitative Study.
- Published in:
- 2020
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- Publication type:
- Abstract
A Machine Learning Based Classification Method for Customer Experience Survey Analysis.
- Published in:
- Technologies (2227-7080), 2020, v. 8, n. 4, p. 76, doi. 10.3390/technologies8040076
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- Publication type:
- Article
Dynamic Routing Policies for Multi-Skill Call Centers Using Deep Q Network.
- Published in:
- Mathematics (2227-7390), 2023, v. 11, n. 22, p. 4662, doi. 10.3390/math11224662
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- Publication type:
- Article
XAI for Churn Prediction in B2B Models: A Use Case in an Enterprise Software Company.
- Published in:
- Mathematics (2227-7390), 2022, v. 10, n. 20, p. 3896, doi. 10.3390/math10203896
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- Publication type:
- Article
Mathematical Model of Call Center in the Form of Multi-Server Queueing System.
- Published in:
- Mathematics (2227-7390), 2021, v. 9, n. 22, p. 2877, doi. 10.3390/math9222877
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- Publication type:
- Article
RFID: A Fuzzy Linguistic Model to Manage Customers from the Perspective of Their Interactions with the Contact Center.
- Published in:
- Mathematics (2227-7390), 2021, v. 9, n. 19, p. 2362, doi. 10.3390/math9192362
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- Publication type:
- Article
Psikolojik Sözleşme İhlalinin Örgütsel Sinizm Üzerine Etkisinin İncelenmesi: Çağrı Merkezi Sektöründe Bir Araştırma.
- Published in:
- Adam Academy Journal of Social Sciences / Adam Akademi Sosyal Bilimler Dergisi, 2020, v. 10, n. 2, p. 399, doi. 10.31679/adamakademi.655988
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- Publication type:
- Article
Impact of Gender Sensitive Practices on Job Satisfaction & Stress Levels.
- Published in:
- Indian Journal of Industrial Relations, 2013, v. 49, n. 2, p. 286
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- Publication type:
- Article
Od tréninkového centra k převládajícímu paradigmatu poválečné sociologické metodologie. Cesta kolumbijské školy od porážky k vítězství.
- Published in:
- Historická Sociologie, 2019, n. 2, p. 101, doi. 10.14712/23363525.2019.19
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- Publication type:
- Article
An ethnostatistical analysis of performance measurement.
- Published in:
- Performance Improvement Quarterly, 2007, v. 20, n. 3/4, p. 185, doi. 10.1002/piq.20010
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- Publication type:
- Article
Relationship between Employee Engagement, Job Satisfaction and Potential Turnover.
- Published in:
- TEM Journal, 2021, v. 10, n. 2, p. 847, doi. 10.18421/TEM102-44
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- Publication type:
- Article