Works matching AU Rust, T.


Results: 96
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    E-Service and the Consumer.

    Published in:
    International Journal of Electronic Commerce, 2001, v. 5, n. 3, p. 85, doi. 10.1080/10864415.2001.11044216
    By:
    • Rust, Roland T.;
    • Lemon, Katherine N.
    Publication type:
    Article
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    The Customer Economics of Internet Privacy.

    Published in:
    Journal of the Academy of Marketing Science, 2002, v. 30, n. 4, p. 455, doi. 10.1177/009207002236917
    By:
    • Rust, Roland T.;
    • Kannan, P. K.;
    • Na Peng
    Publication type:
    Article
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    Should We Delight the Customer?

    Published in:
    Journal of the Academy of Marketing Science, 2000, v. 28, n. 1, p. 86, doi. 10.1177/0092070300281008
    By:
    • Rust, Roland T.;
    • Oliver, Richard L.
    Publication type:
    Article
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    Brand Buzz in the Echoverse.

    Published in:
    Journal of Marketing, 2016, v. 80, n. 3, p. 1, doi. 10.1509/jm.15.0033
    By:
    • Hewett, Kelly;
    • Rand, William;
    • Rust, Roland T.;
    • van Heerde, Harald J.
    Publication type:
    Article
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    Optimizing Service Productivity.

    Published in:
    Journal of Marketing, 2012, v. 76, n. 2, p. 47, doi. 10.1509/jm.10.0441
    By:
    • Rust, Roland T;
    • Huang, Ming-Hui
    Publication type:
    Article
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    Return on Quality at Chase Manhattan Bank.

    Published in:
    Interfaces, 1999, v. 29, n. 2, p. 62, doi. 10.1287/inte.29.2.62
    By:
    • Rust, Roland T.;
    • Keiningham, Timothy;
    • Clemens, Stephen;
    • Zahorik, Anthony
    Publication type:
    Article
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    Artificial Intelligence in Service.

    Published in:
    Journal of Service Research, 2018, v. 21, n. 2, p. 155, doi. 10.1177/1094670517752459
    By:
    • Huang, Ming-Hui;
    • Rust, Roland T.
    Publication type:
    Article
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