Works matching Telephone in business

Results: 385

International differences in telephone rate structures and the organization of business subscribers.

Published in:

Public Choice, 1994, v. 80, n. 1/2, p. 129, doi. 10.1007/BF01047951

By:

GLOBERMAN, STEVEN;
KADONAGA, DARRYL

Publication type:

Article

Manifestations of politeness and power in problemsolving business telephone calls.

Published in:

TLC Journal, 2023, v. 7, n. 2, p. 64, doi. 10.22363/2521-442X-2023-7-2-64-71

By:

Lebedeva, Irina S.;
Ponomarenko, Evgeniya V.

Publication type:

Article

ISTANBUL TELEPHONE COMPANY FROM CONCESSION TO NATIONALIZATION: A STUDY IN BUSINESS HISTORY (1909-1936).

Published in:

Accounting & Financial History Research Journal / Muhasebe ve Finans Tarihi Araştırmaları Dergisi., 2021, n. 20, p. 63

By:

Üçer, Sırrı Emrah

Publication type:

Article

Construing negotiation: The role of voice quality features in American-Filipino business telephone conversations.

Published in:

Language & Dialogue, 2017, v. 7, n. 2, p. 137, doi. 10.1075/ld.7.2.01yau

By:

Yau-ni Wan, Jenny

Publication type:

Article

Forecasting the development of the market for business telephones in the UK.

Published in:

Journal of the Operational Research Society, 1996, v. 47, n. 7, p. 906, doi. 10.2307/3010136

By:

Islam, Towhidul;
Meade, Nigel

Publication type:

Article

Discourse Structure of Telephone Enquiries in Malaysian Business Context.

Published in:

Pertanika Journal of Social Sciences & Humanities, 2009, v. 17, n. 2, p. 107

By:

Su-Hie Ting;
Eva Lau, Cassandra

Publication type:

Article

British business and the telephone, 1878–1911.

Published in:

Business History, 2007, v. 49, n. 2, p. 163, doi. 10.1080/00076790601170280

By:

Milne, GraemeJ.

Publication type:

Article

The Bell System and Regional Business: The Telephone in the South, 1877-1920 (Book).

Published in:

1991

By:

Smith, George David

Publication type:

Book Review

The Anatomy of a Business Strategy: Bell, Western Electric and the Origins of the American Telephone Industry.

Published in:

American Historical Review, 1986, v. 91, n. 4, p. 999, doi. 10.2307/1873483

By:

Lamoreaux, Naomi R.

Publication type:

Article

The Telephone Enterprise/The Anatomy of a Business Strategy (Book Review).

Published in:

1986

By:

Lamoreaux, Naomi

Publication type:

Book Review

Out-of-hours telephone advice service by paediatric DSNs: A business case.

Published in:

Journal of Diabetes Nursing, 2012, v. 16, n. 1, p. 24

By:

Kale, Ashutosh

Publication type:

Article

Revenue Cycle Management--Part II.

Published in:

Physician Executive, 2003, v. 29, n. 4, p. 56

By:

Weymier, Rick E.

Publication type:

Article

HOUSEHOLD-USE VERSUS BUSINESS-USE DEMAND DIFFUSION OF TELEPHONE AND INTERNET ACCESS SERVICE IN KOREA.

Published in:

International Journal of Innovation & Technology Management, 2005, v. 2, n. 1, p. 57, doi. 10.1142/S0219877005000356

By:

KIM, MOON-SOO

Publication type:

Article

SURE STAF: A COMPUTERIZED STAFF SCHEDULING SYSTEM FOR TELEPHONE BUSINESS OFFICES.

Published in:

Management Science, 1973, v. 20, n. 4, p. 708, doi. 10.1287/mnsc.20.4.708

By:

Church, J. G.

Publication type:

Article

Out of Control: Telephone Networks, Visual Documents, and Management of Business Conversations at Renault, 1911-1939.

Published in:

Information & Culture, 2016, v. 51, n. 4, p. 583, doi. 10.7560/IC51406

By:

Michel, Alain P.

Publication type:

Article

Telephone Call Centers:Tutorial,Review, and Research Prospects.

Published in:

Manufacturing & Service Operations Management (M&SOM), 2003, v. 5, n. 2, p. 79, doi. 10.1287/msom.5.2.79.16071

By:

Gans, Noah;
Koole, Ger;
Mandelbaum, Avishai

Publication type:

Article

The Bell System and Regional Business: The Telephone in the South, 1877-1920 (Book).

Published in:

1991

By:

Pope, Daniel

Publication type:

Book Review

The Anatomy of a Business Strategy: Bell, Western Electric and the Origins of the American Telephone Industry.

Published in:

Journal of American History, 1987, v. 73, n. 4, p. 1046, doi. 10.2307/1904115

By:

Smith, John Kenly

Publication type:

Article

The Telephone Enterprise: The Evolution of the Bell System's Horizontal Structure, 1876-1909./From Invention to Innovation: Long-Distance Telephone Transmission at the Turn of the Century./ The Anatomy of a Business Strategy: Bell, Western Electric, and the Origins of the American Telephone Industry.

Published in:

1987

By:

Smith, John Kenly

Publication type:

Book Review

Keeping the lid on long-distance phone costs.

Published in:

Management Review, 1973, v. 62, n. 3, p. 67

By:

Griesinger, Frank K.

Publication type:

Article

WINNING BY TELEPHONE (Book Review).

Published in:: 1983
Publication type:: Book Review

The Bell System and Regional Business: The Telephone in the South, 1877-1920.

Published in:: 1991
Publication type:: Book Review

Evaluation of healthcare professionals' experiences of taking telephone calls from parents of children with congenital heart disease. A risky business.

Published in:

Journal of Child Health Care, 2025, v. 29, n. 2, p. 486, doi. 10.1177/13674935231222943

By:

Gaskin, K;
Seale, A;
Menzies, J

Publication type:

Article

Perceived customer contact centre quality: conceptual foundation and scale development.

Published in:

Service Industries Journal, 2011, v. 31, n. 8, p. 1347, doi. 10.1080/02642060903437584

By:

van Dun, Zanna;
Bloemer, Josée;
Henseler, Jörg

Publication type:

Article

Systems thinking for call centre service design: affective commitment implications in manufacturing enterprises.

Published in:

Service Industries Journal, 2011, v. 31, n. 4, p. 613, doi. 10.1080/02642069.2010.504301

By:

Jaaron, AyhamA.M.;
Backhouse, ChrisJ.

Publication type:

Article

DOLLAR$ FOR DIALING.

Published in:

Government Technology, 2012, v. 25, n. 6, p. 18

By:

Brown, Justine

Publication type:

Article

OLG Schleswig: Widerrufsbelehrung im Fernabsatzgeschäft ohne Angabe einer Telefonnummer.

Published in:: Computer und Recht, 2019, v. 35, n. 6, p. 390, doi. 10.9785/cr-2019-350616
Publication type:: Article

Low-cost and high-performance: VoIP monitoring and full-data retention at multi-Gb/s rates using commodity hardware.

Published in:

International Journal of Network Management, 2014, v. 24, n. 3, p. 181, doi. 10.1002/nem.1858

By:

García‐Dorado, José Luis;
Santiago del Río, Pedro M.;
Ramos, Javier;
Muelas, David;
Moreno, Victor;
López de Vergara, Jorge E.;
Aracil, Javier

Publication type:

Article

The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research.

Published in:

Production & Operations Management, 2007, v. 16, n. 6, p. 665, doi. 10.1111/j.1937-5956.2007.tb00288.x

By:

Aksin, Zeynep;
Armony, Mor;
Mehrotra, Vijay

Publication type:

Article

Coping with Time-Varying Demand When Setting Staffing Requirements for a Service System.

Published in:

Production & Operations Management, 2007, v. 16, n. 1, p. 13, doi. 10.1111/j.1937-5956.2007.tb00164.x

By:

Green, Linda V.;
Kolesar, Peter J.;
Whitt, Ward

Publication type:

Article

Staffing a Call Center with Uncertain Arrival Rate and Absenteeism.

Published in:

Production & Operations Management, 2006, v. 15, n. 1, p. 88, doi. 10.1111/j.1937-5956.2006.tb00005.x

By:

Whitt, Ward

Publication type:

Article

AN IMPROVED HEURISTIC FOR STAFFING TELEPHONE CALL CENTERS WITH LIMITED OPERATING HOURS.

Published in:

Production & Operations Management, 2003, v. 12, n. 1, p. 46, doi. 10.1111/j.1937-5956.2003.tb00197.x

By:

Green, Linda V.;
Kolesar, Peter J.;
Soares, João

Publication type:

Article

THE MANY CALL CENTERS AT TEEN MANIA.

Published in:: Business Case Journal, 2009, v. 16, n. 1, p. 1
Publication type:: Article

The Medical Call Center.

Published in:

Marketing Health Services, 1999, v. 19, n. 2, p. 25

By:

Stier, Richard D.

Publication type:

Article

Phone traffic out of control? How to stop the madness.

Published in:

Urology Times, 2007, v. 35, n. 5, p. 51

By:

Capko, Judy

Publication type:

Article

The effects of videoconference, telephone, and face-to-face media on interviewer and applicant judgments in employment interviews.

Published in:

Journal of Management, 2001, v. 27, n. 3, p. 363, doi. 10.1177/014920630102700308

By:

Straus, Susan G.;
Milesb, Jeffrey A.;
Levesquec, Laurie L.

Publication type:

Article

Do cultural differences explain differences in attitudes towards unions? Culture and attitudes towards unions among call centre workers in Britain and India.

Published in:

Industrial Relations Journal, 2014, v. 45, n. 1, p. 56, doi. 10.1111/irj.12042

By:

Sarkar, Santanu;
Charlwood, Andy

Publication type:

Article

Models and Approximations for Call Center Design.

Published in:

Methodology & Computing in Applied Probability, 2003, v. 5, n. 2, p. 159, doi. 10.1023/A:1024501601020

By:

Jagerman, David L.;
Melamed, Benjamin

Publication type:

Article

On a Two-Queue Priority System with Impatience and its Application to a Call Center.

Published in:

Methodology & Computing in Applied Probability, 1999, v. 1, n. 2, p. 191, doi. 10.1023/A:1010009304213

By:

Brandt, Andreas;
Brandt, Manfred

Publication type:

Article

Call Center Outsourcing Contracts Under Information Asymmetry.

Published in:

Management Science, 2008, v. 54, n. 4, p. 793, doi. 10.1287/mnsc.1070.0804

By:

Hasija, Sameer;
Pinker, Edieal J.;
Shumsky, Robert A.

Publication type:

Article

Modeling and Analysis of Call Center Arrival Data: A Bayesian Approach.

Published in:

Management Science, 2008, v. 54, n. 2, p. 266, doi. 10.1287/mnsc.1070.0776

By:

Soyer, Refik;
Tarimcilar, M. Murat

Publication type:

Article

Predicting Queueing Delays.

Published in:

Management Science, 1999, v. 45, n. 6, p. 870, doi. 10.1287/mnsc.45.6.870

By:

Whitt, Ward

Publication type:

Article

Improving Service by Informing Customers About Anticipated Delays.

Published in:

Management Science, 1999, v. 45, n. 2, p. 192, doi. 10.1287/mnsc.45.2.192

By:

Whitt, Ward

Publication type:

Article

Asymptotic Inference for Waiting Times and Patiences in Queues with Abandonment.

Published in:

Communications in Statistics: Simulation & Computation, 2009, v. 38, n. 2, p. 318, doi. 10.1080/03610910802491734

By:

Gorst-rasmussen, Anders;
Hansen, MartinB.

Publication type:

Article

Non-parametric modelling of time-varying customer service times at a bank call centre.

Published in:

Applied Stochastic Models in Business & Industry, 2006, v. 22, n. 3, p. 297, doi. 10.1002/asmb.618

By:

Shen, Haipeng;
D. Brown, Lawrence

Publication type:

Article

Understanding Personal Determinants in the Adoption of Telesurveillance in Elder Home Care by Community Health Workers.

Published in:

Journal of Community Practice, 2007, v. 15, n. 3, p. 99, doi. 10.1300/J125v15n03_06

By:

Vincent, Claude;
Reinharz, Daniel;
Deaudelin, Isabelle;
Garceau, Mathieu;
Talbot, Lise R.

Publication type:

Article

Globalising Call Centre Capital: Gender, Culture and Work Identity.

Published in:

Labour & Industry, 2004, v. 14, n. 3, p. 59, doi. 10.1080/10301763.2004.10669294

By:

van den Broek, Diane

Publication type:

Article

Human resource management in the Spanish call centre sector: the bird cage model of call centre work.

Published in:

International Journal of Human Resource Management, 2013, v. 24, n. 2, p. 308, doi. 10.1080/09585192.2012.677463

By:

Martí-Audí, Neus;
Valverde, Mireia;
Heraty, Noreen

Publication type:

Article

The experience of work in India's domestic call centre industry.

Published in:

International Journal of Human Resource Management, 2013, v. 24, n. 2, p. 436, doi. 10.1080/09585192.2011.561216

By:

Taylor, Phil;
D'Cruz, Premilla;
Noronha, Ernesto;
Scholarios, Dora

Publication type:

Article

Reaching and treating Spanish-speaking smokers through the National Cancer Institute's Cancer Information Service. A randomized controlled trial.

Published in:

2007

By:

Wetter, David W.;
Mazas, Carlos;
Daza, Patricia;
Nguyen, Lynne;
Fouladi, Rachel T.;
Li, Yisheng;
Cofta-Woerpel, Ludmila

Publication type:

journal article