Works matching Servicescapes (Marketing)

Results: 98

COMMENTARY ON CONCEPTUALIZING THE SERVICESCAPE CONSTRUCT IN 'A STUDY OF THE SERVICE ENCOUNTER IN EIGHT COUNTRIES.'.

Published in:

Marketing Management Journal, 2010, v. 20, n. 1, p. 76

By:

HIGHTOWER JR., ROSCOE

Publication type:

Article

Healthscapes: The Importance of Place.

Published in:

1995

By:

Hutton, James D.;
Richardson, Lynne D.

Publication type:

Editorial

TOURISM DESTINATION IMAGE (TDI) PERCEPTION WITHIN A REGIONAL WINESCAPE CONTEXT.

Published in:

Tourism Analysis, 2016, v. 21, n. 2/3, p. 173, doi. 10.3727/108354216X14559233984692

By:

BRUWER, JOHAN;
GROSS, MICHAEL J.;
LEE, HONG CHUL

Publication type:

Article

Red Palm: exploring service quality and servicescape of the best backpacker hostel in Asia.

Published in:

Current Issues in Tourism, 2011, v. 14, n. 2, p. 103, doi. 10.1080/13683500903511125

By:

Musa, Ghazali;
Thirumoorthi, Thinaranjeney

Publication type:

Article

Marketing de intangíveis: A servicescape e o uso das evidências físicas para a projeção dos ambientes de serviço.

Published in:

Tourism & Management Studies, 2016, v. 12, n. 2, p. 128, doi. 10.18089/tms.2016.12214

By:

da Silva Schuster, Marcelo;
da Veiga Dias, Valéria;
Flores Battistella, Luciana

Publication type:

Article

Phytophilia and Service Atmospherics: The Effect of Indoor Plants on Consumers.

Published in:

Environment & Behavior, 2017, v. 49, n. 7, p. 814, doi. 10.1177/0013916516669390

By:

Tifferet, Sigal;
Vilnai-Yavetz, Iris

Publication type:

Article

The effect of hospitableness and servicescape on guest satisfaction in the hotel industry.

Published in:

Canadian Journal of Administrative Sciences (John Wiley & Sons, Inc.), 2013, v. 30, n. 2, p. 127, doi. 10.1002/cjas.1246

By:

Ariffin, Ahmad Azmi M.;
Nameghi, Ehsaneh Nejad;
Zakaria, Noor Izyana

Publication type:

Article

Expanding Servicescape Dimensions with Safety: An Exploratory Study.

Published in:

Services Marketing Quarterly, 2019, v. 40, n. 2, p. 123, doi. 10.1080/15332969.2019.1592860

By:

Siguaw, Judy A.;
Mai, Enping (Shirley);
Wagner, Judy A.

Publication type:

Article

Visual Antecedents of Patronage: Personal and Professional Items in the Servicescape.

Published in:

Services Marketing Quarterly, 2014, v. 35, n. 1, p. 68, doi. 10.1080/15332969.2014.856744

By:

Dean, DwaneH.

Publication type:

Article

Linking Servicescape, Tourist Satisfaction and Overall Tour Guiding Experience: The Case of Taman Negara National Park, Malaysia.

Published in:

Pertanika Journal of Social Sciences & Humanities, 2015, v. 23, n. S, p. 33

By:

Tan, S. E.;
Aziz, Y. A.;
Khairil, W. A.;
Zaiton, S.

Publication type:

Article

Encouraging male participation in cancer resource centers.

Published in:

Service Industries Journal, 2018, v. 38, n. 1-2, p. 114, doi. 10.1080/02642069.2017.1402008

By:

El-Manstrly, Dahlia;
Rosenbaum, Mark S.

Publication type:

Article

The influence of hospitable design and service on patient responses.

Published in:

Service Industries Journal, 2018, v. 38, n. 1-2, p. 127, doi. 10.1080/02642069.2017.1385773

By:

Suess, Courtney;
Mody, Makarand

Publication type:

Article

Heritage site management: from dark tourism to transformative service experience?

Published in:

Service Industries Journal, 2015, v. 35, n. 15-16, p. 898, doi. 10.1080/02642069.2015.1090980

By:

Magee, Roxanna;
Gilmore, Audrey

Publication type:

Article

Servicescape cues and customer behavior: a systematic literature review and research agenda.

Published in:

Service Industries Journal, 2013, v. 33, n. 2, p. 171, doi. 10.1080/02642069.2011.613934

By:

Mari, Michela;
Poggesi, Sara

Publication type:

Article

Polish nightclubs and bars: Management insights into what customers really want.

Published in:

Journal for East European Management Studies, 2008, v. 13, n. 2, p. 154, doi. 10.5771/0949-6181-2008-2-154

By:

Skinner, Heather;
kubacki, Krzysytof;
Parfitt, Scott;
Moss, Gloria

Publication type:

Article

The relationships between the factors affecting perceived service quality, satisfaction and behavioral intentions among theme park visitors.

Published in:

Tourism & Hospitality Research, 2018, v. 185, n. 4, p. 415, doi. 10.1177/1467358416664566

By:

Başarangil, İlke

Publication type:

Article

Editorial.

Published in:

Tourism & Hospitality Research, 2009, v. 9, n. 3, p. 270, doi. 10.1057/thr.2009.12

By:

Jones, Peter

Publication type:

Article

A ‘sound strategy’ for Intercontinental Hotels.

Published in:

2009

By:

Jones, Peter

Publication type:

Case Study

SERVICESCAPE, SERVICE CONVENIENCE, AND SERVICE EVALUATION IN FOOD AND BEVERAGE INDUSTRY.

Published in:

International Journal of Organizational Innovation, 2016, v. 8, n. 3, p. 262

By:

Ching-Yuan Huang;
Cheng-Kai Chou;
Po-Hsuan Wu

Publication type:

Article

A MARKETING PERSPECTIVE ON THE INFLUENCES OF WAITING TIME AND SERVICESCAPE ON PERCEIVED VALUE.

Published in:

Management & Marketing, 2013, v. 8, n. 4, p. 683

By:

DOBRE, Costinel;
DRAGOMIR, Anca Cristina;
MILOVAN-CIUTA, Anca-Maria

Publication type:

Article

Impact of Computer-Generated Images on LODGSCAPE Perceptions and Visit Intentions.

Published in:

Journal of Hospitality Marketing & Management, 2017, v. 26, n. 4, p. 416, doi. 10.1080/19368623.2017.1254578

By:

Bogicevic, Vanja;
Bujisic, Milos;
Choi, Hyeyoon;
Smith, Scott;
Li, Ian

Publication type:

Article

The Combined Effect of Color and Music on Customer Satisfaction in Hotel Bars.

Published in:

Journal of Hospitality Marketing & Management, 2010, v. 19, n. 1, p. 22, doi. 10.1080/19368620903327675

By:

Lin, IngridY.

Publication type:

Article

Managing Mass Sport Participation: Adding a Personal Performance Perspective to Remodel Antecedents and Consequences of Participant Sport Event Satisfaction.

Published in:

Journal of Sport Management, 2015, v. 29, n. 6, p. 688, doi. 10.1123/JSM.2014-0225

By:

Du, James;
Jordan, Jeremy S.;
Funk, Daniel C.

Publication type:

Article

The Influence of Servicescape and Local Food Attributes on Pleasure and Revisit Intention in an Upscale-Casual Dining Restaurant.

Published in:

FIU Hospitality Review, 2014, v. 31, n. 4, p. 120

By:

DiPietro, Robin B.;
Campbell, Jeffrey

Publication type:

Article

The Nature of Nature in Nature-based Tourism.

Published in:

Scandinavian Journal of Hospitality & Tourism, 2012, v. 12, n. 4, p. 289, doi. 10.1080/15022250.2012.752893

By:

Fredman, Peter;
Wall-Reinius, Sandra;
Grundén, Anna

Publication type:

Article

Extraordinary Experiences through Storytelling.

Published in:

Scandinavian Journal of Hospitality & Tourism, 2008, v. 8, n. 3, p. 195, doi. 10.1080/15022250802532443

By:

Mossberg, Lena

Publication type:

Article

Enhancing the Attendee's Experience through Creative Design of the Event Environment: Applying Goffman's Dramaturgical Perspective.

Published in:

Journal of Convention & Event Tourism, 2009, v. 10, n. 2, p. 120, doi. 10.1080/15470140902922023

By:

Nelson, KathleenBeard

Publication type:

Article

Safety and Security as Part of the Hotel Servicescape for Meeting Planners.

Published in:

Journal of Convention & Event Tourism, 2008, v. 9, n. 1, p. 15, doi. 10.1080/15470140802104557

By:

Hilliard, TyraW.;
Baloglu, Seyhmus

Publication type:

Article

The effect of servicescape on consumer revisit intention through fine dining restaurant satisfaction and reputation in Malang City.

Published in:

International Journal of Research in Business & Social Science, 2025, v. 14, n. 2, p. 70, doi. 10.20525/ijrbs.v14i2.3912

By:

Guntur, Majdah Makkiyah;
Indrawati, Nur Khusniyah

Publication type:

Article

Exploring the forms of dysfunctional customer behaviour: A study of differences in servicescape and customer disaffection with service.

Published in:

Journal of Marketing Management, 2012, v. 28, n. 1-2, p. 129, doi. 10.1080/0267257X.2011.619149

By:

Daunt, KateL.;
Harris, LloydC.

Publication type:

Article

Cancer resource centres: Transformational services and restorative servicescapes.

Published in:

Journal of Marketing Management, 2011, v. 27, n. 13-14, p. 1404, doi. 10.1080/0267257X.2011.624531

By:

Rosenbaum, MarkS.;
Smallwood, JillianA.

Publication type:

Article

THE ROLE OF COMMUNITY SPORT VENUES, ENVIRONMENTAL FACTORS AND SERVICESCAPE IN ATTRACTING AND RETAINING USERS.

Published in:

International Journal of Sport Management, 2016, v. 17, n. 1, p. 62

By:

Sotiriadou, Popi;
Wicker, Pamela;
Hill, Brad

Publication type:

Article

Application of Soft Operations Research for Enhancing the Servicescape as a Facilitator.

Published in:

Vikalpa: The Journal for Decision Makers, 2011, v. 36, n. 1, p. 33, doi. 10.1177/0256090920110103

By:

Siddiqui, Masood H.;
Tripathi, Shalini N.

Publication type:

Article

Online shopping environments in fashion shopping: An S-O-R based review.

Published in:

Marketing Review, 2012, v. 12, n. 2, p. 161, doi. 10.1362/146934712X13366562572476

By:

Kawaf, Fatema;
Tagg, Stephen

Publication type:

Article

Consuming a Machinic Servicescape.

Published in:

Advances in Consumer Research, 2016, v. 44, p. 304

By:

Hietanen, Joel;
Andéhn, Mikael;
Iddon, Thom;
Denny, Iain;
Ehnhage, Anna

Publication type:

Article

At Face Value: Visual Antecedents of Impression Formation in Servicescapes.

Published in:

Advances in Consumer Research, 2009, v. 36, p. 233

By:

Verhoeven, Joost W. M.;
Van Rompay, Thomas;
Pruyn, Ad

Publication type:

Article

The role of servicescape as a driver of customer value in experience-centric service organizations: the Dragon Football Stadium case.

Published in:

Journal of Strategic Marketing, 2014, v. 22, n. 6, p. 548, doi. 10.1080/0965254X.2014.914058

By:

Fernandes, Teresa;
Neves, Sara

Publication type:

Article

Does Europe still represent a healthy deal in times of increased global challenges and reduced levels of growth? A market, service and social perspective of European healthcare.

Published in:

Public Money & Management, 2013, v. 33, n. 6, p. 421, doi. 10.1080/09540962.2013.836003

By:

Ardley, Barry;
Mcmanus, John;
Floyd, David

Publication type:

Article

The Servicescape and Its Impact on Consumer Satisfaction: A Meta‐Analysis.

Published in:

2025

By:

Wang, Peihao;
Wu, Laurie;
Gao, Lisa;
Mattila, Anna S.

Publication type:

Literature Review

Sensorimotor experiences in servicescapes predict attitude formation through memory dynamics: A longitudinal study.

Published in:

Psychology & Marketing, 2020, v. 37, n. 3, p. 479, doi. 10.1002/mar.21314

By:

Reitsamer, Bernd F.;
Streicher, Mathias C.;
Teichmann, Karin

Publication type:

Article

The effect of signage and emotions on satisfaction with the servicescape: An empirical investigation in a healthcare service setting.

Published in:

Psychology & Marketing, 2020, v. 37, n. 3, p. 408, doi. 10.1002/mar.21307

By:

Vigolo, Vania;
Bonfanti, Angelo;
Sallaku, Rezarta;
Douglas, Jackie

Publication type:

Article

Comparing the Effect of Store Remodeling on New and Existing Customers.

Published in:

Journal of Marketing, 2014, v. 78, n. 3, p. 62, doi. 10.1509/jm.13.0272

By:

Dagger, Tracey S.;
Danaher, Peter J.

Publication type:

Article

An Exploration of the Effects of the Servicescape on Customer and Employee Responses in a Grocery Retail Context.

Published in:

Irish Journal of Management, 2013, v. 32, n. 2, p. 71

By:

KEARNEY, TREASA;
COUGHLAN, JOSEPH;
KENNEDY, AILEEN

Publication type:

Article

Asean's Servicescape: A TOURIST ATTRACTION.

Published in:

ASEANAffairs, 2009, v. 3, n. 2, p. 82

By:

Wirtz, Jochen;
Chew, Patricia

Publication type:

Article

A MULTILAYERED MACRO APPROACH TO CONCEPTUALIZING THE WINESCAPE CONSTRUCT FOR WINE TOURISM.

Published in:

Tourism Analysis, 2017, v. 22, n. 4, p. 497, doi. 10.3727/108354217X15023805452059

By:

BRUWER, JOHAN;
GROSS, MICHAEL J.

Publication type:

Article

An Experiential Exercise in Service Environment Design.

Published in:

Journal of Marketing Education, 2012, v. 34, n. 2, p. 156, doi. 10.1177/0273475312450386

By:

Fowler, Kendra;
Bridges, Eileen

Publication type:

Article

Servicescapes: The Impact of Physical Surroundings on Customers and Employees.

Published in:

Journal of Marketing, 1992, v. 56, n. 2, p. 57, doi. 10.1177/002224299205600205

By:

Bitner, Mary Jo

Publication type:

Article

Marketing e información.

Published in:

Comunicación y Sociedad, 1990, v. 3, n. 1/2, p. 46

By:

Nieto Tamargo, Alfonso

Publication type:

Article

A Study of College Students' Preference of Servicescape in Academic Libraries.

Published in:

Journal of Educational Media & Library Sciences, 2012, v. 49, n. 4, p. 630

By:

Yi-Chu Lin;
Ming-Hsin Chiu

Publication type:

Article

Impact of Servicescape on Customer Perceived Value in Fine Dining Restaurants.

Published in:

Amity Business Review, 2018, v. 19, n. 1, p. 33

By:

R., Shashikala;
A. M., Suresh

Publication type:

Article