Works matching Service quality

Results: 5000

ANÁLISE COMPARATIVA DA ESCALA RSQ (RETAIL SERVICE QUALITY) EM DIFERENTES FORMATOS VAREJISTAS.

Published in:

Revista Eletrônica de Ciência Administrativa, 2012, v. 11, n. 2, p. 314, doi. 10.5329/RECADM.20121102010

By:

Braga Júnior, Sérgio Silva;
Lopes, Evandro Luiz;
da Silva, Dirceu;
do Amaral Moretti, Sergio Luiz

Publication type:

Article

Propuesta, desarrollo y validación de la escala Distance Higher Education Service Quality (DIHESQ).

Published in:

Apuntes: Revista de Ciencias Sociales, 2022, v. 49, n. 91, p. 159, doi. 10.21678/apuntes.91.1318

By:

ARAYA-CASTILLO, LUIS;
BERNARDO, MERCÈ;
GANGA CONTRERAS, FRANCISCO A.;
BARRIENTOS ORADINI, NICOLÁS

Publication type:

Article

Pengaruh Perceived Value, Service Quality dan Brand Image Terhadap Minat Beli Tiket Pesawat pada PT Garuda Indonesia.

Published in:

Journal of Comprehensive Science (JCS), 2024, v. 3, n. 10, p. 4628, doi. 10.59188/jcs.v3i10.2390

By:

Balkhis, Kamelia;
Widiyanti, Marlina;
Shihab, Muchsin Saggaff;
Maulana, Ahmad

Publication type:

Article

Examining the relationship between perceived service quality, satisfaction, and renewal intention in Portuguese fitness centers.

Published in:

Journal of Sport Psychology / Revista de Psicología del Deporte, 2019, v. 28, n. 2, p. 49

By:

Dias, Cláudia;
Ferreira, Arnaldino;
Pereira, Artur Romão;
Fonseca, António Manuel

Publication type:

Article

REPURCHASE INTENTION OF BUKALAPAK CUSTOMERS VIEWED FROM THE QUALITY OF E-SERVICE, E-WORD OF MOUTH AND E-SATISFACTION.

Published in:

Journal of Application Business & Management / Jurnal Aplikasi Bisnis dan Manajemen, 2024, v. 10, n. 1, p. 118, doi. 10.17358/jabm.10.1.118

By:

Prabowo, Heri;
Sutrisno;
Gultom, Henry Casandra;
Pratiwi, Ratih

Publication type:

Article

EFFECT OF OMNICHANNEL IMPLEMENTATION ON SERVICE QUALITY, CUSTOMER SATISFACTION, AND PERCEIVED VALUE IN INDONESIAN RESTAURANT.

Published in:

Indonesian Journal of Business & Entrepreunership, 2024, v. 10, n. 1, p. 108, doi. 10.17358/IJBE.10.1.108

By:

Putra, Yudhistira Qasthari;
Sobari, Nurdin

Publication type:

Article

COMPARISONAL ANALYSIS OF NETFLIX AND VIU SERVICE QUALITY USING SERVQUAL METHOD.

Published in:

Journal of Social Research, 2022, v. 1, n. 12, p. 566, doi. 10.55324/josr.v1i12.370

By:

Iswandari, Arvianda;
Indarti, Dina

Publication type:

Article

Service Quality and Patient Satisfaction of Internet Hospitals in China: Cross-Sectional Evaluation With the Service Quality Questionnaire.

Published in:

Journal of Medical Internet Research, 2024, v. 26, p. 1, doi. 10.2196/55140

By:

Han, Tao;
Wei, Qinpeng;
Wang, Ruike;
Cai, Yijin;
Zhu, Hongyi;
Chen, Jiani;
Zhang, Zhiruo;
Li, Sisi

Publication type:

Article

FİTNESS MERKEZİ MÜŞTERİLERİNİN HİZMET KALİTESİNE YÖNELİK BEKLENTİ VE ALGILARININ DEĞERLENDİRİLMESİ.

Published in:

Balikesir University Journal of Social Sciences Institute, 2010, v. 13, n. 24, p. 1

By:

YILDIZ, Süleyman Murat;
TÜFEKÇİ, Özlem

Publication type:

Article

Impact of Information Quality, System Quality, and Service Quality on the Smart Government E-Service Quality in the Police of Dubai - Moderation of Awareness of Smart Government.

Published in:

Special Education, 2022, v. 1, n. 43, p. 1372

By:

Mahdi Abdulla, Almukhayat Abdulla Atiq;
Bin Bohari, Abdul Manaf

Publication type:

Article

Analisis Quality of Services Jaringan VoIP pada VPN menggunakan InterAsteriks Exchange dan Session Initiation Protocol.

Published in:

Techno.com, 2020, v. 19, n. 1, p. 1, doi. 10.33633/tc.v19i1.2753

By:

Heriyanto, Agus;
Syafaah, Lailis;
Faruq, Amrul

Publication type:

Article

Processo de Investigação e Análise Bibliométrica: Avaliação da Qualidade dos Serviços Bancários.

Published in:

RAC: Revista de Administração Contemporânea, 2013, v. 17, n. 3, p. 325, doi. 10.1590/S1415-65552013000300005

By:

Ensslin, Leonardo;
Ensslin, Sandra Rolim;
de Moraes Pinto, Hugo

Publication type:

Article

Propuesta de modelo para calidad de servicio en escuelas de negocios en Chile.

Published in:

Pensamiento & Gestión, 2016, n. 41, p. 91

By:

Araya-Castillo, Luis;
Escobar-Farfán, Manuel;
Bertoló Moyano, Eduardo;
Barrientos Oradini, Nicolás

Publication type:

Article

INTERNAL SERVICE QUALITY AND EXTERNAL SERVICE QUALITY USING TWO VERSIONS OF SERVQUAL SCALE: AN EMPIRICAL EVIDENCE FROM FIVE MALLS IN THE CAPITAL CITY OF SAUDI ARABIA.

Published in:

Business: Theory & Practice, 2019, v. 20, p. 158, doi. 10.3846/btp.2019.15

By:

ALMOHAIMMEED, Bader M.

Publication type:

Article

Finding Service Quality Dimensions and Measuring Service Quality Gaps: A Study on Service Quality of Indian Banks.

Published in:

Mudra: Journal of Finance & Accounting, 2020, v. 7, n. 2, p. 89, doi. 10.17492/jpi.mudra.v7i2.722030

By:

Ghosh, Saugat;
Chakraborty, Shuvendu

Publication type:

Article

Measuring Service Quality in Philippine Banks: An Exploratory Study Using SERVQUAL and Q-Methodology.

Published in:

Philippine Management Review, 2020, v. 27, p. 37

By:

Talavera, Ma. Gloria V.

Publication type:

Article

Finding Service Quality Dimensions: A Study on Digital Marketing Service Quality.

Published in:

ASCI Journal of Management, 2021, v. 50, n. 1, p. 36

By:

Ghosh, Saugat;
Roy, Karnak

Publication type:

Article

The Mediation Effect of Technical support service Quality between Product Quality and Relationship Performance in B2B Marketplace -Focus on Face to Face Service Quality and Non-Face to Face Service Quality.

Published in:

Indian Journal of Public Health Research & Development, 2018, v. 9, n. 8, p. 432, doi. 10.5958/0976-5506.2018.00772.6

By:

Sang-Jun Lee;
Yen-Yoo You;
Sang-Hyun Kim

Publication type:

Article

RELIABILITY AND VALIDITY ANALYSIS OF TURKISH VERSION OF THE SCALE OF SERVICE QUALITY IN RECREATIONAL SPORT-38.

Published in:

Nigde University Journal of Physical Education & Sport Sciences / Nigde Üniversitesi Beden Egitimi ve Spor Bilimleri Dergisi, 2012, v. 6, n. 3, p. 271

By:

DEMIR, Emine KÖŞKER;
ÇIMEN, Zafer

Publication type:

Article

THE EFFECT OF FACILITY SERVICE QUALITY, INTERACTIVE SERVICE QUALITY, DELIVERY SERVICE, COMPENSATION, JOB SATISFACTION ON EMPLOYEE PERFORMANCE.

Published in:

Journal of Comprehensive Science (JCS), 2023, v. 2, n. 8, p. 1417

By:

Agusantoso, Priscilla;
Gunawan P., Andreas Wahyu

Publication type:

Article

Analysis of the Effect of E-Recovery Service Quality and E-Service Quality on E-Customer Satisfaction and E-Customer Royalty.

Published in:

KnE Social Sciences, 2024, p. 488, doi. 10.18502/kss.v9i11.15837

By:

Indrawati, Erika Putri;
Yulianto, Edy;
Abdillah, Yusri

Publication type:

Article

EXPLAINING THE IMPACT OF SERVICE QUALITY ON IDENTITY AND BRAND PERSONALITY.

Published in:

Polish Journal of Management Studies, 2017, v. 16, n. 2, p. 88, doi. 10.17512/pjms.2017.16.2.08

By:

Esmaeilpour, M.;
Hoseini, M.

Publication type:

Article

MEASURING QUALITY OF MATERNITY SERVICES USING THE SERVQUAL METHOD.

Published in:

Regional Formation & Development Studies, 2016, n. 20, p. 50, doi. 10.15181/rfds.v20i3.1343

By:

Gajewska, Paulina;
Piskrzyńska, Katarzyna

Publication type:

Article

Percepción de la calidad de los servicios turísticos en áreas rurales: caso Cuenca-Ecuador.

Published in:

Pasos: Revista de Turismo y Patrimonio Cultural, 2023, v. 21, n. 4, p. 825, doi. 10.25145/j.pasos.2023.21.056

By:

Astudillo, Silvana;
Cordero-Ahiman, Otilia Vanessa;
Beltrán Romero, Pablo Anibal;
Escandón Morales, María Soledad

Publication type:

Article

Quality of Service (QoS) by Utility Evolved Packet Core (EPC) in LTE Network.

Published in:

Przegląd Elektrotechniczny, 2023, v. 99, n. 1, p. 44, doi. 10.15199/48.2023.01.08

By:

MOHD SULTAN, Juwita;
ANAK GAPAR, Glen Lendle;
BENACHOUR, Philip;
YUSOP, Azdiana Md

Publication type:

Article

Samsun'da Kamu ve Özel Hastanelerin Algılanan Hizmet Kalitesi.

Published in:

Turkish Studies - Economics, Finance, Politics, 2021, v. 16, n. 4, p. 1317, doi. 10.7827/turkishstudies.51736

By:

Özpolat, Handan Akdeniz;
Tunç, Taner

Publication type:

Article

Service Quality Satisfaction: A Comparative Cross-Sectional Study of Public and Private University Librarians in Pakistan.

Published in:

Libri: International Journal of Libraries & Information Services, 2017, v. 67, n. 4, p. 313, doi. 10.1515/libri-2017-0011

By:

Ahmed, Shamshad

Publication type:

Article

Identification of Gaps in Service Quality in Higher Education.

Published in:

Bulletin of Education & Research, 2017, v. 39, n. 2, p. 171

By:

Saleem, Muhammad;
Abid Hussain Ch.;
Ahmad, Saghir

Publication type:

Article

Chinese Cultural Dimensions in Perceptions of Service Quality.

Published in:

Journal of China Tourism Research, 2010, v. 6, n. 3, p. 244, doi. 10.1080/19388160.2010.503866

By:

Cheng, SooMay;
Ng, KwanKeung (Steven);
Humborstad, SutI. Wong

Publication type:

Article

QUALITY OF SERVICE AND MOBILITY AWARE IN-VEHICLE TELESCREEN SERVICE ARCHITECTURE.

Published in:

Technical Gazette / Tehnički Vjesnik, 2017, v. 24, n. 1, p. 177, doi. 10.17559/TV-20150819110655

By:

Sarwar, Ghulam;
Ullah, Farman;
Hyun-Woo Lee;
Won Ryu;
Sungchang Lee

Publication type:

Article

Perceived Technical Service Quality and Information Satisfaction at the Ministry of Communications, Kuwait.

Published in:

Information Resources Management Journal, 2013, v. 26, n. 2, p. 64, doi. 10.4018/irmj.2013040104

By:

Khalil, Omar E. M.;
Ghanim, Haitham G. A.

Publication type:

Article

E-Service Quality Assessment According to Hierarchical Service Quality Models.

Published in:

Management Systems in Production Engineering, 2022, v. 30, n. 4, p. 311, doi. 10.2478/mspe-2022-0040

By:

Ingaldi, Manuela

Publication type:

Article

Determining the Key Dimensions for Evaluating Service Quality and Satisfaction in Academic Libraries.

Published in:

International Information & Library Review, 2016, v. 48, n. 3, p. 176, doi. 10.1080/10572317.2016.1205350

By:

Hossain, Muhammad Jaber

Publication type:

Article

Public service quality and customer satisfaction: exploring the attributes of service quality in the public sector.

Published in:

Service Industries Journal, 2009, v. 29, n. 11, p. 1491, doi. 10.1080/02642060902793441

By:

Rhee, Seung-Kyu;
Rha, June-Young

Publication type:

Article

Creating commitment and loyalty behavior among retailers: what are the roles of service quality and satisfaction?

Published in:

Journal of the Academy of Marketing Science, 2009, v. 37, n. 4, p. 440, doi. 10.1007/s11747-009-0148-y

By:

Davis-Sramek, Beth;
Droge, Cornelia;
Mentzer, John T.;
Myers, Matthew B.

Publication type:

Article

DIMENSIONES DE LA CALIDAD DEL SERVICIO DE LOS COMEDORES DE LA UNIVERSIDAD DE COSTA RICA DESDE LA EXPERIENCIA DE LAS PERSONAS USUARIAS.

Published in:

Revista de Ciencias Economicas, 2021, v. 39, n. 2, p. 1, doi. 10.15517/rce.v39i2.44595

By:

Andrade-Pérez, Laura Milena;
Cartín-Quesada, Johnny;
Montero-Rodríguez, M. Gabriela;
Avendaño-Castro, Ana Beatriz

Publication type:

Article

Measuring Service Quality of Internet Banking Portal in India.

Published in:

Annals of Management Science, 2015, v. 4, n. 2, p. 29, doi. 10.24048/ams4.no2.2015-29

By:

Sharma, Mahendra S.;
Halvadia, Nirav B.

Publication type:

Article

JAKOŚĆ A SATYSFAKCJA KLIENTA W USŁUGACH.

Published in:

Research Papers of the Wroclaw University of Economics / Prace Naukowe Uniwersytetu Ekonomicznego we Wroclawiu, 2012, n. 264, p. 271

By:

Łańcucki, Jerzy

Publication type:

Article

TURNING THE SERVICE QUALITY APPROACH IN A DIFFERENT DIRECTION: MEASURING THE GROUND SERVICE QUALITY PERCEPTIONS OF AIRLINES BY THE SERVQUAL METHOD.

Published in:

Management Research & Practice, 2022, v. 14, n. 4, p. 5

By:

YAŞAR, Mehmet;
ÖZDEMİR, Emircan

Publication type:

Article

Exploring public transport service quality: the case of mini-bus taxi service in South Africa.

Published in:

Eurasian Business Review, 2016, v. 6, n. 1, p. 101, doi. 10.1007/s40821-015-0036-y

By:

Govender, Krishna

Publication type:

Article

MEASUREMENT OF SERVICE QUALITY BY SERVQUAL METHOD IN BANKING SECTOR.

Published in:

Balikesir University Journal of Social Sciences Institute, 2012, v. 15, n. 27, p. 157

By:

ÖZGÜVEN, Nihan

Publication type:

Article

DETERMINANTS OF SERVICE QUALITY IN HIGHER EDUCATION.

Published in:

Interdisciplinary Management Research, 2010, v. 6, p. 631

By:

Jelena, Legčević

Publication type:

Article

Hizmet Kalitesi, Tatmin ve Güvenin Daha Fazla Ödeme Eğilimi Üzerindeki Etkileri.

Published in:

Anadolu University Journal of Social Sciences / Anadolu Üniversitesi Sosyal Bilimler Dergisi, 2014, v. 14, n. 1, p. 31

By:

Dölarslan, Emre Şahin;
Özer, Alper

Publication type:

Article

MUHASEBE MESLEK MENSUPLARININ HİZMET KALİTESİ: SUNULAN HİZMETLERİN KALİTESİ İLE MÜŞTERİ MEMNUNİYETİ İLİŞKİSİ.

Published in:

Anadolu University Journal of Social Sciences / Anadolu Üniversitesi Sosyal Bilimler Dergisi, 2010, v. 10, n. 1, p. 39

By:

BANAR, Kerim;
EKERGİL, Vedat

Publication type:

Article

Evaluating the strategic implications of the service quality in green hotels from a new insight.

Published in:

Current Issues in Tourism, 2022, v. 25, n. 13, p. 2037, doi. 10.1080/13683500.2020.1868414

By:

Chang, Ya-Yuan;
Cheng, Ching-Chan

Publication type:

Article

تقييم جودة الخدمة المصرفية باستخدام نموذج كانو: دراسة تطبيقية في مصرف آشور الدولي

Published in:

Journal of Techniques, 2023, v. 5, n. 1, p. 224, doi. 10.51173/jt.v5i1.981

By:

ضحى محمد محمد رشيد;
عزام عبد الوهاب عبدالكريم

Publication type:

Article

عالقة وتأثير تقنيات إدارة عالقات الزبون في جودة الخدمة: دراسة استطالعية في دائرة بلدية الدورة

Published in:

Journal of Techniques, 2023, v. 5, n. 1, p. 208, doi. 10.51173/jt.v5i1.853

By:

إيمان ياسين أحمد;
عامر عبد اللطيف العامري;
نور باسم عبد

Publication type:

Article

PENGARUH PROMOSI DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN SHOPEE DI WILAYAH SURABAYA.

Published in:

Jurnal Visionida, 2024, v. 10, n. 1, p. 17, doi. 10.30997/jvs.v10i1.12172

By:

Sehroh;
Fadhillah, Is

Publication type:

Article

Evaluation of Service Quality From the Perspective of Inpatients and their Attendants.

Published in:

Finance & Business Economies Review, 2023, v. 7, n. 2, p. 80

By:

Ibtissem, Badri;
Benaissa, Annabi

Publication type:

Article

دور جودة الخدمة في االمتثال الضريبي.

Published in:

Accounting & Financial Studies Journal, 2022, v. 17, n. 61, p. 69

By:

ثائر عدنان خضير;
مها صباح إبراهيم

Publication type:

Article