Works matching Service Operations Management

Results: 2217

Dirección de Operaciones en Empresas de Servicios: Un análisis de competencias y metodologías desde la perspectiva del estudiante (EEES).

Published in:

Working Papers on Operations Management, 2014, v. 5, n. 2, p. 1, doi. 10.4995/wpom.v5i2.3146

By:

Martín-Peña, María Luz;
Díaz-Garrido, Eloísa;
Flores Ureba, Sandra

Publication type:

Article

GESTÃO DE OPERAÇÕES DE SERVIÇO: UMA REVISÃO SISTEMÁTICA SOBRE A PRODUÇÃO NACIONAL.

Published in:

Revista de Administração de Roraima, 2018, v. 8, n. 2, p. 478, doi. 10.18227/2237-8057rarr.v8i2.4860

By:

da Guia Santos, Diego;
Beheregarai Finger, Andrew

Publication type:

Article

Applications of fluid models in service operations management.

Published in:

Queueing Systems, 2023, v. 103, n. 1/2, p. 161, doi. 10.1007/s11134-022-09868-2

By:

Zychlinski, Noa

Publication type:

Article

Service Operations Management research

Published in:

Journal of Operations Management, 2007, v. 25, n. 3, p. 585, doi. 10.1016/j.jom.2006.04.005

By:

Machuca, José A.D.;
González-Zamora, María del Mar;
Aguilar-Escobar, Víctor G.

Publication type:

Article

INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA.

Published in:

Production & Operations Management, 2003, v. 12, n. 2, p. 145, doi. 10.1111/j.1937-5956.2003.tb00498.x

By:

Roth, Aleda V.;
Menor, Larry J.

Publication type:

Article

HOW PROFESSORS OF OPERATIONS MANAGEMENT VIEW SERVICE OPERATIONS?

Published in:

Production & Operations Management, 1999, v. 8, n. 3, p. 339, doi. 10.1111/j.1937-5956.1999.tb00312.x

By:

Nie, Winter;
Kellogg, Deborah L.

Publication type:

Article

Combining Action Research With Design Science as a Qualitative Research Methodology. An Application to Service (Operations) Management Research.

Published in:

International Journal of Qualitative Methods, 2025, p. 1, doi. 10.1177/16094069241312018

By:

Castro, Valeria de;
Martín-Peña, María Luz;
Martínez, Esperanza Marcos;
Salgado, Maricela

Publication type:

Article

How to Apply Service Operations Management Principles to Improve Student Engagement and Satisfaction.

Published in:

Journal of Information Systems Education, 2022, v. 33, n. 4, p. 388

By:

Torabi, Elham;
Vaziri, Baback;
Connolly, Amy J.

Publication type:

Article

Особености в управлението на хората в операциите на услуги при различни по тип контакти между персонала и клиентите

Published in:

Journal Business Directions / Journal Biznes Posoki, 2016, n. 1, p. 51

By:

Йоргова, Юлия

Publication type:

Article

Socially responsible service operations management: an overview.

Published in:

Annals of Operations Research, 2015, v. 230, n. 1, p. 1, doi. 10.1007/s10479-015-1839-z

By:

Jung, Hosang;
Lee, Chi-Guhn;
White, Chelsea

Publication type:

Article

Service Operations Management: Research and Application.

Published in:

Journal of Operations Management, 1982, v. 2, n. 4, p. 203, doi. 10.1016/0272-6963(82)90008-0

By:

Mabert, Vincent A.

Publication type:

Article

Service operations management networking workshop at the 1996 DSI annual meeting in Orlando.

Published in:: Decision Sciences, 1996, v. 27, n. 5, p. 9
Publication type:: Article

ASPECTS OF OPERATIONS MANAGEMENT OF SERVICES.

Published in:

Annals of Eftimie Murgu University Resita, Fascicle II, Economic Studies, 2010, p. 270

By:

NEDYALKOV, Anton

Publication type:

Article

How different is professional service operations management?

Published in:

Journal of Operations Management, 2012, v. 30, n. 1/2, p. 1, doi. 10.1016/j.jom.2011.04.002

By:

Lewis, Michael A.;
Brown, Andrew D.

Publication type:

Article

THE INFLUENCE OF OPERATIONS MANAGEMENT ON SERVICE DELIVERY: THE CASE OF A SOUTH AFRICAN MUNICIPALITY.

Published in:

South African Journal of Industrial Engineering, 2024, v. 35, n. 4, p. 116, doi. 10.7166/35-4-3016

By:

Potlaki, P. P.;
Naidoo, S.

Publication type:

Article

Introduction to the Special Issue, Part 2: Teaching Service and Retail Operations Management.

Published in:

INFORMS Transactions on Education, 2010, v. 11, n. 1, p. 1, doi. 10.1287/ited.1100.0056

By:

Aksin, Zeynep;
DeHoratius, Nicole

Publication type:

Article

Active Learning Projects in Service Operations Management.

Published in:

INFORMS Transactions on Education, 2010, v. 11, n. 1, p. 20, doi. 10.1287/ited.1100.0054

By:

Behara, Ravi S.;
Davis, Mark M.

Publication type:

Article

Introduction to the Special Issue: Teaching Service and Retail Operations Management.

Published in:

INFORMS Transactions on Education, 2010, v. 10, n. 3, p. 103, doi. 10.1287/ited.1100.0050

By:

Aksin, Zeynep;
DeHoratius, Nicole

Publication type:

Article

INTEGRANDO TÉCNICAS DE SIMULAÇÃO COM BALANCED SCORECARD NA GESTÃO DE OPERAÇÕES DE SERVIÇOS.

Published in:

Revista Ingeniería Industrial, 2011, v. 10, n. 1, p. 29

By:

Maldonado, Mauricio Uriona;
Vieira, Renata Jorge

Publication type:

Article

NEW DEVELOPMENTS IN SERVICE OPERATIONS MANAGEMENT.

Published in:

Industrial Management, 1992, v. 34, n. 6, p. 20

By:

Tinkham, Mary A.;
Kleiner, Brian H.

Publication type:

Article

A DATA-DRIVEN APPROACH TO DESIGNING NEW SERVICES FOR VEHICLE OPERATIONS MANAGEMENT.

Published in:

International Journal of Industrial Engineering, 2018, v. 25, n. 5, p. 604

By:

Min-Jun Kim;
Chiehyeon Lim;
Kwang-Jae Kim

Publication type:

Article

Exploring an energy-efficient DTN framework supporting disaster management services in post disaster relief operation.

Published in:

Wireless Networks (10220038), 2015, v. 21, n. 3, p. 1033, doi. 10.1007/s11276-014-0836-5

By:

Bhattacharjee, Suman;
Roy, Siuli;
Bandyopadhyay, Somprakash

Publication type:

Article

RiRiShun Logistics: Home Appliance Delivery Data for the 2021 Manufacturing & Service Operations Management Data-Driven Research Challenge.

Published in:

Manufacturing & Service Operations Management (M&SOM), 2024, v. 26, n. 4, p. 1358, doi. 10.1287/msom.2021.0994

By:

Guo, Xiaolong;
Yu, Yugang;
Allon, Gad;
Wang, Meiyan;
Zhang, Zhentai

Publication type:

Article

Alleviating Poverty by Empowering Women Through Business Model Innovation: Manufacturing & Service Operations Management Insights and Opportunities.

Published in:

Manufacturing & Service Operations Management (M&SOM), 2020, v. 22, n. 1, p. 123, doi. 10.1287/msom.2019.0844

By:

L. Plambeck, Erica;
Ramdas, Kamalini

Publication type:

Article

A Review of the Healthcare-Management (Modeling) Literature Published in Manufacturing & Service Operations Management.

Published in:

Manufacturing & Service Operations Management (M&SOM), 2020, v. 22, n. 1, p. 59, doi. 10.1287/msom.2019.0817

By:

Keskinocak, Pinar;
Savva, Nicos

Publication type:

Article

Innovation and New Product Development: Reflections and Insights from the Research Published in the First 20 Years of Manufacturing & Service Operations Management.

Published in:

Manufacturing & Service Operations Management (M&SOM), 2020, v. 22, n. 1, p. 84, doi. 10.1287/msom.2019.0816

By:

Kavadias, Stylianos;
Ulrich, Karl T.

Publication type:

Article

Sustainable Operations Management Through the Perspective of Manufacturing & Service Operations Management.

Published in:

Manufacturing & Service Operations Management (M&SOM), 2020, v. 22, n. 1, p. 146, doi. 10.1287/msom.2019.0804

By:

Atasu, Atalay;
Corbett, Charles J.;
Huang, Ximin (Natalie);
Toktay, L. Beril

Publication type:

Article

The Launch of Manufacturing & Service Operations Management: A Long and Difficult Gestation, but a Significant Birth.

Published in:

Manufacturing & Service Operations Management (M&SOM), 2020, v. 22, n. 1, p. 11, doi. 10.1287/msom.2019.0792

By:

Schwarz, Leroy B.

Publication type:

Article

Twenty Years in the Making: The Evolution of the Journal of Manufacturing & Service Operations Management.

Published in:

Manufacturing & Service Operations Management (M&SOM), 2020, v. 22, n. 1, p. 1, doi. 10.1287/msom.2019.0791

By:

Dai, Yue;
Feng, Tianjun;
Tang, Christopher S.;
Wu, Xiaole;
Zhang, Fuqiang

Publication type:

Article

Debate: The development of a new discipline— public service operations management.

Published in:

Public Money & Management, 2016, v. 36, n. 4, p. 246, doi. 10.1080/09540962.2016.1162586

By:

Radnor, Zoe;
Bateman, Nicola

Publication type:

Article

Labour and Management Co-operation: Workplace Partnership in UK Financial Services.

Published in:

2010

By:

Saini, Debi S.

Publication type:

Book Review

Operations Management of Distributed Service Networks (Book Review).

Published in:

1989

By:

Brandeau, Margaret L.;
Lev, Benjamin

Publication type:

Book Review

Operations Management Production of Goods and Services (Book).

Published in:

1983

By:

Hayya, Jack C.;
Chao-Hsien Chu

Publication type:

Book Review

Defining the scope of service operations management: an investigation on the factors that affect the span of responsibility of the operations department in service companies.

Published in:

Production Planning & Control, 2014, v. 25, n. 6, p. 447, doi. 10.1080/09537287.2012.705353

By:

Belvedere, Valeria

Publication type:

Article

Unifying Service Marketing and Operations With Service Experience Management.

Published in:

Journal of Service Research, 2009, v. 11, n. 4, p. 389, doi. 10.1177/1094670509333595

By:

Kwortnik Jr., Robert J.;
Thompson, Gary M.

Publication type:

Article

Service Operations Management: Strategy, Design and Delivery (Book Review).

Published in:

2001

By:

Parsa, Faramarz

Publication type:

Book Review

Operations Management in Service Industries and the Public Sector (Book).

Published in:

1986

By:

Harris, John

Publication type:

Book Review

MODELING IT SERVICE MANAGEMENT FOR EFFECTIVE BUSINESS OPERATIONS: A CLIENT-ORIENTED APPROACH TO BUILDING IT INFRASTRUCTURE.

Published in:

Revista Gestão & Tecnologia, 2024, v. 24, p. 60, doi. 10.20397/2177-6652/2024.v24.2762

By:

Kiseleva, Irina;
Tramova, Aziza;
Popov, Aleksey;
Khachaturova, Seda

Publication type:

Article

A survey on skill-based routing with applications to service operations management.

Published in:

Queueing Systems, 2020, v. 96, n. 1/2, p. 53, doi. 10.1007/s11134-020-09669-5

By:

Chen, Jinsheng;
Dong, Jing;
Shi, Pengyi

Publication type:

Article

Improving Voting Systems through Service-Operations Management.

Published in:

Production & Operations Management, 2014, v. 23, n. 7, p. 1083, doi. 10.1111/poms.12088

By:

Yang, Muer;
Fry, Michael J.;
Kelton, W. David;
Allen, Theodore T.

Publication type:

Article

A Note on the Growth of Research in Service Operations Management.

Published in:

Production & Operations Management, 2007, v. 16, n. 6, p. 780, doi. 10.1111/j.1937-5956.2007.tb00295.x

By:

Smith, Jeffery S.;
Karwan, Kirk R.;
Markland, Robert E.

Publication type:

Article

Data Plane Programmability Beyond OpenFlow: Opportunities and Challenges for Network and Service Operations and Management.

Published in:

Journal of Network & Systems Management, 2017, v. 25, n. 4, p. 784, doi. 10.1007/s10922-017-9423-2

By:

Costa Cordeiro, Weverton;
Marques, Jonatas;
Gaspary, Luciano

Publication type:

Article

Challenges for Next Generation Network Operations and Service Management: a Report on APNOMS 2008.

Published in:

Journal of Network & Systems Management, 2009, v. 17, n. 1/2, p. 91, doi. 10.1007/s10922-009-9121-9

By:

Hong, James;
Meng, Luoming;
Kim, Young-Tak;
Uno, Hiroshi;
Ata, Shingo;
Ma, Yan;
Choi, Deokjai

Publication type:

Article

The Management of Service Operations (Book).

Published in:

2001

By:

Umashankar, Vankatesh

Publication type:

Book Review

Operations management applied to diabetes services.

Published in:

2000

By:

Da Costa S

Publication type:

Journal Article

El Aprendizaje-Servicio aplicado a la Dirección de Operaciones: Del Plan de Operaciones a la puesta en marcha de una empresa.

Published in:

Working Papers on Operations Management, 2017, v. 8, p. 171, doi. 10.4995/wpom.v8i0.7200

By:

García-Ramos, C.;
Martínez-Campillo, A.

Publication type:

Article

Extending a communication service provider's operations management based on knowledge granules and aspects derived from imperfect information.

Published in:

International Journal of Communication Systems, 2019, v. 32, n. 14, p. N.PAG, doi. 10.1002/dac.4076

By:

Dragun, Nenad;
Bogunović, Nikola

Publication type:

Article

INTERNET AS A TOOL FOR LIBRARY OPERATIONS, SERVICES AND MANAGEMENT.

Published in:

Pakistan Library & Information Science Journal, 2005, v. 36, n. 2, p. 14

By:

Ali, Yaqub;
Farooq, Umar

Publication type:

Article

Kierowanie działaniami ratowniczymi Państwowej Straży Pożarnej w zarządzaniu kryzysowym.

Published in:

Contemporary Management Problems / Współczesne Problemy Zarządzania, 2022, v. 10, n. 1, p. 101

By:

Żurawski, Sławomir;
Kopacka, Aleksandra

Publication type:

Article

Service Operations Management.

Published in:

2021

By:

Mahapatra, Arpan

Publication type:

Book Review