Works matching Information Technology Infrastructure Library (ITIL)

Results: 80

Benefits of Adopting Information Technology Infrastructure Library (ITIL): Gap Analysis of State of Academic Research and Practitioner Needs.

Published in:

Journal of Management Research (09725814), 2014, v. 14, n. 3, p. 159

By:

Ramakrishnan, Anand

Publication type:

Article

Evaluation of IT Service Level Infrastructure In Organizations Using ITIL (Information Technology Infrastructure Library) Version 3 Standardization.

Published in:

Asian Journal of Social & Humanities, 2024, v. 2, n. 12, p. 2996, doi. 10.59888/ajosh.v2i12.393

By:

Hans, Achmad Randhy;
Firmansyah, Gerry;
Tjahyono, Budi;
Widodo, Agung Mulyo

Publication type:

Article

A Business Communication Design for Information Technology (IT) Organizations based on Information Technology Infrastructure Library (ITIL).

Published in:

Business Management Dynamics, 2014, v. 4, n. 5, p. 12

By:

Gerdewal, M. Tarek;
Seçim, Hikmet

Publication type:

Article

IT Service Management: Conceitos e Processos.

Published in:

Revista de Ciências da Computação, 2023, n. 18, p. 17

By:

Batuca, Nuno;
Zarpelão, Bruno B.;
Caldeira, João M. L. P.;
Soares, Vasco N. G. J.

Publication type:

Article

GESTIÓN DE LOS SERVICIOS DE TECNOLOGÍAS DE LA INFORMACIÓN: MODELO DE APORTE DE VALOR BASADO EN ITIL E ISO/IEC 20000.

Published in:

El Profesional de la Información, 2013, v. 22, n. 1, p. 54, doi. 10.3145/epi.2013.ene.07

By:

Bauset-Carbonell, María-Carmen;
Rodenes-Adam, Manuel

Publication type:

Article

CRITICAL SUCCESS FACTORS FOR ITIL BEST PRACTICES USAGE.

Published in:

2011

By:

Neničková, Hana

Publication type:

Case Study

An Integrated Security Governance Framework for Effective PCI DSS Implementation.

Published in:

International Journal of Information Security & Privacy, 2011, v. 5, n. 3, p. 50, doi. 10.4018/jisp.2011070104

By:

Nicho, Mathew;
Fakhry, Hussein

Publication type:

Article

Investigating Critical Success Factors in Implementing ITIL Framework: The Case of a Developing Country.

Published in:

International Journal of Standardization Research, 2016, v. 14, n. 1, p. 74, doi. 10.4018/IJSR.2015010104

By:

Mohammadi, Mohammad Mehrabioun;
Ravasan, Ahad Zare;
Hamidi, Homa

Publication type:

Article

Investigating Critical Success Factors in Implementing ITIL Framework: The Case of a Developing Country.

Published in:

International Journal of Standardization Research, 2015, v. 13, n. 1, p. 74, doi. 10.4018/IJSR.2015010104

By:

Mohammadi, Mohammad Mehrabioun;
Ravasan, Ahad Zare;
Hamidi, Homa

Publication type:

Article

Exploring ITIL® Implementation Challenges in Latin American Companies.

Published in:

International Journal of Information Technologies & the Systems Approach, 2019, v. 12, n. 1, p. 73, doi. 10.4018/IJITSA.2019010105

By:

Lucio-Nieto, Teresa;
González-Bañales, Dora Luz

Publication type:

Article

Supporting the Module Sequencing Decision in ITIL Solution Implementation: An Application of the Fuzzy TOPSIS Approach.

Published in:

International Journal of Information Technologies & the Systems Approach, 2014, v. 7, n. 2, p. 41, doi. 10.4018/ijitsa.2014070103

By:

Zare Ravasan, Ahad;
Mansouri, Taha;
Mehrabioun Mohammadi, Mohammad;
Rouhani, Saeed

Publication type:

Article

REDUCING IT COSTS AND ENSURING SAFE OPERATION WITH APPLICATION OF THE PORTFOLIO MANAGEMENT.

Published in:

Serbian Journal of Management, 2017, v. 12, n. 1, p. 143, doi. 10.5937/sjm12-11452

By:

Mozsár Kovácsné, Alice Lívia

Publication type:

Article

An Approach of ICT Incident Management Based on ITIL 4 Methodology Recommendations.

Published in:

Baltic Journal of Modern Computing, 2024, v. 12, n. 3, p. 286, doi. 10.22364/bjmc.2024.12.3.05

By:

DZEMYDIENĖ, Dalė;
TURSKIENĖ, Sigita;
ŠILEIKIENĖ, Irma

Publication type:

Article

Development of ICT Infrastructure Management Services for Optimization of Administration of Educational Institution Activities by Using ITIL-v4.

Published in:

Baltic Journal of Modern Computing, 2023, v. 11, n. 4, p. 558, doi. 10.22364/bjmc.2023.11.4.03

By:

DZEMYDIENĖ, Dalė;
TURSKIENĖ, Sigita;
ŠILEIKIENĖ, Irma

Publication type:

Article

An Empirical Analysis of State-of-Art Classification Models in an IT Incident Severity Prediction Framework.

Published in:

Applied Sciences (2076-3417), 2023, v. 13, n. 6, p. 3843, doi. 10.3390/app13063843

By:

Ahmed, Salman;
Singh, Muskaan;
Doherty, Brendan;
Ramlan, Effirul;
Harkin, Kathryn;
Bucholc, Magda;
Coyle, Damien

Publication type:

Article

Developing network configuration management database system and its application-data federation for network management.

Published in:

Telecommunication Systems, 2013, v. 52, n. 2, p. 993, doi. 10.1007/s11235-011-9607-0

By:

Yamada, Hiroshi;
Yada, Takeshi;
Nomura, Hiroto

Publication type:

Article

Change Management Perceptions in Portuguese Hospital Institutions Through ITIL.

Published in:

International Journal of Healthcare Information Systems & Informatics, 2021, v. 16, n. 4, p. 1, doi. 10.4018/IJHISI.20211001.oa18

By:

Anunciação, Pedro Fernandes;
Geada, Nuno Santos

Publication type:

Article

A Business Motivation Model for IT Service Management.

Published in:

International Journal of Information System Modeling & Design, 2014, v. 5, n. 1, p. 83, doi. 10.4018/ijismd.2014010104

By:

Vicente, Marco;
Gama, Nelson;
Mira da Silva, Miguel

Publication type:

Article

Critical success factors in aligning IT and business objectives: A Delphi study.

Published in:

Total Quality Management & Business Excellence, 2013, v. 24, n. 9/10, p. 1219, doi. 10.1080/14783363.2011.637785

By:

Huang, Sun-Jen;
Wu, Ming-Shian;
Chen, Li-Wei

Publication type:

Article

Introducing ITIL Framework in Small Enterprises: Tailoring ITSM Practices to the Size of Company.

Published in:

International Journal of Information Technologies & the Systems Approach, 2019, v. 12, n. 1, p. 1, doi. 10.4018/IJITSA.2019010101

By:

El Yamami, Abir;
Mansouri, Khalifa;
Qbadou, Mohammed;
Illoussamen, El Hossein

Publication type:

Article

DOSKONALENIE PROCEDURY OBSŁUGI BŁĘDÓW OPROGRAMOWANIA PRZEZ WYKORZYSTANIE PROCESÓW ZARZĄDZANIA INCYDENTAMI ORAZ PROBLEMAMI WEDŁUG ITIL.

Published in:

Business Informatics / Informatyka Ekonomiczna, 2018, v. 4, n. 50, p. 22, doi. 10.15611/ie.2018.4.02

By:

Chomiak-Orsa, Iwona;
Osińska, Angelika

Publication type:

Article

PRIORITIZING THE CATEGORIES OF THE INCIDENTS IN A IT SECTOR UTILIZING THE ANALYTIC NETWORK PROCESS.

Published in:

Exacta, 2021, v. 19, n. 2, p. 457, doi. 10.5585/exactaep.2021.11378

By:

Guimarães de Almeida, Rafael;
Brum Leite, Thiago;
Toledo Hernandez, Cecília

Publication type:

Article

Utilização do ITIL® V3 no Brasil: uma verificação da aplicação do domínio "Estratégia de Serviços" entre os profissionais de Tecnologia da Informação.

Published in:

Exacta, 2015, v. 13, n. 3, p. 305, doi. 10.5585/ExactaEP.v13n3.5706

By:

Rodolfo Abraham, Emerson;
Mendes dos Reis, João Gilberto;
Mollo Neto, Mario;
José Beneton, Emerson

Publication type:

Article

A PROPOSAL OF THE INFORMATION ARCHITECTURE POSITIONING IN THE MANAGEMENT OF THE TI SERVICES.

Published in:

Brazilian Journal of Information Science, 2011, v. 5, n. 1, p. 47, doi. 10.36311/1981-1640.2011.v5n1.04.p50

By:

Lyra, Maurício Rocha;
Duque, Claúdio Gottschalg

Publication type:

Article

FATORES CRÍTICOS DE SUCESSO E BENEFÍCIOS DA ADOÇÃO DO ITIL: ESTUDO DE CASO DE UMA EMPRESA DE TELECOMUNICAÇÕES.

Published in:

2013

By:

de Assis Moreno Jr., Valter;
Coelho Andrade, João Alexandre

Publication type:

Case Study

PROPUESTA DE POLÍTICA DE GESTIÓN DE CAPACIDAD PARA UNA COMPAÑÍA DE TECNOLOGÍAS DE LA INFORMACIÓN DE ACUERDO CON LOS REQUERIMIENTOS DE ITIL.

Published in:

3C TIC, 2015, v. 4, n. 1, p. 1

By:

Pastor Serrano, Francisco Javier;
Oltra-Badenes, Raúl

Publication type:

Article

EVALUASI SISTEM INFORMASI LAYANAN ANTRIAN PASPOR ONLINE MENGGUNAKAN FRAMEWORK INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY V3.

Published in:

Jurnal Syntax Admiration, 2023, v. 4, n. 12, p. 2546

By:

Lunni, Zammy

Publication type:

Article

ESTUDO DE CASO SOBRE O GERENCIAMENTO DOS SERVIÇOS DE TI EM UM ÓRGÃO PÚBLICO.

Published in:

Colloquium Exactarum, 2017, v. 9, n. 2, p. 77, doi. 10.5747/ce.2017.v09.n2.e195

By:

Vieira Silva, Franciély Aparecida;
Molina Sapia, Helton;
Cesar Alessi, Haroldo;
Marcus Alessi, Rogerio;
Antonio Ruiz, Glauco;
Giglio Marques, João Cezario;
Jonathan Ferrari, Dione

Publication type:

Article

The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits.

Published in:

Information Systems & e-Business Management, 2015, v. 13, n. 3, p. 527, doi. 10.1007/s10257-014-0253-4

By:

Iden, Jon;
Eikebrokk, Tom

Publication type:

Article

Empirical research in business process management: introduction to the special issue.

Published in:

2011

By:

Recker, Jan;
Mutschler, Bela;
Wieringa, Roel

Publication type:

Editorial

WPŁYW ITIL NA PROCESY OBSŁUGI BŁĘDÓW OPROGRAMOWANIA.

Published in:

Business Informatics / Informatyka Ekonomiczna, 2018, v. 1, n. 47, p. 22, doi. 10.15611/ie.2018.1.02

By:

Chomiak-Orsa, Iwona;
Osińska, Angelika

Publication type:

Article

LEAN INFORMATION TECHNOLOGY SERVICE MANAGEMENT: BOTTOM-UP PROCESS IMPROVEMENT THAT ADDRESSES THE BOTTOM LINE.

Published in:

Contract Management, 2008, v. 48, n. 5, p. 22

By:

White, Jack;
Chaiken, Scott

Publication type:

Article

A Methodology to Sequence the Service Management Processes in IT Departments: Application to the Tourism Industry.

Published in:

Informatics, 2022, v. 9, n. 2, p. 48, doi. 10.3390/informatics9020048

By:

Rubio Sánchez, Juan Luis;
García Revilla, Mercedes Raquel;
Martínez Moure, Olga

Publication type:

Article

How to Optimize the Implementation of ITIL through a Process Ordering Algorithm.

Published in:

Applied Sciences (2076-3417), 2020, v. 10, n. 1, p. 34, doi. 10.3390/app10010034

By:

Rubio, Juan Luis;
Arcilla, Magdalena

Publication type:

Article

examining IT Governance through diffusion of Innovations: A Case of a South African Telecom.

Published in:

Information Resources Management Journal, 2017, v. 30, n. 3, p. 26, doi. 10.4018/IRMJ.2017070102

By:

Batyashe, Thami N.;
Iyamu, Tiko

Publication type:

Article

Optimization Algorithm to Sequence the Management Processes in Information Technology Departments.

Published in:

Computation, 2021, v. 9, n. 5, p. 60, doi. 10.3390/computation9050060

By:

Rubio Sánchez, Juan Luis;
Tsahalis, Demos T.

Publication type:

Article

The adoption of information technology governance frameworks by universities in Gauteng province, South Africa.

Published in:

International Journal of Research in Business & Social Science, 2024, v. 13, n. 7, p. 492, doi. 10.20525/ijrbs.v13i7.3643

By:

Masibigiri, Percy;
Dandadzi, Alex;
Seeletse, Solly

Publication type:

Article

Can Agile, Lean and ITIL Coexist?

Published in:

International Journal of Knowledge-Based Organizations, 2017, v. 7, n. 1, p. 78, doi. 10.4018/IJKBO.2017010105

By:

Smith, Aaron W.;
Rahman, Nayem

Publication type:

Article

4IR Integration of Information Technology Best Practice Framework in Operational Technology.

Published in:

Journal of Industrial Engineering & Management, 2021, v. 14, n. 3, p. 457, doi. 10.3926/jiem.3429

By:

Shilenge, Musa;
Telukdarie, Arnesh

Publication type:

Article

Securing Critical IT Infrastructure.

Published in:

Information Security Journal: A Global Perspective, 2009, v. 18, n. 1, p. 33, doi. 10.1080/19393550802644640

By:

Scholz, JamesA.

Publication type:

Article

THE ROLE OF ITIL IN APPLYING PROJECT MANAGEMENT FOR SMART CITIES SERVICE MANAGEMENT.

Published in:

Knowledge: International Journal, 2022, v. 55, n. 6, p. 1023

By:

Mahoud, Mohammad;
Bruni, Roberto;
Zaric, Sinisa;
Sansone, Marcello

Publication type:

Article

Enhancing Information Technology Governance in Universities: A Smart Chatbot System based on Information Technology Infrastructure Library.

Published in:

Engineering, Technology & Applied Science Research, 2024, v. 14, n. 6, p. 17876, doi. 10.48084/etasr.8878

By:

Ahriz, Souad;
Gharbaoui, Hiba;
Benmoussa, Nezha;
Chahid, Abdelilah;
Mansouri, Khalifa

Publication type:

Article

Strategic Management of IT Practices in Tourism for Operation and Service Enhancement.

Published in:

Administrative Sciences (2076-3387), 2023, v. 13, n. 1, p. 2, doi. 10.3390/admsci13010002

By:

Juan Luis, Rubio Sánchez;
Mercedes Raquel, García Revilla;
Moure Olga, Martínez

Publication type:

Article

Process improvement approaches fertilised by advances in SPI.

Published in:

Journal of Software: Evolution & Process, 2015, v. 27, n. 8, p. 509, doi. 10.1002/smr.1725

By:

Biró, Miklós;
Messnarz, Richard;
Colomo‐Palacios, Ricardo

Publication type:

Article

ITIL in small to medium-sized enterprises software companies: towards an implementation sequence.

Published in:

Journal of Software: Evolution & Process, 2015, v. 27, n. 8, p. 528, doi. 10.1002/smr.1727

By:

Lema, Lohana;
Calvo‐Manzano, José‐Antonio;
Colomo‐Palacios, Ricardo;
Arcilla, Magdalena

Publication type:

Article

Fuzzy Logic and Decision Making Applied to Customer Service Optimization.

Published in:

Axioms (2075-1680), 2023, v. 12, n. 5, p. 448, doi. 10.3390/axioms12050448

By:

Marín Díaz, Gabriel;
Carrasco González, Ramón Alberto

Publication type:

Article

MEJORES PRÁCTICAS DE GESTIÓN PARA LA CALIDAD DE LOS SERVICIOS ENTECNOLOGÍAS DE INFORMACIÓN.

Published in:

Gerencia Tecnologica Informatica, 2012, v. 11, n. 29, p. 47

By:

MEDINA CÁRDENAS, YURLEY CONSTANZA;
BAUTISTA, DEWAR WILLMER RICO

Publication type:

Article

How small and medium enterprises can begin their implementation of ITIL?

Published in:

Revista Facultad de Ingeniería Universidad de Antioquia, 2015, n. 77, p. 127, doi. 10.17533/udea.redin.n77a15

By:

Calvo-Manzano, Jose Antonio;
Lema-Moreta, Lohana;
Arcilla-Cobián, Magdalena;
Rubio-Sánchez, Juan Luis

Publication type:

Article

Model to Optimize the Decision Making on Processes in IT Departments.

Published in:

Mathematics (2227-7390), 2021, v. 9, n. 9, p. 983, doi. 10.3390/math9090983

By:

Rubio Sánchez, Juan Luis

Publication type:

Article

Gestão de projetos em Tecnologia da Informação: estudo de caso sobre a implementação e avaliação desta ferramenta em fundo de investimento multimercado.

Published in:

Revista de Tecnologia Aplicada, 2018, v. 7, n. 3, p. 36, doi. 10.21714/2237-3713rta2018v7n3p36

By:

Abi Rached, Chennyfer Dobbins;
Leonardo Rovai, Ricardo

Publication type:

Article