Works matching Information Technology Infrastructure Library (ITIL)
Results: 80
Benefits of Adopting Information Technology Infrastructure Library (ITIL): Gap Analysis of State of Academic Research and Practitioner Needs.
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- Journal of Management Research (09725814), 2014, v. 14, n. 3, p. 159
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- Article
Evaluation of IT Service Level Infrastructure In Organizations Using ITIL (Information Technology Infrastructure Library) Version 3 Standardization.
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- Asian Journal of Social & Humanities, 2024, v. 2, n. 12, p. 2996, doi. 10.59888/ajosh.v2i12.393
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- Article
A Business Communication Design for Information Technology (IT) Organizations based on Information Technology Infrastructure Library (ITIL).
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- Business Management Dynamics, 2014, v. 4, n. 5, p. 12
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- Article
IT Service Management: Conceitos e Processos.
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- Revista de Ciências da Computação, 2023, n. 18, p. 17
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- Article
GESTIÓN DE LOS SERVICIOS DE TECNOLOGÍAS DE LA INFORMACIÓN: MODELO DE APORTE DE VALOR BASADO EN ITIL E ISO/IEC 20000.
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- El Profesional de la Información, 2013, v. 22, n. 1, p. 54, doi. 10.3145/epi.2013.ene.07
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- Article
Investigating Critical Success Factors in Implementing ITIL Framework: The Case of a Developing Country.
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- International Journal of Standardization Research, 2015, v. 13, n. 1, p. 74, doi. 10.4018/IJSR.2015010104
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- Article
Investigating Critical Success Factors in Implementing ITIL Framework: The Case of a Developing Country.
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- International Journal of Standardization Research, 2016, v. 14, n. 1, p. 74, doi. 10.4018/IJSR.2015010104
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- Article
CRITICAL SUCCESS FACTORS FOR ITIL BEST PRACTICES USAGE.
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- 2011
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- Case Study
An Integrated Security Governance Framework for Effective PCI DSS Implementation.
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- International Journal of Information Security & Privacy, 2011, v. 5, n. 3, p. 50, doi. 10.4018/jisp.2011070104
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- Article
Exploring ITIL® Implementation Challenges in Latin American Companies.
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- International Journal of Information Technologies & the Systems Approach, 2019, v. 12, n. 1, p. 73, doi. 10.4018/IJITSA.2019010105
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- Article
Supporting the Module Sequencing Decision in ITIL Solution Implementation: An Application of the Fuzzy TOPSIS Approach.
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- International Journal of Information Technologies & the Systems Approach, 2014, v. 7, n. 2, p. 41, doi. 10.4018/ijitsa.2014070103
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- Article
REDUCING IT COSTS AND ENSURING SAFE OPERATION WITH APPLICATION OF THE PORTFOLIO MANAGEMENT.
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- Serbian Journal of Management, 2017, v. 12, n. 1, p. 143, doi. 10.5937/sjm12-11452
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- Article
Critical success factors in aligning IT and business objectives: A Delphi study.
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- Total Quality Management & Business Excellence, 2013, v. 24, n. 9/10, p. 1219, doi. 10.1080/14783363.2011.637785
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- Article
An Approach of ICT Incident Management Based on ITIL 4 Methodology Recommendations.
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- Baltic Journal of Modern Computing, 2024, v. 12, n. 3, p. 286, doi. 10.22364/bjmc.2024.12.3.05
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- Publication type:
- Article
Development of ICT Infrastructure Management Services for Optimization of Administration of Educational Institution Activities by Using ITIL-v4.
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- Baltic Journal of Modern Computing, 2023, v. 11, n. 4, p. 558, doi. 10.22364/bjmc.2023.11.4.03
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- Article
A Business Motivation Model for IT Service Management.
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- International Journal of Information System Modeling & Design, 2014, v. 5, n. 1, p. 83, doi. 10.4018/ijismd.2014010104
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- Article
Change Management Perceptions in Portuguese Hospital Institutions Through ITIL.
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- International Journal of Healthcare Information Systems & Informatics, 2021, v. 16, n. 4, p. 1, doi. 10.4018/IJHISI.20211001.oa18
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- Article
An Empirical Analysis of State-of-Art Classification Models in an IT Incident Severity Prediction Framework.
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- Applied Sciences (2076-3417), 2023, v. 13, n. 6, p. 3843, doi. 10.3390/app13063843
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- Article
Developing network configuration management database system and its application-data federation for network management.
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- Telecommunication Systems, 2013, v. 52, n. 2, p. 993, doi. 10.1007/s11235-011-9607-0
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- Article
Introducing ITIL Framework in Small Enterprises: Tailoring ITSM Practices to the Size of Company.
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- International Journal of Information Technologies & the Systems Approach, 2019, v. 12, n. 1, p. 1, doi. 10.4018/IJITSA.2019010101
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- Article
EVALUASI SISTEM INFORMASI LAYANAN ANTRIAN PASPOR ONLINE MENGGUNAKAN FRAMEWORK INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY V3.
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- Jurnal Syntax Admiration, 2023, v. 4, n. 12, p. 2546
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- Article
PRIORITIZING THE CATEGORIES OF THE INCIDENTS IN A IT SECTOR UTILIZING THE ANALYTIC NETWORK PROCESS.
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- Exacta, 2021, v. 19, n. 2, p. 457, doi. 10.5585/exactaep.2021.11378
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- Article
Utilização do ITIL® V3 no Brasil: uma verificação da aplicação do domínio "Estratégia de Serviços" entre os profissionais de Tecnologia da Informação.
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- Exacta, 2015, v. 13, n. 3, p. 305, doi. 10.5585/ExactaEP.v13n3.5706
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- Article
ESTUDO DE CASO SOBRE O GERENCIAMENTO DOS SERVIÇOS DE TI EM UM ÓRGÃO PÚBLICO.
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- Colloquium Exactarum, 2017, v. 9, n. 2, p. 77, doi. 10.5747/ce.2017.v09.n2.e195
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- Article
DOSKONALENIE PROCEDURY OBSŁUGI BŁĘDÓW OPROGRAMOWANIA PRZEZ WYKORZYSTANIE PROCESÓW ZARZĄDZANIA INCYDENTAMI ORAZ PROBLEMAMI WEDŁUG ITIL.
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- Business Informatics / Informatyka Ekonomiczna, 2018, v. 4, n. 50, p. 22, doi. 10.15611/ie.2018.4.02
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- Article
PROPUESTA DE POLÍTICA DE GESTIÓN DE CAPACIDAD PARA UNA COMPAÑÍA DE TECNOLOGÍAS DE LA INFORMACIÓN DE ACUERDO CON LOS REQUERIMIENTOS DE ITIL.
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- 3C TIC, 2015, v. 4, n. 1, p. 1
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- Article
A PROPOSAL OF THE INFORMATION ARCHITECTURE POSITIONING IN THE MANAGEMENT OF THE TI SERVICES.
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- Brazilian Journal of Information Science, 2011, v. 5, n. 1, p. 47, doi. 10.36311/1981-1640.2011.v5n1.04.p50
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- Article
FATORES CRÍTICOS DE SUCESSO E BENEFÍCIOS DA ADOÇÃO DO ITIL: ESTUDO DE CASO DE UMA EMPRESA DE TELECOMUNICAÇÕES.
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- 2013
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- Publication type:
- Case Study
Airport Common-Use Check-in Operations: A Novel and Efficient Model.
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- Journal of the Institute of Science & Technology / Iğdır Üniversitesi Fen Bilimleri Enstitüsü Dergisi, 2023, v. 13, n. 2, p. 1026, doi. 10.21597/jist.1222412
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- Article
Survivability Scenario of SMEs in Facing COVID-19 Crisis Based on the Social Commerce Framework.
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- Sustainability (2071-1050), 2022, v. 14, n. 6, p. 3531, doi. 10.3390/su14063531
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- Article
Utilizing Business Service Management Concepts to Improve Healthcare Information Services.
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- Graziadio Business Report, 2010, v. 13, n. 2, p. 1
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- Article
Towards the Control and Prevention of Waste in IT Service Operation Using Fuzzy Logic: Focus in Incident Management Process.
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- Journal of Computing & Information Technology, 2019, v. 27, n. 3, p. 45, doi. 10.20532/cit.2019.1004810
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- Article
Gestão de projetos em Tecnologia da Informação: estudo de caso sobre a implementação e avaliação desta ferramenta em fundo de investimento multimercado.
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- Revista de Tecnologia Aplicada, 2018, v. 7, n. 3, p. 36, doi. 10.21714/2237-3713rta2018v7n3p36
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- Article
Continual Process Improvement for ITIL Service Operations: A Lean Perspective.
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- Information Systems Management, 2019, v. 36, n. 2, p. 141, doi. 10.1080/10580530.2019.1587576
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- Article
The culture of ITIL: Values and implementation challenges.
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- Information Systems Management, 2018, v. 35, n. 1, p. 49, doi. 10.1080/10580530.2017.1416946
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- Article
Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation.
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- Information Systems Management, 2014, v. 31, n. 1, p. 37, doi. 10.1080/10580530.2014.854089
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- Article
From the Special Issue Editor: Servitizing IT.
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- Information Systems Management, 2010, v. 27, n. 2, p. 100, doi. 10.1080/10580531003684884
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- Article
A Methodology to Sequence the Service Management Processes in IT Departments: Application to the Tourism Industry.
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- Informatics, 2022, v. 9, n. 2, p. 48, doi. 10.3390/informatics9020048
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- Article
ITIL, COBIT and EFQM: Can They Work Together?
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- International Journal of Combinatorial Optimization Problems & Informatics, 2013, v. 4, n. 1, p. 54
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- Article
An Intelligent Logistics Tracking System Based on Wireless Sensor Network.
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- International Journal of Online Engineering, 2018, v. 14, n. 1, p. 17, doi. 10.3991/ijoe.v14i01.8063
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- Publication type:
- Article
LEAN INFORMATION TECHNOLOGY SERVICE MANAGEMENT: BOTTOM-UP PROCESS IMPROVEMENT THAT ADDRESSES THE BOTTOM LINE.
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- Contract Management, 2008, v. 48, n. 5, p. 22
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- Publication type:
- Article
Patrick Quain.
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- Government Technology, 2009, v. 22, n. 3, p. 26
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- Article
Bill Willis.
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- Government Technology, 2009, v. 22, n. 3, p. 20
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- Article
By the Numbers.
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- Government Technology, 2007, v. 20, n. 11, p. 34
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- Article
4IR Integration of Information Technology Best Practice Framework in Operational Technology.
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- Journal of Industrial Engineering & Management, 2021, v. 14, n. 3, p. 457, doi. 10.3926/jiem.3429
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- Article
Ramping Up Customer-Centric Modular Design Projects: Mobile App Development for Pandemic Relief.
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- Systems, 2020, v. 8, n. 4, p. 40, doi. 10.3390/systems8040040
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- Article
The adoption of information technology governance frameworks by universities in Gauteng province, South Africa.
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- International Journal of Research in Business & Social Science, 2024, v. 13, n. 7, p. 492, doi. 10.20525/ijrbs.v13i7.3643
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- Article
Fuzzy Logic and Decision Making Applied to Customer Service Optimization.
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- Axioms (2075-1680), 2023, v. 12, n. 5, p. 448, doi. 10.3390/axioms12050448
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- Article
Barriers to Implementing ITIL-A Multi-Case Study on the Service-based Industry.
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- 2010
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- Publication type:
- Case Study
ITIL: IMPLEMENTATION AND SERVICE MANAGEMENT BEST PRACTICES IN MALAYSIAN ACADEMIC LIBRARIES.
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- International Journal of Technology & Engineering Studies, 2017, v. 3, n. 2, p. 65, doi. 10.20469/ijtes.3.40004-2
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- Article