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Expressing and Responding to Customer (Dis)satisfaction Online: New Insights From Discourse and Linguistic Approaches.
- Published in:
- International Journal of Business Communication, 2024, v. 61, n. 1, p. 3, doi. 10.1177/23294884231199740
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- Publication type:
- Article
Calming the Storm: How Non-Negative Messages From Fellow Consumers Can Dispel Negativity in a Social Media Firestorm.
- Published in:
- International Journal of Business Communication, 2024, v. 61, n. 1, p. 18, doi. 10.1177/23294884231200244
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- Publication type:
- Article
(Im)personalization in German and English Negative Online Reviews: Contrasts, Comparisons, and Cognitive Implications.
- Published in:
- International Journal of Business Communication, 2024, v. 61, n. 1, p. 39, doi. 10.1177/23294884231200249
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- Publication type:
- Article
"We're Not Proud of the Cases We've Been Involved in": Crisis Resolution on Facebook Using Conversational Human Voice.
- Published in:
- International Journal of Business Communication, 2024, v. 61, n. 1, p. 70, doi. 10.1177/23294884231200861
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- Publication type:
- Article
"Doesn't Really Answer My Question. . .": Exploring Customer Service Interactions on Twitter.
- Published in:
- International Journal of Business Communication, 2024, v. 61, n. 1, p. 92, doi. 10.1177/23294884231200247
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- Publication type:
- Article
Unpacking the Art of Customer Complaint Handling in Spanish and British Telecom Emails: A Cross-Cultural Webcare Study With a Human Touch.
- Published in:
- International Journal of Business Communication, 2024, v. 61, n. 1, p. 115, doi. 10.1177/23294884231201142
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- Publication type:
- Article
Expression of Customer (Dis)satisfaction in Online Restaurant Reviews: The Relationship Between Adversative Connective Constructions and Star Ratings.
- Published in:
- International Journal of Business Communication, 2024, v. 61, n. 1, p. 148, doi. 10.1177/23294884231200245
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- Publication type:
- Article
Book Review: Social Media Marketing for Business: Scaling an Integrated Social Media Strategy Across Your Organization by Jenkins, A.
- Published in:
- International Journal of Business Communication, 2024, v. 61, n. 1, p. 181, doi. 10.1177/23294884231208352
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- Publication type:
- Article