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Improving Revenues in Financial Services Through Customer Service and Revenue Management (CSRM)®.
- Published in:
- Journal of Performance Management, 2012, v. 24, n. 2, p. 3
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- Article
Modernize or Fail: The Modernization Challenges Facing Banks, and the Technology Implications.
- Published in:
- Journal of Performance Management, 2012, v. 24, n. 2, p. 16
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- Publication type:
- Article
The Impact of Contingent Factors on the Use of Performance Measurement System in the Banking Industry in Developing Countries.
- Published in:
- Journal of Performance Management, 2012, v. 24, n. 2, p. 45
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- Publication type:
- Article