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Effect of Employee Empathy on Service Loyalty Through the Development of Trust in and Satisfaction With Service Employee During Service Interactions.
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- International Journal of Customer Relationship Marketing & Management, 2020, v. 11, n. 1, p. N.PAG, doi. 10.4018/IJCRMM.2020010103
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- Article
A Study of the Influence of Cross-Channel Integration in Customer Retention.
- Published in:
- International Journal of Customer Relationship Marketing & Management, 2020, v. 11, n. 1, p. N.PAG, doi. 10.4018/IJCRMM.2020010102
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- Publication type:
- Article
Perceived Benefits of Loyalty Programs and Relationship Quality.
- Published in:
- International Journal of Customer Relationship Marketing & Management, 2020, v. 11, n. 1, p. N.PAG, doi. 10.4018/IJCRMM.2020010101
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- Publication type:
- Article
The Reality of Financing Small Tourism Firms: The Case of Indian Tourism SMEs.
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- International Journal of Customer Relationship Marketing & Management, 2020, v. 11, n. 1, p. N.PAG, doi. 10.4018/IJCRMM.2020010105
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- Publication type:
- Article
Survival of New Institutional Sociology Theory: The Case of Environmental Management Accounting in the Egyptian Context.
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- International Journal of Customer Relationship Marketing & Management, 2020, v. 11, n. 1, p. N.PAG, doi. 10.4018/IJCRMM.2020010104
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- Publication type:
- Article