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Customer Relationship Management (CRM) Practices by Small Businesses in Developing Economies: A Case Study of Egypt.
- Published in:
- International Journal of Customer Relationship Marketing & Management, 2013, v. 4, n. 2, p. 1, doi. 10.4018/jcrmm.2013040101
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- Publication type:
- Article
The Role of Relational Mediators in the CRM-Performance Link: Evidence from Indian Retail Banks.
- Published in:
- International Journal of Customer Relationship Marketing & Management, 2013, v. 4, n. 2, p. 21, doi. 10.4018/jcrmm.2013040102
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- Publication type:
- Article
The Relationships between the Organizational, Environmental Characteristics and Marketing Performance: An Empirical Study.
- Published in:
- International Journal of Customer Relationship Marketing & Management, 2013, v. 4, n. 2, p. 36, doi. 10.4018/jcrmm.2013040103
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- Publication type:
- Article
Enhancement of Efficiency and Effectiveness in Banking through CRM Systems: A Case of Indian Banking Industry.
- Published in:
- International Journal of Customer Relationship Marketing & Management, 2013, v. 4, n. 2, p. 51, doi. 10.4018/jcrmm.2013040104
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- Article