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Customer Relationship Management in Professional Service Organizations: An Application to the Building Industry.
- Published in:
- International Journal of Customer Relationship Marketing & Management, 2011, v. 2, n. 2, p. 1, doi. 10.4018/jcrmm.2011040101
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- Publication type:
- Article
An Examination of Mediation: Insights Into the Role of Psychological Mediators in the Use of Persuasion Knowledge.
- Published in:
- International Journal of Customer Relationship Marketing & Management, 2011, v. 2, n. 2, p. 16, doi. 10.4018/jcrmm.2011040102
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- Publication type:
- Article
Do Attitudes Toward Careers in Sales Differ Based on Country of Origin? A Comparative Analysis of MBA Student Attitudes: The US and the UK.
- Published in:
- International Journal of Customer Relationship Marketing & Management, 2011, v. 2, n. 2, p. 28, doi. 10.4018/jcrmm.2011040103
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- Publication type:
- Article
A Success Framework to Investigate Critical Factors Associated with Implementation of Customer Relationship Management: A Fuzzy ANP Approach.
- Published in:
- International Journal of Customer Relationship Marketing & Management, 2011, v. 2, n. 2, p. 43, doi. 10.4018/jcrmm.2011040104
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- Publication type:
- Article
Service Quality and WOM (Word-of-Mouth): A Study of the Indian Banking Sector.
- Published in:
- International Journal of Customer Relationship Marketing & Management, 2011, v. 2, n. 2, p. 63, doi. 10.4018/jcrmm.2011040105
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- Publication type:
- Article