Furnishing Fun: Revamping a Retailer’s Employee Experience through Service Design.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 109, doi. 10.30819/touchpoint.14-1.22
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- Publication type:
- Article
Works matching IS 18686052 AND DT 2023 AND VI 14 AND IP 1
Results: 23
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User Research with Generative Tools: Understanding users’ latent needs and desires.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 104, doi. 10.30819/touchpoint.14-1.21
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- Publication type:
- Article
3
Design Toolkits for Enhancing Team Engagement: ‘Oden’ and ‘Donburi’: Food-inspired approaches to organisational transformation in Japan.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 98, doi. 10.30819/touchpoint.14-1.20
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- Article
4
Turning Workplaces into Employee Service Experiences: How to change the system without being its owner.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 92, doi. 10.30819/touchpoint.14-1.19
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- Publication type:
- Article
5
Using Service Design to Shape Employee Journeys: Principles and methods to meet employees’ needs.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 88, doi. 10.30819/touchpoint.14-1.18
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- Publication type:
- Article
6
Service Design Heuristics for Employee Experiences: Creating a compelling workplace.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 83, doi. 10.30819/touchpoint.14-1.17
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- Publication type:
- Article
7
A Co-creation Framework for Interdisciplinary Collaboration.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 79, doi. 10.30819/touchpoint.14-1.16
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- Publication type:
- Article
8
Empowering People to Accomplish Amazing Things Together: Nine HR services to dramatically boost team performance.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 72, doi. 10.30819/touchpoint.14-1.15
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- Publication type:
- Article
9
Therapeutic Benefits of Using Service Blueprinting: Kickstarting meaningful conversations to design thoughtful employee experiences.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 69, doi. 10.30819/touchpoint.14-1.14
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- Publication type:
- Article
10
Not Just a Training: Transforming Service Excellence in Healthcare.
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- Touchpoint, 2023, v. 14, n. 1, p. 64, doi. 10.30819/touchpoint.14-1.13
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- Publication type:
- Article
11
Expanding Employee Journeys with a Focus on Relationships: Integrating human and social capital strategies.
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- Touchpoint, 2023, v. 14, n. 1, p. 60, doi. 10.30819/touchpoint.14-1.12
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- Publication type:
- Article
12
Employee On-boarding Experience in a Hybrid, International Set-up.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 56, doi. 10.30819/touchpoint.14-1.11
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- Publication type:
- Article
13
Happy Employees Drive Happy Customers.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 50, doi. 10.30819/touchpoint.14-1.10
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- Publication type:
- Article
14
Beyond the Employee Journey: Co-design to foster change.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 47, doi. 10.30819/touchpoint.14-1.09
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- Publication type:
- Article
15
To Fit or Not to Fit? Service designers' double-edged dilemma.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 40, doi. 10.30819/touchpoint.14-1.08
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- Publication type:
- Article
16
Designing Cultures of Success: The value of employee engagement.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 36, doi. 10.30819/touchpoint.14-1.07
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- Publication type:
- Article
17
Service Design for Talent Development: An Asian experience.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 32, doi. 10.30819/touchpoint.14-1.06
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- Publication type:
- Article
18
The Teacher Journey Map: Creating better faculty experiences through service design.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 28, doi. 10.30819/touchpoint.14-1.05
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- Publication type:
- Article
19
Building Trust and Employee Engagement: Co-creation of the employee journey during a regional integration.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 22, doi. 10.30819/touchpoint.14-1.04
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- Publication type:
- Article
20
Equity-infused CX, EX and Service Health at NASA: Differentiating, defining and measuring equitable experience and operations.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 14, doi. 10.30819/touchpoint.14-1.03
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- Publication type:
- Article
21
Bridging the Gap Between Distant Disciplines.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 10, doi. 10.30819/touchpoint.14-1.02
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- Publication type:
- Article
22
Designing Employee Experience for Customer and Talent Retention: A case of B2B services in the energy sector.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 6, doi. 10.30819/touchpoint.14-1.01
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- Publication type:
- Article
23
The Employee Journey.
- Published in:
- Touchpoint, 2023, v. 14, n. 1, p. 3
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- Publication type:
- Article