Works matching IS 15570614 AND DT 2013 AND VI 24 AND IP 3

Results: 12

  • No Empathy - No Service.

    Published in:
    Design Management Review, 2013, v. 24, n. 3, p. 58, doi. 10.1111/drev.10253
    By:
    • Tripp, Cindy
    Publication type:
    Article

  • Orchestrating Designable Touchpoints for Service Businesses.

    Published in:
    Design Management Review, 2013, v. 24, n. 3, p. 14, doi. 10.1111/drev.10246
    By:
    • Lee, Kyongsill;
    • Chung, Kyung‐won;
    • Nam, Ki‐Young
    Publication type:
    Article

  • Design-Driven Service Innovation at Korea Telecom.

    Published in:
    Design Management Review, 2013, v. 24, n. 3, p. 50, doi. 10.1111/drev.10252
    By:
    • Kim, Bo‐Young;
    • Kang, Lee‐Hwan;
    • Lim, Jae‐Hee
    Publication type:
    Article

  • The Design Discussion. Business is Personal.

    Published in:
    Design Management Review, 2013, v. 24, n. 3, p. 10, doi. 10.1111/drev.10245
    Publication type:
    Article

  • Understanding Ideal Experiences.

    Published in:
    Design Management Review, 2013, v. 24, n. 3, p. 38, doi. 10.1111/drev.10249
    By:
    • Gage, Justine Carleton;
    • Murrell, Spencer
    Publication type:
    Article

  • Orange: A Service Design Case Study.

    Published in:
    Design Management Review, 2013, v. 24, n. 3, p. 48, doi. 10.1111/drev.10251
    By:
    • Polaine, Andy;
    • Løvlie, Lavrans;
    • Reason, Ben
    Publication type:
    Article

  • Q&A.

    Published in:
    Design Management Review, 2013, v. 24, n. 3, p. 4, doi. 10.1111/drev.10244
    By:
    • Shedroff, Nathan;
    • Polaine, Andy;
    • Løvlie, Lavrans;
    • Leichter, Fred
    Publication type:
    Article

  • Designing a Multi-Channel Service Experience.

    Published in:
    Design Management Review, 2013, v. 24, n. 3, p. 30, doi. 10.1111/drev.10248
    By:
    • Miettinen, Satu;
    • Kuure, Essi
    Publication type:
    Article

  • Defining the Role of Service Design in Healthcare.

    Published in:
    Design Management Review, 2013, v. 24, n. 3, p. 40, doi. 10.1111/drev.10250
    By:
    • Teso, Giulia;
    • Ceppi, Giulio;
    • Furlanetto, Annarita;
    • Dario, Claudio;
    • Scannapieco, Gianluigi
    Publication type:
    Article

  • President's Letter.

    Published in:
    Design Management Review, 2013, v. 24, n. 3, p. 2, doi. 10.1111/drev.10243
    By:
    • WESTCOTT, MICHAEL
    Publication type:
    Article

  • Step Away from the Projector: Storytelling Through Experiences.

    Published in:
    Design Management Review, 2013, v. 24, n. 3, p. 66, doi. 10.1111/drev.10254
    By:
    • Mathew, Anijo Punnen;
    • Erwin, Kim
    Publication type:
    Article

  • Touching Evidence.

    Published in:
    Design Management Review, 2013, v. 24, n. 3, p. 22, doi. 10.1111/drev.10247
    By:
    • Wildman, Gill
    Publication type:
    Article