Works matching IS 15570614 AND DT 2013 AND VI 24 AND IP 3

Results: 12

    • No Empathy - No Service.

      Published in:
      Design Management Review, 2013, v. 24, n. 3, p. 58, doi. 10.1111/drev.10253
      By:
      • Tripp, Cindy
      Publication type:
      Article

    • Orchestrating Designable Touchpoints for Service Businesses.

      Published in:
      Design Management Review, 2013, v. 24, n. 3, p. 14, doi. 10.1111/drev.10246
      By:
      • Lee, Kyongsill;
      • Chung, Kyung‐won;
      • Nam, Ki‐Young
      Publication type:
      Article

    • Design-Driven Service Innovation at Korea Telecom.

      Published in:
      Design Management Review, 2013, v. 24, n. 3, p. 50, doi. 10.1111/drev.10252
      By:
      • Kim, Bo‐Young;
      • Kang, Lee‐Hwan;
      • Lim, Jae‐Hee
      Publication type:
      Article

    • The Design Discussion. Business is Personal.

      Published in:
      Design Management Review, 2013, v. 24, n. 3, p. 10, doi. 10.1111/drev.10245
      Publication type:
      Article

    • Understanding Ideal Experiences.

      Published in:
      Design Management Review, 2013, v. 24, n. 3, p. 38, doi. 10.1111/drev.10249
      By:
      • Gage, Justine Carleton;
      • Murrell, Spencer
      Publication type:
      Article

    • Orange: A Service Design Case Study.

      Published in:
      Design Management Review, 2013, v. 24, n. 3, p. 48, doi. 10.1111/drev.10251
      By:
      • Polaine, Andy;
      • Løvlie, Lavrans;
      • Reason, Ben
      Publication type:
      Article

    • Q&A.

      Published in:
      Design Management Review, 2013, v. 24, n. 3, p. 4, doi. 10.1111/drev.10244
      By:
      • Shedroff, Nathan;
      • Polaine, Andy;
      • Løvlie, Lavrans;
      • Leichter, Fred
      Publication type:
      Article

    • Designing a Multi-Channel Service Experience.

      Published in:
      Design Management Review, 2013, v. 24, n. 3, p. 30, doi. 10.1111/drev.10248
      By:
      • Miettinen, Satu;
      • Kuure, Essi
      Publication type:
      Article

    • Defining the Role of Service Design in Healthcare.

      Published in:
      Design Management Review, 2013, v. 24, n. 3, p. 40, doi. 10.1111/drev.10250
      By:
      • Teso, Giulia;
      • Ceppi, Giulio;
      • Furlanetto, Annarita;
      • Dario, Claudio;
      • Scannapieco, Gianluigi
      Publication type:
      Article

    • President's Letter.

      Published in:
      Design Management Review, 2013, v. 24, n. 3, p. 2, doi. 10.1111/drev.10243
      By:
      • WESTCOTT, MICHAEL
      Publication type:
      Article

    • Step Away from the Projector: Storytelling Through Experiences.

      Published in:
      Design Management Review, 2013, v. 24, n. 3, p. 66, doi. 10.1111/drev.10254
      By:
      • Mathew, Anijo Punnen;
      • Erwin, Kim
      Publication type:
      Article

    • Touching Evidence.

      Published in:
      Design Management Review, 2013, v. 24, n. 3, p. 22, doi. 10.1111/drev.10247
      By:
      • Wildman, Gill
      Publication type:
      Article