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Works matching IS 15481131 AND DT 2007 AND VI 3 AND IP 2

Results: 6

1

Developing a Global CRM Strategy.

Published in:

International Journal of E-Business Research, 2007, v. 3, n. 2, p. 70, doi. 10.4018/jebr.2007040106

By:

Shumanov, Michael;
Ewing, Michael

Publication type:

Article

2

Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM.

Published in:

International Journal of E-Business Research, 2007, v. 3, n. 2, p. 57, doi. 10.4018/jebr.2007040105

By:

Warrington, Patricia T.;
Gangstad, Elizabeth;
Feinberg, Richard;
Ruyter, Ko de

Publication type:

Article

3

E-CRM and Managerial Discretion.

Published in:

International Journal of E-Business Research, 2007, v. 3, n. 2, p. 41, doi. 10.4018/jebr.2007040104

By:

Coltman, Tim;
Dolnicar, Sara

Publication type:

Article

4

Do Mobile CRM Services Appeal to Loyalty Program Customers?

Published in:

International Journal of E-Business Research, 2007, v. 3, n. 2, p. 24, doi. 10.4018/jebr.2007040103

By:

Liljander, Veronica;
Polsa, Pia;
Forsberg, Kim

Publication type:

Article

5

Integration of E-CRM in Healthcare Services: A Framework for Analysis.

Published in:

International Journal of E-Business Research, 2007, v. 3, n. 2, p. 1, doi. 10.4018/jebr.2007040101

By:

Burr, L. C.;
Patterson, R. A.;
Rolland, E.;
Ward, K. F.

Publication type:

Article

6

The Impact of E-CRM Onorganisational and Individual Behavior: The Effect of the Remuneration and Reward System.

Published in:

International Journal of E-Business Research, 2007, v. 3, n. 2, p. 13, doi. 10.4018/jebr.2007040102

By:

Letaifa, Soumaya Ben;
Perrien, Jean

Publication type:

Article