Identifying Customer Loyalty Supporting Factors in the Retail Banking Context: An Empirical Examination.
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- Journal of Relationship Marketing, 2017, v. 16, n. 3, p. 197, doi. 10.1080/15332667.2017.1349556
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Works in Journal of Relationship Marketing, 2017, Vol 16, Issue 3
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Internet-Based Relationship Marketing: A Sub-Saharan African Perspective.
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- Journal of Relationship Marketing, 2017, v. 16, n. 3, p. 179, doi. 10.1080/15332667.2017.1349555
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Antecedents and Consequences of Mutual Trust in PPPs.
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- Journal of Relationship Marketing, 2017, v. 16, n. 3, p. 163, doi. 10.1080/15332667.2017.1349553
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