Using Traditional Text Analysis and Large Language Models in Service Failure and Recovery.
- Published in:
- Journal of Service Research, 2025, v. 28, n. 3, p. 382, doi. 10.1177/10946705241307678
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2025 AND VI 28 AND IP 3
Results: 9
1
2
Breaking The Mold: Redefining Service Failure and Recovery.
- Published in:
- 2025
- By:
- Publication type:
- Editorial
3
Spinning the Wheel: The Effectiveness of Gamification in Service Recovery.
- Published in:
- Journal of Service Research, 2025, v. 28, n. 3, p. 469, doi. 10.1177/10946705241307681
- By:
- Publication type:
- Article
4
Exposure to Structured Service Environments as a Proactive Strategy for Handling Service Failures.
- Published in:
- Journal of Service Research, 2025, v. 28, n. 3, p. 505, doi. 10.1177/10946705241307676
- By:
- Publication type:
- Article
5
Enhancing Service Recovery Performance Through Ethical Leadership: A Multilevel Curvilinear Investigation.
- Published in:
- Journal of Service Research, 2025, v. 28, n. 3, p. 488, doi. 10.1177/10946705241304221
- By:
- Publication type:
- Article
6
A Rejection-Based Model of Partial Service Termination and its Impact on Unprofitable Customers.
- Published in:
- Journal of Service Research, 2025, v. 28, n. 3, p. 413, doi. 10.1177/10946705241304191
- By:
- Publication type:
- Article
7
Profiling as a Service Failure.
- Published in:
- Journal of Service Research, 2025, v. 28, n. 3, p. 389, doi. 10.1177/10946705241300668
- By:
- Publication type:
- Article
8
Responding to Cyberattacks: The Persuasiveness of Claiming Victimhood.
- Published in:
- Journal of Service Research, 2025, v. 28, n. 3, p. 434, doi. 10.1177/10946705241271337
- By:
- Publication type:
- Article
9
Countering Virtual Brand Sabotage: The Power of Informative Responses.
- Published in:
- Journal of Service Research, 2025, v. 28, n. 3, p. 451, doi. 10.1177/10946705241254176
- By:
- Publication type:
- Article