Rise of the Machines? Customer Engagement in Automated Service Interactions.
- Published in:
- 2021
- By:
- Publication type:
- Editorial
Works matching IS 10946705 AND DT 2021 AND VI 24 AND IP 1
Results: 9
1
2
Avatar Design of Virtual Salespeople: Mitigation of Recommendation Conflicts.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 1, p. 141, doi. 10.1177/1094670520964872
- By:
- Publication type:
- Article
3
A Strategic Framework for Task Automation in Professional Services.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 1, p. 122, doi. 10.1177/1094670520940407
- By:
- Publication type:
- Article
4
Tangible Service Automation: Decomposing the Technology-Enabled Engagement Process (TEEP) for Augmented Reality.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 1, p. 84, doi. 10.1177/1094670520933692
- By:
- Publication type:
- Article
5
Replaced by a Robot: Service Implications in the Age of the Machine.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 1, p. 104, doi. 10.1177/1094670520933354
- By:
- Publication type:
- Article
6
One-Voice Strategy for Customer Engagement.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 1, p. 42, doi. 10.1177/1094670520910267
- By:
- Publication type:
- Article
7
Engaged to a Robot? The Role of AI in Service.
- Published in:
- Journal of Service Research, 2021, v. 24, n. 1, p. 30, doi. 10.1177/1094670520902266
- By:
- Publication type:
- Article
8
Feeling Manipulated: How Tip Request Sequence Impacts Customers and Service Providers?
- Published in:
- Journal of Service Research, 2021, v. 24, n. 1, p. 66, doi. 10.1177/1094670519900553
- By:
- Publication type:
- Article
9
Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?
- Published in:
- Journal of Service Research, 2021, v. 24, n. 1, p. 9, doi. 10.1177/1094670519878881
- By:
- Publication type:
- Article