Works matching IS 10946705 AND DT 2019 AND VI 22 AND IP 1

Results: 7

Perspectives on the Organizational Context of Frontlines: A Commentary.

Published in:

Journal of Service Research, 2019, v. 22, n. 1, p. 3, doi. 10.1177/1094670518816160

By:

Schneider, Benjamin;
Bowen, David E.

Publication type:

Article

Gaining Customer Experience Insights That Matter.

Published in:

Journal of Service Research, 2019, v. 22, n. 1, p. 8, doi. 10.1177/1094670518812182

By:

McColl-Kennedy, Janet R.;
Zaki, Mohamed;
Urmetzer, Florian;
Neely, Andy;
Lemon, Katherine N.

Publication type:

Article

Assessing Value From Business-to-Business Services Relationships: Temporality, Tangibility, Temperament, and Trade-Offs.

Published in:

Journal of Service Research, 2019, v. 22, n. 1, p. 27, doi. 10.1177/1094670518805569

By:

Lyons, Paul;
Brennan, Louis

Publication type:

Article

The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery.

Published in:

Journal of Service Research, 2019, v. 22, n. 1, p. 60, doi. 10.1177/1094670518802059

By:

Albrecht, Arne K.;
Walsh, Gianfranco;
Schaefers, Tobias;
Beatty, Sharon E.

Publication type:

Article

How Does Innovation Emerge in a Service Ecosystem?

Published in:

Journal of Service Research, 2019, v. 22, n. 1, p. 75, doi. 10.1177/1094670518797479

By:

Chandler, Jennifer D.;
Danatzis, Ilias;
Wernicke, Carolin;
Akaka, Melissa Archpru;
Reynolds, David

Publication type:

Article

Positive Customer Churn: An Application to Online Dating.

Published in:

Journal of Service Research, 2019, v. 22, n. 1, p. 90, doi. 10.1177/1094670518795054

By:

Dechant, Andrea;
Spann, Martin;
Becker, Jan U.

Publication type:

Article

Frontline Employee Feedback-Seeking Behavior: How Is It Formed and When Does It Matter?

Published in:

Journal of Service Research, 2019, v. 22, n. 1, p. 44, doi. 10.1177/1094670518779462

By:

Auh, Seigyoung;
Menguc, Bulent;
Imer, Pinar;
Uslu, Aypar

Publication type:

Article