JSR Best Article Awards.
- Published in:
- Journal of Service Research, 2017, v. 20, n. 4, p. 339, doi. 10.1177/1094670517736413
- Publication type:
- Article
Works matching IS 10946705 AND DT 2017 AND VI 20 AND IP 4
Results: 9
1
2
JSR Best Reviewer Award.
- Published in:
- Journal of Service Research, 2017, v. 20, n. 4, p. 340, doi. 10.1177/1094670517736414
- Publication type:
- Article
3
Service Employee Responses to Angry Customer Complaints: The Roles of Customer Status and Service Climate.
- Published in:
- Journal of Service Research, 2017, v. 20, n. 4, p. 362, doi. 10.1177/1094670517728339
- By:
- Publication type:
- Article
4
Compensation Revisited: A Social Resource Theory Perspective on Offering a Monetary Resource After a Service Failure.
- Published in:
- Journal of Service Research, 2017, v. 20, n. 4, p. 393, doi. 10.1177/1094670517716333
- By:
- Publication type:
- Article
5
The Evolution and Prospects of Service-Dominant Logic: An Investigation of Past, Present, and Future Research.
- Published in:
- Journal of Service Research, 2017, v. 20, n. 4, p. 345, doi. 10.1177/1094670517715121
- By:
- Publication type:
- Article
6
When Does Customer-Oriented Leadership Pay Off? An Investigation of Frontstage and Backstage Service Teams.
- Published in:
- Journal of Service Research, 2017, v. 20, n. 4, p. 409, doi. 10.1177/1094670517714059
- By:
- Publication type:
- Article
7
Is There a Dark Side of Ambidexterity? Implications of Dueling Sales and Service Orientations.
- Published in:
- Journal of Service Research, 2017, v. 20, n. 4, p. 379, doi. 10.1177/1094670517712019
- By:
- Publication type:
- Article
8
Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality.
- Published in:
- Journal of Service Research, 2017, v. 20, n. 4, p. 426, doi. 10.1177/1094670517714331
- By:
- Publication type:
- Article
9
Burdens of Access: Understanding Customer Barriers and Barrier-Attenuating Practices in Access-Based Services.
- Published in:
- Journal of Service Research, 2017, v. 20, n. 4, p. 441, doi. 10.1177/1094670517712877
- By:
- Publication type:
- Article