Works matching IS 10946705 AND DT 2016 AND VI 19 AND IP 3

Results: 7

Geysers or Bubbling Hot Springs? A Cross-Cultural Examination of Customer Rage From Eastern and Western Perspectives.

Published in:

Journal of Service Research, 2016, v. 19, n. 3, p. 243, doi. 10.1177/1094670516649057

By:

Patterson, Paul G.;
Brady, Michael K.;
McColl-Kennedy, Janet R.

Publication type:

Article

A Search for Missing Links.

Published in:

Journal of Service Research, 2016, v. 19, n. 3, p. 260, doi. 10.1177/1094670516648385

By:

Auh, Seigyoung;
Bowen, David E.;
Aysuna, Ceyda;
Menguc, Bulent

Publication type:

Article

Does the Nature of the Interaction Matter? Understanding Customer Channel Choice for Purchases and Communications.

Published in:

Journal of Service Research, 2016, v. 19, n. 3, p. 276, doi. 10.1177/1094670516645189

By:

Polo, Yolanda;
Sese, F. Javier

Publication type:

Article

The Positive Effects of Customers’ Power on Their Behavioral Responses After Service Failure.

Published in:

Journal of Service Research, 2016, v. 19, n. 3, p. 337, doi. 10.1177/1094670516645188

By:

Sembada, Agung;
Tsarenko, Yelena;
Tojib, Dewi

Publication type:

Article

A Social-Cognitive Model of Consumer Well-Being.

Published in:

Journal of Service Research, 2016, v. 19, n. 3, p. 307, doi. 10.1177/1094670516637675

By:

Tang, Chuanyi;
Guo, Lin;
Gopinath, Mahesh

Publication type:

Article

When Frontline Employee Behavior Backfires.

Published in:

Journal of Service Research, 2016, v. 19, n. 3, p. 322, doi. 10.1177/1094670516633754

By:

Bock, Dora E.;
Folse, Judith Anne Garretson;
Black, William C.

Publication type:

Article

Recovering Coproduced Service Failures.

Published in:

Journal of Service Research, 2016, v. 19, n. 3, p. 291, doi. 10.1177/1094670516630624

By:

Dong, Beibei;
Sivakumar, K.;
Evans, Kenneth R.;
Zou, Shaoming

Publication type:

Article