Service Research Priorities in a Rapidly Changing Context.
- Published in:
- Journal of Service Research, 2015, v. 18, n. 2, p. 127, doi. 10.1177/1094670515576315
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2015 AND VI 18 AND IP 2
Results: 6
1
2
Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs.
- Published in:
- Journal of Service Research, 2015, v. 18, n. 2, p. 210, doi. 10.1177/1094670514566797
- By:
- Publication type:
- Article
3
Customer Referral Behavior: Do Switchers and Stayers Differ?
- Published in:
- Journal of Service Research, 2015, v. 18, n. 2, p. 229, doi. 10.1177/1094670514563495
- By:
- Publication type:
- Article
4
Unpacking Customer Rage Elicitation: A Dynamic Model.
- Published in:
- Journal of Service Research, 2015, v. 18, n. 2, p. 177, doi. 10.1177/1094670514556275
- By:
- Publication type:
- Article
5
The Effect of Job-Related Demands and Resources on Service Employees’ Willingness to Report Complaints: Germany Versus China.
- Published in:
- Journal of Service Research, 2015, v. 18, n. 2, p. 193, doi. 10.1177/1094670514555510
- By:
- Publication type:
- Article
6
Effect of Customer Participation on Service Outcomes: The Moderating Role of Participation Readiness.
- Published in:
- Journal of Service Research, 2015, v. 18, n. 2, p. 160, doi. 10.1177/1094670514551727
- By:
- Publication type:
- Article