Can Friends Also Become Customers? The Impact of Employee Referral Programs on Referral Likelihood.
- Published in:
- Journal of Service Research, 2014, v. 17, n. 2, p. 119, doi. 10.1177/1094670513518271
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2014 AND VI 17 AND IP 2
Results: 8
1
2
Are We Aligned…Enough? The Effects of Perceptual Congruence Between Service Teams and Their Leaders on Team Performance.
- Published in:
- Journal of Service Research, 2014, v. 17, n. 2, p. 212, doi. 10.1177/1094670513516673
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- Publication type:
- Article
3
When the Recipe Is More Important Than the Ingredients: A Qualitative Comparative Analysis (QCA) of Service Innovation Configurations.
- Published in:
- Journal of Service Research, 2014, v. 17, n. 2, p. 134, doi. 10.1177/1094670513513337
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- Publication type:
- Article
4
How Achieving the Dual Goal of Customer Satisfaction and Efficiency in Mergers Affects a Firm’s Long-Term Financial Performance.
- Published in:
- Journal of Service Research, 2014, v. 17, n. 2, p. 182, doi. 10.1177/1094670513510196
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- Publication type:
- Article
5
Identifying Appropriate Compensation Types for Service Failures: A Meta-Analytic and Experimental Analysis.
- Published in:
- Journal of Service Research, 2014, v. 17, n. 2, p. 195, doi. 10.1177/1094670513507486
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- Publication type:
- Article
6
Trading Effort for Money: Consumers’ Cocreation Motivation and the Pricing of Service Options.
- Published in:
- Journal of Service Research, 2014, v. 17, n. 2, p. 229, doi. 10.1177/1094670513507338
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- Publication type:
- Article
7
Do Service Guarantees Guarantee Greater Market Value?
- Published in:
- Journal of Service Research, 2014, v. 17, n. 2, p. 150, doi. 10.1177/1094670513505359
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- Publication type:
- Article
8
Examining the Drivers and Performance Implications of Boundary Spanner Creativity.
- Published in:
- Journal of Service Research, 2014, v. 17, n. 2, p. 164, doi. 10.1177/1094670513506494
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- Publication type:
- Article