Response: Advancing and Consolidating Knowledge About Customer Engagement.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 3, p. 283, doi. 10.1177/1094670511415523
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- Publication type:
- Article
Works matching IS 10946705 AND DT 2011 AND VI 14 AND IP 3
Results: 13
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Comment: Customer Engagement: Essence, Dimensionality, and Boundaries.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 3, p. 280, doi. 10.1177/1094670511414585
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- Publication type:
- Article
3
Comment: Engagement and Experiences: Comment on Brodie, Hollenbeek, Juric, and Ilic (2011).
- Published in:
- Journal of Service Research, 2011, v. 14, n. 3, p. 277, doi. 10.1177/1094670511414584
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- Publication type:
- Article
4
Comment: The Perils of Focusing on Highly Engaged Customers.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 3, p. 275, doi. 10.1177/1094670511414583
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- Publication type:
- Article
5
Comment: Customer Engagement: Opportunities and Challenges for Organizations.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 3, p. 272, doi. 10.1177/1094670511414582
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- Publication type:
- Article
6
Call for Papers: Journal of Service Research Special Issue on IT-Related Service: A Multidisciplinary Perspective.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 3, p. 251, doi. 10.1177/1094670511414044
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- Publication type:
- Article
7
Service Process Modularization: Reuse Versus Variation in Service Extensions.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 3, p. 340, doi. 10.1177/1094670511413912
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- Publication type:
- Article
8
Relational Damage and Relationship Repair: A New Look at Transgressions in Service Relationships.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 3, p. 318, doi. 10.1177/1094670511412577
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- Publication type:
- Article
9
Fields of Gold: Perceived Efficacy in Virtual Teams of Field Service Employees.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 3, p. 372, doi. 10.1177/1094670511412354
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- Publication type:
- Article
10
Customer Engagement: Conceptual Domain, Fundamental Propositions, and Implications for Research.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 3, p. 252, doi. 10.1177/1094670511411703
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- Publication type:
- Article
11
Why Attachment Security Matters: How Customers' Attachment Styles Influence Their Relationships With Service Firms and Service Employees.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 3, p. 285, doi. 10.1177/1094670511411173
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- Publication type:
- Article
12
It's Unfair: Why Customers Who Merely Observe an Uncivil Employee Abandon the Company.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 3, p. 302, doi. 10.1177/1094670511404393
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- Publication type:
- Article
13
Can We Talk? The Impact of Willingness to Recommend on a New-to-Market Service Brand Extension Within a Social Network.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 3, p. 355, doi. 10.1177/1094670511404392
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- Publication type:
- Article