Ad Hoc Reviewers.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 2, p. 133, doi. 10.1177/1094670511404844
- Publication type:
- Article
Works matching IS 10946705 AND DT 2011 AND VI 14 AND IP 2
Results: 10
1
2
JSR Best Reviewer Award.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 2, p. 132, doi. 10.1177/1094670511404843
- Publication type:
- Article
3
JSR Best Article Awards.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 2, p. 131, doi. 10.1177/1094670511404842
- Publication type:
- Article
4
Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 2, p. 180, doi. 10.1177/1094670511401901
- By:
- Publication type:
- Article
5
Cherry-Picking Customers by Party Size in Restaurants.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 2, p. 201, doi. 10.1177/1094670511401367
- By:
- Publication type:
- Article
6
Developing Customer Service Innovations for Service Employees: The Effects of NSD Characteristics on Internal Innovation Magnitude.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 2, p. 164, doi. 10.1177/1094670511401007
- By:
- Publication type:
- Article
7
The Effect of Unrelated Supporting Service Quality on Consumer Delight, Satisfaction, and Repurchase Intentions.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 2, p. 149, doi. 10.1177/1094670511400722
- By:
- Publication type:
- Article
8
How Leaders’ Motivation Transfers to Customer Service Representatives.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 2, p. 214, doi. 10.1177/1094670510397177
- By:
- Publication type:
- Article
9
Emotional Intelligence as a Moderator of Coping Strategies and Service Outcomes in Circumstances of Service Failure.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 2, p. 234, doi. 10.1177/1094670510391078
- By:
- Publication type:
- Article
10
How Employer and Employee Satisfaction Affect Customer Satisfaction: An Application to Franchise Services.
- Published in:
- Journal of Service Research, 2011, v. 14, n. 2, p. 136, doi. 10.1177/1094670510390202
- By:
- Publication type:
- Article