Predicting the Likelihood of Voiced Complaints in the Self-Service Technology Context.
- Published in:
- Journal of Service Research, 2009, v. 12, n. 1, p. 100, doi. 10.1177/1094670509333789
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2009 AND VI 12 AND IP 1
Results: 7
1
2
Understanding Emotional Reactions for Negative Services: The Impact of Efficacy Beliefs and Stage in Process.
- Published in:
- Journal of Service Research, 2009, v. 12, n. 1, p. 87, doi. 10.1177/1094670509334187
- By:
- Publication type:
- Article
3
The Role of Price Tiers in Advance Purchasing of Event Tickets.
- Published in:
- Journal of Service Research, 2009, v. 12, n. 1, p. 73, doi. 10.1177/1094670508329224
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- Publication type:
- Article
4
Offshore Outsourcing of Services.
- Published in:
- Journal of Service Research, 2009, v. 12, n. 1, p. 56, doi. 10.1177/1094670509338617
- By:
- Publication type:
- Article
5
Service Delivery Innovation.
- Published in:
- Journal of Service Research, 2009, v. 12, n. 1, p. 36, doi. 10.1177/1094670509338619
- By:
- Publication type:
- Article
6
Knowledge Creation Through Mobile Social Networks and Its Impact on Intentions to Use Innovative Mobile Services.
- Published in:
- Journal of Service Research, 2009, v. 12, n. 1, p. 15, doi. 10.1177/1094670509333238
- By:
- Publication type:
- Article
7
Organizational Service Climate Drivers of the American Customer Satisfaction Index (ACSI) and Financial and Market Performance.
- Published in:
- Journal of Service Research, 2009, v. 12, n. 1, p. 3, doi. 10.1177/1094670509336743
- By:
- Publication type:
- Article