The Role of Emotions in Translating Perceptions of (In)Justice into Postcomplaint Behavioral Responses.
- Published in:
- Journal of Service Research, 2008, v. 11, n. 1, p. 91, doi. 10.1177/1094670508319091
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2008 AND VI 11 AND IP 1
Results: 6
1
2
Uncertainty Avoidance as a Moderator of the Relationship between Perceived Service Quality and Customer Satisfaction.
- Published in:
- Journal of Service Research, 2008, v. 11, n. 1, p. 63, doi. 10.1177/1094670508319093
- By:
- Publication type:
- Article
3
Who Wants a Relationship Anyway? Conditions When Consumers Expect a Relationship With Their Service Provider.
- Published in:
- Journal of Service Research, 2008, v. 11, n. 1, p. 43, doi. 10.1177/1094670508319095
- By:
- Publication type:
- Article
4
Service Loyalty: An Integrative Model and Examination across Service Contexts.
- Published in:
- Journal of Service Research, 2008, v. 11, n. 1, p. 22, doi. 10.1177/1094670508319094
- By:
- Publication type:
- Article
5
Linking Perceptual and Behavioral Customer Metrics to Multiperiod Customer Profitability.
- Published in:
- Journal of Service Research, 2008, v. 11, n. 1, p. 3, doi. 10.1177/1094670508319092
- By:
- Publication type:
- Article
6
The Impact of Flow and Communitas on Enduring Involvement in Extended Service Encounters.
- Published in:
- Journal of Service Research, 2008, v. 11, n. 1, p. 74, doi. 10.1177/1094670508319046
- By:
- Publication type:
- Article