Managing the Ethical Climate of customer-Contact Service Employees.
- Published in:
- Journal of Service Research, 2005, v. 7, n. 4, p. 377, doi. 10.1177/1094670504273966
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2005 AND VI 7 AND IP 4
Results: 6
1
2
Service Product Configurations in Electronic Business-to-Consumer Operations: A Taxonomic Analysis of Electronic Food Retailers.
- Published in:
- Journal of Service Research, 2005, v. 7, n. 4, p. 360, doi. 10.1177/1094670504273969
- By:
- Publication type:
- Article
3
Image Congruence and the Adoption of Service Innovations.
- Published in:
- Journal of Service Research, 2005, v. 7, n. 4, p. 343, doi. 10.1177/1094670504273978
- By:
- Publication type:
- Article
4
Silent Voices: Why Some Dissatisfied Consumers Fail to Complain.
- Published in:
- Journal of Service Research, 2005, v. 7, n. 4, p. 328, doi. 10.1177/1094670504273965
- By:
- Publication type:
- Article
5
Online/In-Store Integration and Customer Retention.
- Published in:
- 2005
- By:
- Publication type:
- Industry Overview
6
The First Seven Years of JSR.
- Published in:
- 2005
- By:
- Publication type:
- Editorial