Consumer-to-Consumer Conversations in Service Settings.
- Published in:
- Journal of Service Research, 2004, v. 6, n. 3, p. 287, doi. 10.1177/1094670503260132
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2004 AND VI 6 AND IP 3
Results: 7
1
2
An Examination and Extension of the Zone-of-Tolerance Model: A Comparison to Performance-Based Models of Perceived Quality.
- Published in:
- Journal of Service Research, 2004, v. 6, n. 3, p. 272, doi. 10.1177/1094670503259408
- By:
- Publication type:
- Article
3
Customer Switching Patterns in Competitive and Noncompetitive Service Industries.
- Published in:
- Journal of Service Research, 2004, v. 6, n. 3, p. 256, doi. 10.1177/1094670503255850
- By:
- Publication type:
- Article
4
Service Intensiveness and Brand Extension Evaluations.
- Published in:
- Journal of Service Research, 2004, v. 6, n. 3, p. 243, doi. 10.1177/1094670503259381
- By:
- Publication type:
- Article
5
Customer Satisfaction Across Organizational Units.
- Published in:
- Journal of Service Research, 2004, v. 6, n. 3, p. 231, doi. 10.1177/1094670503259386
- By:
- Publication type:
- Article
6
A Tale of Two Countries' Conservatism, Service Quality, and Feedback on Customer Satisfaction.
- Published in:
- Journal of Service Research, 2004, v. 6, n. 3, p. 212, doi. 10.1177/1094670503260120
- By:
- Publication type:
- Article
7
A Call for a Wider Range of Service Research.
- Published in:
- 2004
- By:
- Publication type:
- Editorial