Works matching IS 10946705 AND DT 2003 AND VI 5 AND IP 4

Results: 7

Direct and Indirect Effects of Commitment to a Service Employee on the Intention to Stay.

Published in:

Journal of Service Research, 2003, v. 5, n. 4, p. 356, doi. 10.1177/1094670503005004007

By:

Hansen, Håvard;
Sandvik, Kåre;
Selnes, Fred

Publication type:

Article

An Examination of the Quality and Context-Specific Applicability of Commonly Used Customer Satisfaction Measures.

Published in:

Journal of Service Research, 2003, v. 5, n. 4, p. 345, doi. 10.1177/1094670503005004006

By:

Wirtz, Jochen;
Meng Chung Lee

Publication type:

Article

When Does Commitment Lead to Loyalty?

Published in:

Journal of Service Research, 2003, v. 5, n. 4, p. 333, doi. 10.1177/1094670503005004005

By:

Fullerton, Gordon

Publication type:

Article

Consumer Comfort in Service Relationships.

Published in:

Journal of Service Research, 2003, v. 5, n. 4, p. 316, doi. 10.1177/1094670503005004004

By:

Spake, Deborah F.;
Beatty, Sharon E.;
Brockman, Beverly K.;
Crutchfield, Tammy Neal

Publication type:

Article

Setting Referral Fees in Affiliate Marketing.

Published in:

Journal of Service Research, 2003, v. 5, n. 4, p. 303, doi. 10.1177/1094670503005004003

By:

Libai, Barak;
Biyalogorsky, Eyal;
Gerstner, Eitan

Publication type:

Article

Reality or Perception?

Published in:

Journal of Service Research, 2003, v. 5, n. 4, p. 292, doi. 10.1177/1094670503005004002

By:

Burton, Suzan;
Sheather, Simon;
Roberts, John

Publication type:

Article

Striking the Right Balance.

Published in:

Journal of Service Research, 2003, v. 5, n. 4, p. 271, doi. 10.1177/1094670503005004001

By:

Bolton, Ruth N.;
Smith, Amy K.;
Wagner, Janet

Publication type:

Article