Exploring Service Sabotage: The Antecedents, Types, and Consequences of Frontline, Deviant, Antiservice Behavior.
- Published in:
- Journal of Service Research, 2002, v. 4, n. 3, p. 163, doi. 10.1177/1094670502004003001
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 2002 AND VI 4 AND IP 3
Results: 6
1
2
Difference Scores Versus Direct Effects in Service Quality Measurement.
- Published in:
- Journal of Service Research, 2002, v. 4, n. 3, p. 184, doi. 10.1177/1094670502004003002
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- Publication type:
- Article
3
Methods of Investigating Critical Incidents: A Comparative Review.
- Published in:
- Journal of Service Research, 2002, v. 4, n. 3, p. 193, doi. 10.1177/1094670502004003003
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- Publication type:
- Article
4
Customer Reactions to Service Provider Overgenerosity.
- Published in:
- Journal of Service Research, 2002, v. 4, n. 3, p. 205, doi. 10.1177/1094670502004003004
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- Publication type:
- Article
5
The Effect of Teams on Firm Profitability and Customer Satisfaction.
- Published in:
- Journal of Service Research, 2002, v. 4, n. 3, p. 217, doi. 10.1177/1094670502004003005
- By:
- Publication type:
- Article
6
Understanding Relationship Marketing Outcomes: An Integration of Relational Benefits and Relationship Quality.
- Published in:
- Journal of Service Research, 2002, v. 4, n. 3, p. 230, doi. 10.1177/1094670502004003006
- By:
- Publication type:
- Article