Editorial: The Rise of E-Service.
- Published in:
- 2001
- By:
- Publication type:
- Editorial
Works matching IS 10946705 AND DT 2001 AND VI 3 AND IP 4
Results: 9
1
2
JSR Best Reviewer Award.
- Published in:
- Journal of Service Research, 2001, v. 3, n. 4, p. 285
- Publication type:
- Article
3
A Product-Process Matrix for Electronic B2C Operations: Implications for the Delivery of Customer Value.
- Published in:
- Journal of Service Research, 2001, v. 3, n. 4, p. 286, doi. 10.1177/109467050134002
- By:
- Publication type:
- Article
4
Integrating Gap Analysis and Utility Theory in Service Research.
- Published in:
- Journal of Service Research, 2001, v. 3, n. 4, p. 300, doi. 10.1177/109467050134003
- By:
- Publication type:
- Article
5
Mystery Shopper Benchmarking of Durable-Goods Chains and Stores.
- Published in:
- Journal of Service Research, 2001, v. 3, n. 4, p. 310, doi. 10.1177/109467050134004
- By:
- Publication type:
- Article
6
The Role of Professionalism in Determining Job Satisfaction in Professional Services: A Study of Marketing Researchers.
- Published in:
- Journal of Service Research, 2001, v. 3, n. 4, p. 321, doi. 10.1177/109467050134005
- By:
- Publication type:
- Article
7
Modeling and Managing Student Loyalty: An Approach Based on the Concept of Relationship Quality.
- Published in:
- Journal of Service Research, 2001, v. 3, n. 4, p. 331, doi. 10.1177/109467050134006
- By:
- Publication type:
- Article
8
Ingratiation and Assertiveness in the Service Provider–Customer Dyad.
- Published in:
- Journal of Service Research, 2001, v. 3, n. 4, p. 345, doi. 10.1177/109467050134007
- By:
- Publication type:
- Article
9
Index.
- Published in:
- Journal of Service Research, 2001, v. 3, n. 4, p. 354
- Publication type:
- Article