Editorial: Technology and Service.
- Published in:
- 1999
- By:
- Publication type:
- Editorial
Works matching IS 10946705 AND DT 1999 AND VI 1 AND IP 3
Results: 8
1
2
Expectation Processes in Satisfaction Formation: A Field Study.
- Published in:
- Journal of Service Research, 1999, v. 1, n. 3, p. 196, doi. 10.1177/109467059913002
- By:
- Publication type:
- Article
3
Yield Management for the Nonprofit Sector.
- Published in:
- Journal of Service Research, 1999, v. 1, n. 3, p. 215, doi. 10.1177/109467059913003
- By:
- Publication type:
- Article
4
Inconsistent Performance During the Service Encounter: What's a Good Start Worth?
- Published in:
- Journal of Service Research, 1999, v. 1, n. 3, p. 227, doi. 10.1177/109467059913004
- By:
- Publication type:
- Article
5
RECOVSAT: An Instrument to Measure Satisfaction With Transaction-Specific Service Recovery.
- Published in:
- Journal of Service Research, 1999, v. 1, n. 3, p. 236, doi. 10.1177/109467059913005
- By:
- Publication type:
- Article
6
The Role of Culture in the Service Evaluation Process.
- Published in:
- Journal of Service Research, 1999, v. 1, n. 3, p. 250, doi. 10.1177/109467059913006
- By:
- Publication type:
- Article
7
Configuring Service Operations in Accordance With Customer Needs and Preferences.
- Published in:
- Journal of Service Research, 1999, v. 1, n. 3, p. 262, doi. 10.1177/109467059913007
- By:
- Publication type:
- Article
8
The Effects of Intraencounter Changes in Expectations on Perceived Service Quality Models.
- Published in:
- Journal of Service Research, 1999, v. 1, n. 3, p. 275, doi. 10.1177/109467059913008
- By:
- Publication type:
- Article