Too Much of a Good Thing: A Multiple-Constituency Perspective on Service Organization Effectiveness.
- Published in:
- Journal of Service Research, 1998, v. 1, n. 1, p. 93, doi. 10.1177/109467059800100108
- By:
- Publication type:
- Article
Works matching IS 10946705 AND DT 1998 AND VI 1 AND IP 1
Results: 8
1
2
The Effect of Corporate Image in the Formation of Customer Loyalty.
- Published in:
- Journal of Service Research, 1998, v. 1, n. 1, p. 82, doi. 10.1177/109467059800100107
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- Publication type:
- Article
3
An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters: Paradox or Peril?
- Published in:
- Journal of Service Research, 1998, v. 1, n. 1, p. 65, doi. 10.1177/109467059800100106
- By:
- Publication type:
- Article
4
Managing Service Demand: Shifting and Bundling.
- Published in:
- Journal of Service Research, 1998, v. 1, n. 1, p. 47, doi. 10.1177/109467059800100105
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- Publication type:
- Article
5
Cognitive Networks of Services.
- Published in:
- Journal of Service Research, 1998, v. 1, n. 1, p. 32, doi. 10.1177/109467059800100104
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- Publication type:
- Article
6
Employee Satisfaction, Customer Loyalty, and Financial Performance: An Empirical Examination of the Service Profit Chain in Retail Banking.
- Published in:
- Journal of Service Research, 1998, v. 1, n. 1, p. 18, doi. 10.1177/109467059800100103
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- Publication type:
- Article
7
Customer Satisfaction and Word of Mouth.
- Published in:
- Journal of Service Research, 1998, v. 1, n. 1, p. 5, doi. 10.1177/109467059800100102
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- Publication type:
- Article
8
What Kind of Journal Is the Journal of Service Research?
- Published in:
- Journal of Service Research, 1998, v. 1, n. 1, p. 3, doi. 10.1177/109467059800100101
- By:
- Publication type:
- Article