Found: 7
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Reclaiming the Future: Understanding Customer Forgiveness of Service Transgressions.
- Published in:
- Journal of Service Research, 2019, v. 22, n. 2, p. 139, doi. 10.1177/1094670518802060
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- Article
Managing Customer Resource Endowments and Deficiencies for Value Cocreation: Complex Relational Services.
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- Journal of Service Research, 2019, v. 22, n. 2, p. 156, doi. 10.1177/1094670518812195
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- Article
Actor Engagement in Networks: Defining the Conceptual Domain.
- Published in:
- Journal of Service Research, 2019, v. 22, n. 2, p. 173, doi. 10.1177/1094670519827385
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- Article
The Score Is Not the Music: Integrating Experience and Practice Perspectives on Value Co-Creation in Collective Consumption Contexts.
- Published in:
- Journal of Service Research, 2019, v. 22, n. 2, p. 120, doi. 10.1177/1094670519827384
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- Article
Offensive and Defensive Marketing in Spatial Competition.
- Published in:
- Journal of Service Research, 2019, v. 22, n. 2, p. 189, doi. 10.1177/1094670518819853
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- Article
The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research.
- Published in:
- Journal of Service Research, 2019, v. 22, n. 2, p. 103, doi. 10.1177/1094670518819852
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- Article
Design Antecedents of Telepresence in Virtual Service Environments.
- Published in:
- Journal of Service Research, 2019, v. 22, n. 2, p. 202, doi. 10.1177/1094670518812705
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- Article