IT-Related Service: A Multidisciplinary Perspective.
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- Journal of Service Research, 2013, v. 16, n. 3, p. 251, doi. 10.1177/1094670513481853
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- Publication type:
- Article
Works in Journal of Service Research, 2013, Vol 16, Issue 3
Results: 13
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Data-Driven Analytical Tools for Characterization of Productivity and Service Quality Issues in IT Service Factories.
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- Journal of Service Research, 2013, v. 16, n. 3, p. 295, doi. 10.1177/1094670513480559
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- Article
3
Delighting Consumers Click by Click: Antecedents and Effects of Delight Online.
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- Journal of Service Research, 2013, v. 16, n. 3, p. 386, doi. 10.1177/1094670513479168
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- Article
4
IT Capability for Health Care Delivery: Is More Better?
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- Journal of Service Research, 2013, v. 16, n. 3, p. 326, doi. 10.1177/1094670513478832
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- Article
5
The Impact of Endogenous Motivations on Adoption of IT-Enabled Services: The Case of Transformative Services in the Energy Sector.
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- Journal of Service Research, 2013, v. 16, n. 3, p. 356, doi. 10.1177/1094670512474841
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- Publication type:
- Article
6
The Roles of Habit, Self-Efficacy, and Satisfaction in Driving Continued Use of Self-Service Technologies: A Longitudinal Study.
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- Journal of Service Research, 2013, v. 16, n. 3, p. 400, doi. 10.1177/1094670512473200
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- Article
7
Quantifying the Dynamic Effects of Service Recovery on Customer Satisfaction: Evidence From Chinese Mobile Phone Markets.
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- Journal of Service Research, 2013, v. 16, n. 3, p. 341, doi. 10.1177/1094670512445504
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- Publication type:
- Article
8
Testing the Steve Jobs Hypothesis in a B2B Context: Will a Portfolio of Hierarchically Related Technology Products Improve Customer Outcomes?
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- Journal of Service Research, 2013, v. 16, n. 3, p. 372, doi. 10.1177/1094670513478833
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- Article
9
Service Separation and Customer Satisfaction: Assessing the Service Separation/Customer Integration Paradox.
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- Journal of Service Research, 2013, v. 16, n. 3, p. 415, doi. 10.1177/1094670513475870
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- Publication type:
- Article
10
Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers.
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- Journal of Service Research, 2013, v. 16, n. 3, p. 277, doi. 10.1177/1094670513478831
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- Article
11
Understanding Willingness to Pay for Social Network Sites.
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- Journal of Service Research, 2013, v. 16, n. 3, p. 311, doi. 10.1177/1094670512472729
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- Article
12
Connectivity in Service Systems: Does Technology-Enablement Impact the Ability of a Service System to Co-Create Value?
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- Journal of Service Research, 2013, v. 16, n. 3, p. 428, doi. 10.1177/1094670512470869
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- Article
13
Strategic Learning by e-Service Suppliers in Service Value Networks.
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- Journal of Service Research, 2013, v. 16, n. 3, p. 259, doi. 10.1177/1094670512462130
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- Article