Reaching the heart and mind of the customer: Japan's best practices in customer service.
- Published in:
- Strategic Change, 1994, v. 3, n. 6, p. 323, doi. 10.1002/jsc.4240030604
- By:
- Publication type:
- Article
Works matching IS 10861718 AND DT 1994 AND VI 3 AND IP 6
Results: 7
1
2
Positioning a business school in the market.
- Published in:
- Strategic Change, 1994, v. 3, n. 6, p. 309, doi. 10.1002/jsc.4240030603
- By:
- Publication type:
- Article
3
Announcement.
- Published in:
- Strategic Change, 1994, v. 3, n. 6, p. 357, doi. 10.1002/jsc.4240030607
- Publication type:
- Article
4
Elementary, my dear Watson.
- Published in:
- Strategic Change, 1994, v. 3, n. 6, p. 307, doi. 10.1002/jsc.4240030602
- By:
- Publication type:
- Article
5
An improved organizational concept for high-technology firms.
- Published in:
- Strategic Change, 1994, v. 3, n. 6, p. 341, doi. 10.1002/jsc.4240030606
- By:
- Publication type:
- Article
6
Masthead.
- Published in:
- Strategic Change, 1994, v. 3, n. 6, p. fmi, doi. 10.1002/jsc.4240030601
- Publication type:
- Article
7
The effect of external influences in the cross-cultural negotiation process.
- Published in:
- Strategic Change, 1994, v. 3, n. 6, p. 329, doi. 10.1002/jsc.4240030605
- By:
- Publication type:
- Article