Understanding Quality from the Customer's Perspective.
- Published in:
- Journal of Innovative Management, 2009, v. 14, n. 1, p. 4
- By:
- Publication type:
- Article
Works matching IS 10810714 AND DT 2009 AND VI 14 AND IP 1
Results: 2
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2
Kano's Methods for Understanding Customer-defined Quality.
- Published in:
- Journal of Innovative Management, 2009, v. 14, n. 1, p. 6
- Publication type:
- Article