RE-ENGINEERING SERVICE DELIVERY PROCESS: CASE OF A NATURAL GAS UTILITY.
- Published in:
- Journal of Services Research, 2011, v. 11, n. 2, p. 155
- By:
- Publication type:
- Article
Works matching IS 09724702 AND DT 2011 AND VI 11 AND IP 2
Results: 8
1
2
MEASUREMENT OF BRAND EQUITY OF SERVICES - SCALE CONSTRUCTION AND VALIDATION.
- Published in:
- Journal of Services Research, 2011, v. 11, n. 2, p. 135
- By:
- Publication type:
- Article
3
LOYALTY RELATIONSHIPS IN TECHNOLOGY-BASED REMOTE SERVICE ENCOUNTERS.
- Published in:
- Journal of Services Research, 2011, v. 11, n. 2, p. 121
- By:
- Publication type:
- Article
4
EMPIRICAL INVESTIGATION OF DETERMINING MONETARY AND NON-MONETARY STYLES OF LEISURE BEHAVIOUR DERIVING HAPPINESS.
- Published in:
- Journal of Services Research, 2011, v. 11, n. 2, p. 99
- By:
- Publication type:
- Article
5
IMPACT OF RESOURCES, CAPABILITIES AND TECHNOLOGY ON MARKET ORIENTATION OF INDIAN B2B FIRMS.
- Published in:
- Journal of Services Research, 2011, v. 11, n. 2, p. 75
- By:
- Publication type:
- Article
6
RURAL DESTINATIONS AND TOURISTS' SATISFACTION.
- Published in:
- Journal of Services Research, 2011, v. 11, n. 2, p. 59
- By:
- Publication type:
- Article
7
UTMOST GRATIFICATION OF CONSUMPTION BY MEANS OF SUPRA-FUNCTIONALITY LEADS A WAY TO OVERCOMING GLOBAL ECONOMIC STAGNATION.
- Published in:
- Journal of Services Research, 2011, v. 11, n. 2, p. 31
- By:
- Publication type:
- Article
8
A STUDY OF SERVICE ETHNOCENTRISM AND ITS RELATIONSHIP WITH SOCIAL CONNECTEDNESS.
- Published in:
- Journal of Services Research, 2011, v. 11, n. 2, p. 7
- By:
- Publication type:
- Article