The impact of waiting on customer-instigated service time: Field evidence from a live-chat contact center.
- Published in:
- Journal of Operations Management, 2022, v. 68, n. 5, p. 487, doi. 10.1002/joom.1199
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- Publication type:
- Article
Works matching IS 02726963 AND DT 2022 AND VI 68 AND IP 5
Results: 4
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Supply chain transformation and technology management challenges in developing regions: Inductive theory building from rural Chinese nanostores.
- Published in:
- Journal of Operations Management, 2022, v. 68, n. 5, p. 454, doi. 10.1002/joom.1198
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- Publication type:
- Article
3
Designing technology for on-demand delivery: The effect of customer tipping on crowdsourced driver behavior and last mile performance.
- Published in:
- Journal of Operations Management, 2022, v. 68, n. 5, p. 424, doi. 10.1002/joom.1187
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- Publication type:
- Article
4
Bespoke supply-chain resilience: The gap between theory and practice.
- Published in:
- Journal of Operations Management, 2022, v. 68, n. 5, p. 515, doi. 10.1002/joom.1184
- By:
- Publication type:
- Article