The impact of employee satisfaction on quality and profitability in high-contact service industries
- Published in:
- Journal of Operations Management, 2008, v. 26, n. 5, p. 651, doi. 10.1016/j.jom.2008.01.001
- By:
- Publication type:
- Article
Works matching IS 02726963 AND DT 2008 AND VI 26 AND IP 5
Results: 8
1
2
Toward a theory of competencies for the management of product complexity: Six case studies
- Published in:
- Journal of Operations Management, 2008, v. 26, n. 5, p. 590, doi. 10.1016/j.jom.2007.10.003
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- Publication type:
- Article
3
The evolving theory of quality management: The role of Six Sigma
- Published in:
- Journal of Operations Management, 2008, v. 26, n. 5, p. 630, doi. 10.1016/j.jom.2008.02.001
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- Publication type:
- Article
4
Influence factors for operational control and compensation in professional service firms
- Published in:
- Journal of Operations Management, 2008, v. 26, n. 5, p. 669, doi. 10.1016/j.jom.2007.12.001
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- Publication type:
- Article
5
The relationship between brokers’ influence, strength of ties and NPD project outcomes in innovation-driven horizontal networks
- Published in:
- Journal of Operations Management, 2008, v. 26, n. 5, p. 571, doi. 10.1016/j.jom.2007.10.004
- By:
- Publication type:
- Article
6
ISO 9000 practices and financial performance: A technology coherence perspective
- Published in:
- Journal of Operations Management, 2008, v. 26, n. 5, p. 611, doi. 10.1016/j.jom.2007.10.005
- By:
- Publication type:
- Article
7
Supply chain variability, organizational structure, and performance: The moderating effect of demand unpredictability
- Published in:
- Journal of Operations Management, 2008, v. 26, n. 5, p. 557, doi. 10.1016/j.jom.2007.10.002
- By:
- Publication type:
- Article
8
Editorial Board
- Published in:
- Journal of Operations Management, 2008, v. 26, n. 5, p. CO2, doi. 10.1016/S0272-6963(08)00045-4
- Publication type:
- Article