Works matching IS 02726963 AND DT 2002 AND VI 20 AND IP 2
Results: 6
New issues and opportunities in service design research.
- Published in:
- Journal of Operations Management, 2002, v. 20, n. 2, p. 117, doi. 10.1016/S0272-6963(01)00089-4
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- Publication type:
- Article
Research opportunities in service process design.
- Published in:
- Journal of Operations Management, 2002, v. 20, n. 2, p. 189, doi. 10.1016/S0272-6963(01)00092-4
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- Publication type:
- Article
E-services: operating strategy--a case study and a method for analyzing operational benefits.
- Published in:
- Journal of Operations Management, 2002, v. 20, n. 2, p. 175, doi. 10.1016/S0272-6963(01)00093-6
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- Publication type:
- Article
Human issues in service design.
- Published in:
- Journal of Operations Management, 2002, v. 20, n. 2, p. 159, doi. 10.1016/S0272-6963(01)00094-8
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- Publication type:
- Article
New service development: areas for exploitation and exploration.
- Published in:
- Journal of Operations Management, 2002, v. 20, n. 2, p. 135, doi. 10.1016/S0272-6963(01)00091-2
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- Publication type:
- Article
The service concept: the missing link in service design research?
- Published in:
- Journal of Operations Management, 2002, v. 20, n. 2, p. 121, doi. 10.1016/S0272-6963(01)00090-0
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- Publication type:
- Article