Works matching IS 02726963 AND DT 2002 AND VI 20 AND IP 2

Results: 6
    1
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    Research opportunities in service process design.

    Published in:
    Journal of Operations Management, 2002, v. 20, n. 2, p. 189, doi. 10.1016/S0272-6963(01)00092-4
    By:
    • Hill, Arthur V.;
    • Collier, David A.;
    • Froehle, Craig M.;
    • Goodale, John C.;
    • Metters, Richard D.;
    • Verma, Rohit
    Publication type:
    Article
    3
    4

    Human issues in service design.

    Published in:
    Journal of Operations Management, 2002, v. 20, n. 2, p. 159, doi. 10.1016/S0272-6963(01)00094-8
    By:
    • Cook, Lori S.;
    • Bowen, David E.;
    • Chase, Richard B.;
    • Dasu, Sriram;
    • Stewart, Doug M.;
    • Tansik, David A.
    Publication type:
    Article
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