Works matching IS 02726963 AND DT 1998 AND VI 16 AND IP 5


Results: 6
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    Service quality: a tutotial.

    Published in:
    Journal of Operations Management, 1998, v. 16, n. 5, p. 583, doi. 10.1016/S0272-6963(97)00026-0
    By:
    • Harvey, Jean
    Publication type:
    Article
    4

    Contents.

    Published in:
    1998
    Publication type:
    Table of Contents
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