Linking the customer contact model to service quality.
- Published in:
- Journal of Operations Management, 1998, v. 16, n. 4, p. 495, doi. 10.1016/S0272-6963(98)00026-6
- By:
- Publication type:
- Article
Works matching IS 02726963 AND DT 1998 AND VI 16 AND IP 4
Results: 11
1
2
Innovation implementation in high technology manufacturing: A chaos-theoretic empirical analysis.
- Published in:
- Journal of Operations Management, 1998, v. 16, n. 4, p. 471
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- Publication type:
- Article
3
Iterative triangulation: a theory development process using existing case studies.
- Published in:
- Journal of Operations Management, 1998, v. 16, n. 4, p. 455, doi. 10.1016/S0272-6963(98)00024-2
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- Publication type:
- Article
4
Building operations management theory through case and field research.
- Published in:
- Journal of Operations Management, 1998, v. 16, n. 4, p. 441, doi. 10.1016/S0272-6963(98)00023-0
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- Publication type:
- Article
5
An assessment of survey research in POM: from constructs to theory.
- Published in:
- Journal of Operations Management, 1998, v. 16, n. 4, p. 407, doi. 10.1016/S0272-6963(98)00021-7
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- Publication type:
- Article
6
The scientific theory-building process: a primer using the case of TQM.
- Published in:
- Journal of Operations Management, 1998, v. 16, n. 4, p. 322
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- Publication type:
- Article
7
Configurations in manufacturing strategy: a review and directions for future reseach.
- Published in:
- Journal of Operations Management, 1998, v. 16, n. 4, p. 427
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- Publication type:
- Article
8
The empirical assessment of construct validity.
- Published in:
- Journal of Operations Management, 1998, v. 16, n. 4, p. 387, doi. 10.1016/S0272-6963(98)00020-5
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- Publication type:
- Article
9
A definition of theory: research guidelines for different theory-building reseach methods in operations management.
- Published in:
- Journal of Operations Management, 1998, v. 16, n. 4, p. 361, doi. 10.1016/S0272-6963(98)00019-9
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- Publication type:
- Article
10
Relationships between theory-driven empirical research in operations management and other disciplines.
- Published in:
- Journal of Operations Management, 1998, v. 16, n. 4, p. 341, doi. 10.1016/S0272-6963(98)00018-7
- By:
- Publication type:
- Article
11
May you live in interesting times…the emergency of theory-driven empirical research.
- Published in:
- Journal of Operations Management, 1998, v. 16, n. 4, p. 311, doi. 10.1016/S0272-6963(98)00027-8
- By:
- Publication type:
- Article