Works in Service Industries Journal, 2023, Vol 43, Issue 9/10
Results: 6
Revisiting a model of customer engagement cycle: a systematic review.
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- Service Industries Journal, 2023, v. 43, n. 9/10, p. 579, doi. 10.1080/02642069.2023.2202912
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- Article
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda.
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- Service Industries Journal, 2023, v. 43, n. 9/10, p. 618, doi. 10.1080/02642069.2023.2197644
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- Article
Mapping knowledge management research in hospitality: a bibliometric analysis.
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- Service Industries Journal, 2023, v. 43, n. 9/10, p. 676, doi. 10.1080/02642069.2023.2169279
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- Article
Envy: definitions, approaches and implications: 嫉妒：定义、方法和含义.
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- Service Industries Journal, 2023, v. 43, n. 9/10, p. 727, doi. 10.1080/02642069.2023.2169278
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- Article
Using social exchange perspective to explain customer voluntary performance behavior.
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- Service Industries Journal, 2023, v. 43, n. 9/10, p. 764, doi. 10.1080/02642069.2018.1460360
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- Article
Determinants and consequences of trust in AI-based customer service chatbots: 基于人工智能的客户服务聊天机器人信任的决定因素和后果
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- Service Industries Journal, 2023, v. 43, n. 9/10, p. 642, doi. 10.1080/02642069.2023.2166493
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- Article