Second-Generation Books on Service Quality.
- Published in:
- Human Resource Planning, 1991, v. 14, n. 2, p. 161
- By:
- Publication type:
- Article
Works matching IS 01998986 AND DT 1991 AND VI 14 AND IP 2
Results: 8
1
2
Service Quality and Profits: Can You Have Your Cake and Eat It, Too?
- Published in:
- Human Resource Planning, 1991, v. 14, n. 2, p. 151
- By:
- Publication type:
- Article
3
Job Satisfaction, Service Capability, and Customer Satisfaction: An Examination of Linkages and Management Implications.
- Published in:
- Human Resource Planning, 1991, v. 14, n. 2, p. 141
- By:
- Publication type:
- Article
4
Management Effectiveness, Service Quality, and Organizational Performance in Banks.
- Published in:
- Human Resource Planning, 1991, v. 14, n. 2, p. 129
- By:
- Publication type:
- Article
5
Customer Satisfaction: A Supportive Work Environment and Its Financial Cost.
- Published in:
- Human Resource Planning, 1991, v. 14, n. 2, p. 117
- By:
- Publication type:
- Article
6
Service Quality and Management Practices: A Look at Employee Attitudes, Customer Satisfaction, and Bottom-Line Consequences.
- Published in:
- Human Resource Planning, 1991, v. 14, n. 2, p. 105
- By:
- Publication type:
- Article
7
Employee and Customer Attachment: Synergies for Competitive Advantage.
- Published in:
- Human Resource Planning, 1991, v. 14, n. 2, p. 89
- By:
- Publication type:
- Article
8
Service Quality and Organizational Effectiveness.
- Published in:
- Human Resource Planning, 1991, v. 14, n. 2, p. 86
- By:
- Publication type:
- Article