Editorial - Call Center Management.
- Published in:
- OR Spectrum, 2004, v. 26, n. 3, p. 305, doi. 10.1007/s00291-004-0166-6
- By:
- Publication type:
- Article
Works matching IS 01716468 AND DT 2004 AND VI 26 AND IP 3
Results: 8
1
2
The impact of customers’ patience on delay and abandonment: some empirically-driven experiments with the M/M/n + G queue.
- Published in:
- OR Spectrum, 2004, v. 26, n. 3, p. 377, doi. 10.1007/s00291-004-0164-8
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- Publication type:
- Article
3
Approximation and analysis of a call center with flexible and specialized servers.
- Published in:
- OR Spectrum, 2004, v. 26, n. 3, p. 307, doi. 10.1007/s00291-004-0163-9
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- Publication type:
- Article
4
Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters.
- Published in:
- OR Spectrum, 2004, v. 26, n. 3, p. 413, doi. 10.1007/s00291-004-0162-x
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- Publication type:
- Article
5
Performance analysis of an inbound call center with skills-based routing: A priority queueing system with two classes of impatient customers and heterogeneous agents.
- Published in:
- OR Spectrum, 2004, v. 26, n. 3, p. 331, doi. 10.1007/s00291-004-0161-y
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- Publication type:
- Article
6
Insurance demand, the elasticity of risk aversion, and relative prudence: a further result.
- Published in:
- OR Spectrum, 2004, v. 26, n. 3, p. 441, doi. 10.1007/s00291-004-0160-z
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- Publication type:
- Article
7
The impact of retrials on call center performance.
- Published in:
- OR Spectrum, 2004, v. 26, n. 3, p. 353, doi. 10.1007/s00291-004-0165-7
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- Publication type:
- Article
8
An efficient time-windowing procedure for scheduling projects under multiple resource constraints.
- Published in:
- OR Spectrum, 2004, v. 26, n. 3, p. 423, doi. 10.1007/s00291-003-0158-y
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- Publication type:
- Article