When Conscientiousness Isn’t Enough: Emotional Exhaustion and Performance Among Call Center Customer Service Representatives
- Published in:
- Journal of Management, 2004, v. 30, n. 1, p. 149, doi. 10.1016/j.jm.2003.01.007
- By:
- Publication type:
- Article
Works matching IS 01492063 AND DT 2004 AND VI 30 AND IP 1
Results: 10
1
2
Target Reputation and Appropriability: Picking and Deploying Resources in Acquisitions
- Published in:
- Journal of Management, 2004, v. 30, n. 1, p. 123, doi. 10.1016/j.jm.2003.01.006
- By:
- Publication type:
- Article
3
Complexity Absorption and Performance: A Structural Analysis of Acute-Care Hospitals
- Published in:
- Journal of Management, 2004, v. 30, n. 1, p. 97, doi. 10.1016/j.jm.2003.01.005
- By:
- Publication type:
- Article
4
How Subgroup Interests and Reputations Moderate the Effect of Organizational Identification on Cooperation
- Published in:
- Journal of Management, 2004, v. 30, n. 1, p. 71, doi. 10.1016/j.jm.2002.12.003
- By:
- Publication type:
- Article
5
Dues Paying: A Theoretical Explication and Conceptual Model
- Published in:
- Journal of Management, 2004, v. 30, n. 1, p. 49, doi. 10.1016/j.jm.2002.12.002
- By:
- Publication type:
- Article
6
Institutional forces and the written business plan
- Published in:
- Journal of Management, 2004, v. 30, n. 1, p. 29, doi. 10.1016/j.jm.2002.11.002
- By:
- Publication type:
- Article
7
The Devil is in the Details: Converting Good Research into Publishable Articles
- Published in:
- 2004
- By:
- Publication type:
- Editorial
8
Editorial Board
- Published in:
- Journal of Management, 2004, v. 30, n. 1, p. iii, doi. 10.1016/S0149-2063(03)00132-6
- Publication type:
- Article
9
Contents Page
- Published in:
- Journal of Management, 2004, v. 30, n. 1, p. i, doi. 10.1016/S0149-2063(03)00131-4
- Publication type:
- Article
10
A Resource-based View of Strategic Alliances and Firm Value in the Electronic Marketplace
- Published in:
- Journal of Management, 2004, v. 30, n. 1, p. 7, doi. 10.1016/j.jm.2002.11.001
- By:
- Publication type:
- Article